Mon May 06 2024 12:00:12 GMT+0000 (Coordinated Universal Time)

Inbound call centre jobs

Listings from corporatestaffing.co.ke, kazitoday.com and 6 more

Call Center Operators at Dial Afrika

    Dial Afrika helps businesses define the future of work, and improve team Efficiency, Productivity, and output all while understanding their customer behavior through our omnichannel customer support tool. B2B SaaS platform that powers priceless customer experience through inbound & outbound interactions via a cloud-based, secure, and interactive AI-powered analytics.QUALIFICATIONS At least 2 year...

    Seen 4 days ago onmyjobmag.com
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    Realtime Analyst (Rta) At Calltronix Contact & Training Centre

      Real-time and/or intra-day management of resources to ensure an accurate number of resources are scheduled appropriately and are available to support a forecasted volume of inbound and outbound calls required to meet service levels.Monitor all contact and communication center sites, as well as adjust intra-day forecasts derived from business drivers to determine required staffing levels by projec...

      Seen 21 days ago onfindojobs.ke
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      Realtime Analyst (Rta) At Calltronix Contact & Training Centre

        Job DescriptionAs a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Roles and ResponsibilitiesReal-time and/or intra-day management of resources to ensure an accurate number of resources are schedu...

        Seen 22 days ago onfindojobs.ke
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        Realtime Analyst (RTA) at Calltronix Contact & Training Centre

          Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance sched...

          Seen 22 days ago onjobwebkenya.com
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          Team Lead - Customer Excellence Center At Kenya Airways

            Brief DescriptionThe overall purpose of this role is to lead a team of customer excellence centre agents to provide superior customer experience while handling inbound and outbound contacts. The incumbent will be the point of contact for all team members. Key objective isto drive revenue, develop team and ensure adherence to set quality standards and service level expectations for business impact...

            Seen 19 days ago onfindojobs.ke
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            Customer Excellence Center Agent

              Providing personalized Customer Service to both internal/external Customers to achieve high-standard professional level of Customer ExperienceAnswering inbound calls in order for KQ to be accessible to our customers and to assist customers with their inquiriesEducating our Customers on the products and services offered by KQ in order to build an interest and subsequent SaleProviding Customer feed...

              Seen 17 days ago onfuzu.com
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              Voice Branch Officer Job Standard Bank Group - Corporate Staffing Services

                Banking jobs in Nairobi. About Standard Bank Group Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g...

                Seen 20 days ago oncorporatestaffing.co.ke
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                Customer Excellence Center Agent At Kenya Airways

                  Brief DescriptionTo play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services.Detailed DescriptionProviding personalized Customer Service to both internal/external Customers to achiev...

                  Seen 19 days ago onfindojobs.ke
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                  Customer Excellence Center Agent Job Kenya Airways - Corporate Staffing Services

                    To play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services. Detailed Description Providing personalized Customer Service to both internal/external Customers to achieve high-standard...

                    Seen 19 days ago oncorporatestaffing.co.ke
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                    Case Manager (Fixed Term) - FAK at Absa Bank Limited

                      Job Description Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to: Job Description Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs. Escalat...

                      Seen 30+ days ago onkazitoday.com
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                      Case Manager (Fixed Term) - Fak At Absa Bank Limited

                        Job SummaryTo guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:Job DescriptionImmediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.Escalate All complaints/fee...

                        Seen 30+ days ago onfindojobs.ke
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                        Client Experience Officer Job Imara Hospital - Corporate Staffing Services

                          Customer service jobs. Imara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launched a 10...

                          Seen 30+ days ago oncorporatestaffing.co.ke
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                          Case Manager (Fixed Term) FAK at Absa Bank Limited

                            Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not lim...

                            Seen 30+ days ago onjobwebkenya.com
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                            Case Manager - Fak At Absa Bank Limited

                              Job SummaryTo guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:Job DescriptionImmediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.Escalate All complaints/fee...

                              Seen 30+ days ago onfindojobs.ke
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                              Case Manager FAK at Absa Bank Limited

                                Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not lim...

                                Seen 30+ days ago onjobwebkenya.com
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                                Customer Care Call Attendant Job Modern Coast Express Ltd - Corporate Staffing Services

                                  At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will hand...

                                  Seen 30+ days ago oncorporatestaffing.co.ke
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                                  Customer Care Call Attendant At Modern Coast Express

                                    Responsibilities & Objectives.Handle a large volume of inbound and outbound calls in a timely mannerTake customer calls and provide accurate, satisfactory answers to their queries and concern.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Identify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls...

                                    Seen 30+ days ago onfindojobs.ke
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                                    Customer Care Call Attendant at Modern Coast Express

                                      Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda Responsibilities & Objectives. Handle a large volume o...

                                      Seen 30+ days ago onjobwebkenya.com
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                                      Call Center Teamleader At Ital Global

                                        About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                                        Seen 30+ days ago onfindojobs.ke
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                                        Call Center Teamleader At Ital Global

                                          About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                                          Seen 30+ days ago onfindojobs.ke
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                                          Call Center Teamleader at Ital Global

                                            We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: A leading private modern healthcare facility located in Na...

                                            Seen 30+ days ago onjobwebkenya.com
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                                            Call Center Representative At Lions Sightfirst Eye Hospital

                                              Call Center Representative responsibilities include:Managing large amounts of inbound and outbound calls in a timely mannerFollowing call centre "scripts" when handling different topicsIdentifying customers' needs, clarify information, research every issue and providing solutionsJob DescriptionWe are looking for a Call Center Representative that will be the liaison between our hospital and its cu...

                                              Seen 30+ days ago onfindojobs.ke
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                                              Call Center Representative at Lions Sightfirst Eye Hospital

                                                Established in 1997, Lion s SightFirst Eye Hospital is among the leading Eye hospitals in East & Central Africa. We are located in the serene Loresho neighborhood, 25 minutes from the Nairobi CBD. We also offer Dental, ENT & Diabetes healthcare services Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call centr...

                                                Seen 30+ days ago onjobwebkenya.com
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                                                Call Centre Representative - Kenya

                                                  About the role Burn is looking for an exceptional, efficient Customer Service Agent to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management. Duties and Responsibilities Manage outbound and inbound calls phone calls. For Outbound Achieving the daily calls and verification target. For Inbound Achi...

                                                  Seen 30+ days ago onfindojobs.ke
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