Job Summary: Optimise Outsourcing Ltd is looking for an outgoing and dynamic Customer Experience Manager. Your role will be to ensure that customers receive high-quality service from order through aftersales and meeting promises consistently. You will be responsible for the oversight of the Customer Service department and contributing to its overall operational efficiency through managing custome...
Customer Experience Jobs In Kenya. Job Summary: The Overall Purpose of the position is to maintain customer satisfaction for both internal and external customers of the Company, by providing problem-solving resources, managing staff, and ensuring the smooth running of the Customer Experience Unit Duties and Responsibilities: Developing, documenting, implementing, and improving the Customer Servic...
To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value. The Kenyan Alliance Insurance Company Limited is dedicated to become one of the leading regional insurance provider of all General Insurance and life Insurance coupled with the highest degrees...
Equity Afia is a sustainable, integrated health model that is using franchising principles to train and monitor a network of Medical-Entrepreneurs to provide standardized, quality and affordable healthcare services throughout Kenya. Equity Afia plans to provide comprehensive outpatient services through an estimated 300 outpatient health facilities over the next few years. Our main goal is to ensu...
Job SummaryThe role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company's reputation for quality, reliability, and customersatisfaction.Main ResponsibilitiesDefine the customer, identify, map and train on the customer journey to improve the customer experienceContinually review and recommend business p...
Customer Experience and Marketing Analyst Manager at Vivo Energy
Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Hospital, Nairobi is to be the premier, tert...
The main responsibility of the job holder will be to develop the overall Marketing, PR and Customer Experience Strategy in line with the organization goals and business objectives. Work with the functions heads to manage and implement key projects while ensuring alignment with the Banks strategy.Job Description Lead the team to develop plans for Marketing, PR, Product Development and Customer Exp...
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Job Purpose Stateme...
Assistant Manager, Customer Experience Contact Center at ICEA Lion Group
We deliver open source to the world faster, more securely and more cost effectively than any other company. If you re interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference. KEY RESPONSIBILITIES Lead the development and execution of the digital strategy t...
2 Positions at Shalom Hospital Ltd and St. Jairus HospitalJob SummaryResponsible for business development and customer experience activities and overall business growth at the corporate level.JOB DESCRIPTION FOR BUSINESS DEVELOPMENT MANAGERResponsible for business development and marketing activities and 360 customer service across the Single Business Units.Formulate and implement business develo...
PURPOSE: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. PRIMARY RESPONSIBILITIES: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience functions, ensuring adherence to sign...
About Umba Our mission entails providing accessible and cost-effective financial services across Kenya, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Kenya by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Ou...
Position: Customer Experience Executive Reports To: Contact Center Team Leader Industry: Sports Betting Contract Type: Fixed Term (1 Year, Renewable based on Performance) Number of Positions: 20 Are you a recent graduate eager to launch a dynamic career in customer experience, or are you already thriving in the realm of customer service and seeking to elevate your skills? Look no further we have ...
Communication Strategy OwnershipDevelop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.Implement effective communication initiatives to foster strong engagement and connection with the riders' community.Courier Relations and AdvocacyBecome the trusted represent...
Communication Strategy OwnershipDevelop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.Implement effective communication initiatives to foster strong engagement and connection with the riders' community.Courier Relations and AdvocacyBecome the trusted represent...
If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...
Are you interested indesigning impactful learning experiencesfor young Africans at scale? Well, this might just be the job for you! ABOUT US Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035 Fuelled by this, our mission is to create work opportunities for millions of Africa's youth and solve the world's shortag...
ResponsibilitiesManage the day to day operations of the College Serve as the primary point of contact for the College for students and other internal stakeholders Promptly and efficiently resolve student inquiries Monitor student progress and completion rates, in collaboration with internal and external stakeholders on a regular basis.Administer the enrollment process with accuracy in record-keep...
1. Manage patient and visitors queues using the (QMS) queue management system.2. Respond to all incoming calls at the customer care desk and making the appropriate transfers.3. Direct patients to the departments appropriately as recommended by the nurses or doctors.4. Recognize severe cases in need of immediate medical attention and alerting the nurses immediately for the appropriate action to be...