Customer Service Analyst jobs

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world Role Summary: As Fraud Analyst within Payment Integrity Team you will be directly supporting Cigna s affordability commitment within Cigna International s bus...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. CALL CENTRE QUALITY ANALYST Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance w...

In this role, the Programme Associate will support development and implementation of special programme initiatives and partnerships, contribute to UNVs engagement with regional bodies for joint advocacy and visibility, and support design, coordination, and implementation of joint regional events. He/she will support the RO outreach to non-field unit countries, as guided by the RO priorities and w...

Our client, an international organization who is a leading provider of languageinterpretationservices is seeking to recruitMandarin IT Service Desk Analyst.Successful candidate will be responsible for responsible for providing Service Desk support to customers applying technical knowledge and customer service skills via phone, email, or chat.Duties and ResponsibilitiesProvide General IT end-user ...

The United Nations Development Programme (UNDP) is the United Nations global development network. Headquartered in New York City, UNDP advocates for change and connects countries to knowledge, experience and resources to help people build a better life Summary In this role, the Programme Associate will support development and implementation of special programme initiatives and partnerships, contr...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Job DescriptionWe are seeking a passionate and detail-oriented Customer Experience Analyst to join our team. If you are enthusiastic about providing exceptional customer service and possess basic technical knowledge of systems, we want to hear from you!The ideal candidate will play a pivotal role in enhancing our customer interactions and ensuring seamless experiences. You will work closely with ...

Savannah Informatics Limited (Savannah), is a clinician-led health informatics company delivering innovative and interoperable healthcare solutions to improve access to affordable quality healthcare. Savannah is privately owned and has an established footprint and operating base in Kenya with over 140 employees, majority of whom are informatics professionals. Summary We are seeking a passionate a...

The Area Inventory Analyst works with and reports to corporate headquarters to ensure product is readily available to meet customer needs in their geographic area of responsibility. This is done through interaction with area distribution and retail operations in the assigned countries to maintain the right inventory levels and ensure product is where it needs to be, in the right quantities and at...

You will be responsible for the timely intake and processing of all incoming cases as well as Guarantee of Payments.The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment, and insured amountAnalyze requests for hospitalization and evaluating treatments, as well as amount and the length of stay depending on policyAct as liaison between medical prov...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Responsibilities You will be responsible for the timely intake and processing of all incoming cases as well as Guarantee of Payments. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment, and insured amount A...

Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict. Summary The Sr. Global Compensation Analyst is responsible for participating in the development, design, and analysis of Mercy Corps Global Compensation policies and programs, ensuring Mercy Corps compensation meets the un...

Job Purpose StatementThe role is responsible for the consolidation of Customer Experience reports and insights generated from different teams within the Group for management and executive appreciation and addressing departmental requests on performance, timely and effective delivery of customer/operational analysis and experience designs which underpin strategic change programs in the business.Id...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Job Purpose Stateme...

Job PurposeCoordinates implementation, monitoring, maintenance and review of finance policies, strategies, and procedures in the assigned section/region to improve the financial health of the organization for realization of KEBS mandate on Standards, Metrology and Conformity Assessment (SMCA) with an annual budget of KES 6 Billion. This is to promote local, regional and international trade and ea...

The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God s children to come unto, follow, and become more like Him. ABOUT JOB The Area Inventory Analyst works with and reports ...

RequirementsQualifications required:A bachelor's degree in IT, Business Administration, or other related scientific or technical discipline is required, MBA is preferred.At least five to seven years of SAP or relevant application support experience.Strong Functional Knowledge in one or more of these SAP Utility modules: FI/CO, SD, MM, PP.Working knowledge of SAP structures, object dependencies an...

DescriptionThe Enterprise Business Analyst role is critical to ensuring emerging functional, SAP & other business system issues are addressed and provide sustainable solutions & that the integrity of the system is consistently monitored. This requires interacting with business executives, multiple subject matter experts, super users and end users as well as external consultants and collaborating ...

Job Summary: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers. Key Responsibilities: Customer Care 65% To respond in a friendly, supportive helpful and t...

The company opened its first manufacturing facility in Mombasa, Kenya, in 1962, rapidly widening its reach to include further countries in East Africa, and then Southern Africa. Summary The Enterprise Business Analyst role is critical to ensuring emerging functional, SAP & other business system issues are addressed and provide sustainable solutions & that the integrity of the system is consistent...

Job PurposeTo conduct surveillance, analyse and investigate customers with respect to potential terrorist financing and money laundering related to bribery, corruption, and other predicate offences or other suspicious activity, based on System and Manual Alerts. This is essential to contribute to the assurance that business is undertaken in a compliant manner to avoid operational losses, fines, p...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Job Purpose To conduct surveillance, analyse and investigate customers wit...

Position summary:At the Rainforest Alliance, we believe in the value of data. The Data Management and Intelligence department is paving the way for enabling data-based decisions by focusing on the delivery of scale-able data products to the market, supporting internal decision-making by unlocking the value of data, and creating a solid data foundation on which we can continue to build out our dat...

The Rainforest Alliance is a growing network of people who are inspired and committed to working together to achieve our mission of conserving biodiversity and ensuring sustainable livelihoods. Through creative, pragmatic collaboration, we aim to rebalance the planet by building strong forests and healthy communities around the world. Position summary: At the Rainforest Alliance, we believe in th...