Call centre jobs in Nairobi

Call Center AgentOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit aCall Center Agent. He/she's main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.Location: NairobiKey ResponsibilitiesMonitor, anticipate and manage the live operation to ensure a great user experienceManage real-time ...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Call Center Agent Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Center Agent. He/she s main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. Location...

Overview: Generate revenue by proactively reaching out to potential customers over the phone and persuasively presenting products or services Key Responsibilities: Initiate outbound calls to prospective customers to introduce products or services and understand their needs, preferences, and purchasing intentions. Build rapport with potential customers to foster long-term relationships and repeat ...

Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview The role of CIRAD s regional management, which covers eleven countries in East Africa, is to promote the institution s scientific activities in partne...

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview The role of CIRAD s regional management, which covers eleven countries in East Africa, is to promote the institution s scientific activities in partne...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job purpose: The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as neces...

Job purpose:The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department.Key responsibilities:Handling customer queries, complaints, instructions received through call and email communication.Interact with clients, inter...

The Management University of Africa (MUA) is a premier private university that aims at providing innovation, leadership and management solutions to industries and communities in Africa and beyond. The distinct focus of the Management University of Africa is to be the centre of excellence in capacity building in management, leadership, governance and entrepreneurship. At MUA we believe that it is ...

Firmly established as Africa s carriers carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. Reporting Line: TAC Manager Job Objective Provide 2nd level technical support, resolve escalated incidents and assigned problems, coach the first level NOC team and man...

The opportunity We are looking for training intern to support the trainings scheduled in the course of the year. Your key responsibilitiesThe work mainly involves working with the training team by carrying out the following roles: -Preparation of training materials for trainings scheduled in the EY Tax Training Calendar for 2024Assist in calling various potential participants to confirm their att...

The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution had Regional PSC s but abolished in 19...

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Call Centre Care Agent is responsible for managing all incoming calls and client requests to the Old Mutual. Key Tasks And Responsibilities Always answer incoming telephone calls into the Call Center in a professional manner. Provides information to customers via Old Mutual approved ...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job Purpose: Reporting to the Team Leader Corporate Care Management, The role holder will be responsible for control and managing of the po...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job Purpose: Controlling and Managing policies through case management to ensure quality and cost effective care., client service, processi...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job Purpose: Controlling and Managing policies through case management to ensure quality and cost effective care, client service, provider ...

Position:German Speaking Call Centre Agent Language Requirement: Level Proficiency B2 and above Location: Nairobi Can you speak, write, listen or read German? Are you fluent in German? We want you to be a part of our client's dynamic team! Why Join Us: Exciting Opportunities: Join a fast-growing company with room for advancement. Multicultural Environment: Work in an inclusive and diverse workpla...

RequirementsProven work experience as a customer service agent Strong understanding of call centre operations Good communication skillsProblem solving skills

JobPurpose/MissionResponsible for providing first line IT support. The tasks will include first level of troubleshooting, ticket creation and update/monitor. This will also involve installation, support and maintenance of user hardware and network infrastructure.ReponsibilitiesOnboarding new users on IT systemsInstalling, configuring and maintenance of computer hardware, operating systems, and so...

Objective of the PositionPlan, organize, and evaluate the activities concerning his/her field of action (Emergency medical care and ambulance response services) and the team associated, according to MSF values, policies and protocols and universal health standards, to warrant the quality and continuity of the health care and the development of the plan of action.ResponsibilitiesIncluding but not ...

Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company s Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with minimum bureaucracy and swift customer service. Requirements Proven work experience as a customer service agent Strong...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission Responsible for providing first line IT support. The tasks will include first level of troubleshooting, ticket creation and update/monitor. This will also involve installation, support and maintenance of user hardware and network infrastructure. Re...

Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will...

Job Ref. No: JLIL188Role PurposeThe main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while maintaining a high standard of customer support. In addition to supervising the team's training and empowerment, this role involves analysing premium and policy statuses for portfolio retention and proactively...