Customer Support Agent jobs

Call Center AgentOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit aCall Center Agent. He/she's main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.Location: NairobiKey ResponsibilitiesMonitor, anticipate and manage the live operation to ensure a great user experienceManage real-time ...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Call Center Agent Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Center Agent. He/she s main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. Location...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Job Purpose: Reporting to the Commercial Manager, Kenya, the ideal candidate will be responsible for: Management of Corporate and Trade Acc...

What we are looking for Your mission is to manage our biggest and most customer centric team of all the Customer Support team. You will manage a team of 10 (and growing) Customer Support Reps to ensure that our customers get a white glove service. This role will need you to deep dive into our Customer's Issues to build and evolve the team into one that not just meets our customers expectations, b...

Principle AccountabilitiesDrive Regional set targets through customer growth and retention across all lines; deposits, lending, Cards, Agent banking and NFIDeposit mobilizationPlan, drive and monitor the Regional Branch sales strategies through segment focus, customer focus needs-based sellingDevelop and refine Regional sales toolkits, client materials and training to reflect the various target p...

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Principle Accountabilities Drive Regional set targets through customer growth and retention across all lines; deposits, lending, Cards, Agent banking and NFI Deposit mobilization Plan, drive and monitor the ...

About The JobReporting to the VP-Global Service delivery, you will be responsible for the daily oversight of all projects and their implementation and execution. Additionally, you will be responsible for balancing service delivery requirements and capacity across multiple countries. As the Director, Service Delivery, you will lead in building new capabilities and developing growth plans. You will...

Primary DutiesFor the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers.Handle in a professional manner all Customer interaction and coordinate the final customer response.Communicate with Customers whenever there are changes that might affect their order-...

About The Job Reporting to the VP-Global Service delivery, you will be responsible for the daily oversight of all projects and their implementation and execution. Additionally, you will be responsible for balancing service delivery requirements and capacity across multiple countries. As the Director, Service Delivery, you will lead in building new capabilities and developing growth plans. You wil...

H.B. Fuller, experts in industrial adhesives, industrial coatings, industrial sealants and specialty materials in two dozen markets. Primary Duties For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers. Handle in a professional manner all Customer inte...

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world s biggest adhesion challenges. Primary Duties For ...

Job PurposeCoordinates implementation, monitoring, maintenance and review of finance policies, strategies, and procedures in the assigned section/region to improve the financial health of the organization for realization of KEBS mandate on Standards, Metrology and Conformity Assessment (SMCA) with an annual budget of KES 6 Billion. This is to promote local, regional and international trade and ea...

JOB DESCRIPTION Job Title: BRANCH MANAGER Reports to: OPERATIONS DIRECTOR Department: CLINICAL OPERATIONS Business Purpose/Objective: Responsible for providing and maintaining high standards of professional care to all clients while ensuring consistent provision of efficient and ethical care to support it in achieving quality health service delivery. Responsible for the critical balance of the ho...

About this opportunity!We are looking for an Environment, Health, & Safety (EHS) Professional to act as the primary spokesperson for EHS matters in the Service Line Build unit ('the unit'). This role will be responsible for defining the unit's strategy and deploying tactical plans to meet Global and MMEA-wide strategic priorities and the unit's specific challenges and ambitions to ensure that env...

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Call Centre Care Agent is responsible for managing all incoming calls and client requests to the Old Mutual. Key Tasks And Responsibilities Always answer incoming telephone calls into the Call Center in a professional manner. Provides information to customers via Old Mutual approved ...

Unit: Fundraising Reporting to: Directly report to the Regional Fundraising Coordinator Location: KENYA, Monday-Friday:- 9am-5pm ABOUT GREENPEACE AFRICA Greenpeace Africa was founded in 2008 and is part of the Greenpeace global network that has recently celebrated 50 years of climate activism across the world. Greenpeace was founded in 1971 by a small group of concerned individuals, who set sail ...

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. 1 It aspires to be a multi-category lifestyle app with food delivery being the most popular offering YOUR MISSION Impact Quality Coordinator contributes to the success of the organization as a whole through Profitability (Mana...

We are looking for an Environment, Health, & Safety (EHS) Professional to act as the primary spokesperson for EHS matters in the Service Line Build unit ('the unit'). This role will be responsible for defining the unit's strategy and deploying tactical plans to meet Global and MMEA-wide strategic priorities and the unit's specific challenges and ambitions to ensure that environmental, health, and...

About Thunes Thunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system. We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services. We are proud to power payments for t...

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, Summary We are looking for an Environment, Health, & Safety (EHS) Pr...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Duties and Responsibilities Maintaining a positive, empathetic, and professional attitude towards customers at all times. Diagnose and solve the customer s problems in German Communicate effectively via email and chat with...

ABOUT THE ROLEThis role will provide professional services as follows: -Fleet - deliver fleet clerical and management services that expedite, maintain and support motor vehicle and motorcycles operations services to staff to ensure, efficiency and excellent customer service.Liaison Act as Protocol officer, liaising with various Government departments and agencies (Immigration, KRA Customs, NGO Bo...

Plan International was founded over 75 years ago with a mission to promote and protect the rights of children. The organisation was set up by British journalist John Langdon-Davies and refugee worker Eric Muggeridge in 1937, with the original aim to provide food, accommodation and education to children whose lives had been disrupted by the Spanish Civil War. ABOUT THE ROLE This role will provide ...

Key duties and responsibilities a) Communicate important feedback from customers to the relevant department internally. b) Preparing reports on marketing activities such as tracking incoming leads and following up with potential clients. c) Coordinating with other departments to ensure that sales campaigns are supported by other departments d) Providing customer service by answering questions abo...