First Assurance team led by their COO, Johannes Kitaka, during the Think Business Awards 2025. The company won six awards, including Best Insurance Company in Eco-System Partnerships & Cross-Industry Collaborations as well as Fraud Detection and Prevention Initiative – Underwriters.
The awards, which come at a time when the company is marking 95 years of existence, were among six awards the company received for its inventiveness and dedication towards customer service.
“Winning these awards during our 95th anniversary is both humbling and inspiring. They reflect the trust we’ve built over generations, the innovation we continue to champion, and the enduring partnerships we value,” said Stephen Lokonyo, Managing Director of First Assurance.
The company was also recognized as the first runners up – Medical Underwriter of the Year (Personal), second runners up – Claims Settlement (General), second runners up – Major Loss Award and second runners up – Most Customer-Centric Underwriter (General).
“These awards signal not just a celebration of the past 95 years, but a bold step into the future, where we shall continue to place our clients’ future as our priority,” posed Lokonyo.
As part of its ongoing 95th anniversary campaign, the firm seeks to go beyond traditional coverage by accelerating digital innovation, streamlining claims processing, deepening customer engagement, and forging strategic partnerships.
“As we look to the future, we remain committed to creating insurance experiences that are seamless, secure and truly responsive to our clients’ evolving needs,” said Lokonyo.
The theme for this year’s awards was “Ecosystem Partnerships and Cross-Industry Collaborations: Shaping Kenya’s Insurance Future.”
"As we navigate 2025, Kenya’s insurance sector continues to demonstrate remarkable resilience and adaptability. Our chosen theme reflects the critical role that strategic partnerships and collaborations will play in driving our industry forward," the organisers of the awards said.
