The Kenya Power and Lighting Company (KPLC) has announced that they are experiencing a network breakdown which has resulted in the unavailability of some services.
In a statement on Thursday, KPLC said the services affected include the purchase of prepaid tokens.
"We are experiencing a system hitch due to a network breakdown from our service provider. Consequently, some of our services such as the purchase of prepaid tokens through M-Pesa and USSD Code *977# are unavailable," it said.
It however said the customers can buy tokens from their banking halls, Airtel Money, and authorised banks.
The power provider assured that they are working to resolve the issue and apologised for the same.
"We are working with our service provider to restore the affected services as soon as possible," it said.
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