AIRPORT SERVICE QUALITY

JKIA, Moi airports scoop top awards for passenger handling at global summit

JKIA won the 2020 Best Airport by Size and Region in the five to 15 million passengers per year

In Summary
  • JKIA won the 2020 Best Airport by Size and Region in the five to 15 million passengers per year category
  • Moi International Airport won the 2020 Best Airport by Size and Region in the under two million passengers per year category.
KAA MD, Alex Gitari, receives the awards for the Best Airport in Africa awarded to JKIA and Moi International Airport (MIA), Mombasa during the ACI-ASQ Awards on 9th September 9, 2021 in Montreal, Canada- KAA
KAA MD, Alex Gitari, receives the awards for the Best Airport in Africa awarded to JKIA and Moi International Airport (MIA), Mombasa during the ACI-ASQ Awards on 9th September 9, 2021 in Montreal, Canada- KAA

Jomo Kenyatta International Airport and Moi International Airport, Mombasa have received awards for being the Best Airport by Size and Region.

Kenya Airports Authority Managing Director, Alex Gitari received the 2020 awards at a ceremony held at the just concluded third Airports Council International (ACI) Customer Experience Global Summit held in Montreal, Canada.

JKIA won the 2020 Best Airport by Size and Region in the five to 15 million passengers per year category while Moi International Airport won the 2020 Best Airport by Size and Region in the under two million passengers per year category.

This is based on the results of ACI’s Airport Service Quality (ASQ) Survey.

The survey captures passengers’ experience at all airport passenger contact points and attracts participation of more than 300 airports worldwide.

The ACI Customer Experience Global Summit is the leading platform for airports around the world to share their experiences, best practices and lessons learned, address challenges and trends and build on the foundations of a successful airport community.

KAA is expanding the airports’ services in many spheres to help in handling more passengers and cargo at a time.

This comes amid competition from other airports in the region.

KAA says it is committed to positioning JKIA as the preferred regional aviation hub and has embarked on a renovation project to upgrade the Jomo Kenyatta International Airport’s Terminal 1B and 1C.

The 12-month airport development project which started in January is estimated to cost Sh963 million aims to refurbish the departure halls to improve the check-in, security screening, retail operations as well as passenger lounge experience.

Once completed, the newly renovated light-filled departure terminals will deliver modern concessions and amenities that will give travellers a friendly and memorable experience.

It will also ease passenger flow and increase efficiency due to the centralization of security screening procedures and the reallocation of available floor spaces to international departure gates.

Edited by D Tarus