About Us: At M365Connect, we're rewriting the rules of IT staffing in Europe. Specializing in sourcing top-tier Microsoft talent for our German clientele, we combine the power of human expertise with cutting-edge AI tools. We don't just fill positions; we're building bridges between Microsoft professionals and the companies that drive innovation using Microsoft products - a vital cog in 90% of to...
Description Peterson Health is a not-for-profit rural community hospital located in Kerrville, TX. We are among the nation's Best Places to Work and pride ourselves on our compassionate and team-oriented culture. We offer competitive pay, paid time off, as well as health and retirement benefits to our employees.Currently offering up to a $7,500 sign on bonus for full time Medical Technologists.Th...
Customer Service Jobs In Kenya. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Des...
Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary The bank is on a Customer Experience Transformation with an aim of clearly defining end to-end customer journeys that improve interactions with our c...
Ensuring every customer of premier hospital receives the premier experience.Manning the customer experience desk, handling inquiries and information management in line with customer requirements.Responsible for facilitation of smooth operations in the Outpatient department ensuring a Conveyor belt like, cynical movement of patients in the shortest time possible.Ensuring the accurate use and compl...
Job Description JOB PURPOSE To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices. MAIN DUTIES AND RESPONSIBILITIES Ensuring every customer of Premier Hospital receives the Premier Experience. Educate colleagues on the various ways to humanize patient experience based on feedback from individual patients and their f...
At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. Job Summary The role holder will be responsible for improving the overall experience each customer has...
Customer Service Jobs In KenyaImara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launch...
At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. Job Summary The role holder will be responsible for improving the overall experience each customer has...
Lead a high-performance Customer Experience team offering strategic directionto key goals and a customer centric approach to the business for optimumcustomer experience delivery.Develop and implement strategiesfor the continuous improvement of Customer experience along the customerjourney, Customer conversion and retention.Develop and implement customer servicestandards across the organization.Es...
Customer Service Jobs In Kenya. Job PurposeTo ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices.Main Duties And Responsibilities Ensuring every customer of Premier Hospital receives the Premier Experience.Educate colleagues on the various ways to humanize patient experience based on feedback from individual patient...
Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence. Our Doctors...
Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle. Responsibilities: Provide professional advice to clients about the company s services, ensuring that clients are fully informed about the company s value propositions. Actively listen t...
Participate in brand building activities through extensive member education using media, road shows and sponsorships;Support Customer Service initiatives to ensure customer satisfaction;Keep inventory and oversee the distribution of marketing and sensitization materials to the branches/regions;Support branches and regions with their marketing activities;Participate in event management;Draft repor...
Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Drive Kenya Airways Customer Experience Strategy and initiatives to improve Customer relations, service delivery and customer loyal...
Reporting to : Managing Director,Salary : 60,000 70,000 Kshs,You shall be responsible for ensuring that our customers have exceptional experiences throughout their journey with our products and services. You shall oversee the entire customer experience lifecycle, from pre-purchase interactions to post-purchase support and be business oriented while carrying out your duties.Responsibilities: Defin...
Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limite...
Lead & Drive customer experience value chain for Customer Obsession & Loyalty.Build our Brand and Inspire Customer Loyalty & Obsession.Rebrand customer experience models and generate efficiencies thereof.Deliver exquisite Client Digital Experiences.Ensure the Quality and Profitability of our Client Relationships.Deliver Omni-channel solutions to client messaging & reach Routine & Complex needs.Tr...
The main responsibility of the job holder will be to provide efficient and effective customer service through the bank s communication channels to internal and external customers with utmost level of consistency and quality.Job Description Handle phone calls, emails, live chat messages, SMS texts, and support tickets for the bank.Attend to Communication via other forms of Media such as social med...
DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking. Job Purpose The incumbent will be responsible for growing liability products and cash management solutions for the Bank s clientele. Additionally,...
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JLIL188 Role Purpose The main purpose is to play a key role in ensuring...
MAIN RESPONSIBILITIES:Lead discovery sessions to deeply understand the current customer experience today, perform research with our Crew and Clients to understand more, and work cross-functionally to define the future state.Apply design thinking in collaborative environments to innovate and improve the Crew and Client Experience.Use Voice of the Customer Program and operational data to gain insig...
Answer phone calls from customers and responding to customer inquiries and complaints;Research on required information using available resources;Provide customers with the service and product information;Identify, escalating priority issues and reporting to the high-level management;Route inbound calls appropriately.
Job Description Proper handling of front office roles and ensure First Class Customer Experience at all times.Timely escalation rate of customer enquiries and complains to relevant persons and ensures closure. Share product knowledge to customers.Conduct after sales surveys and compiling of reports/complaints/recommendations to help the company improve customer experience.Contact clients who visi...
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