MERCY NYAMU: How to conduct successful performance reviews

"Any statement that would be inappropriate in conversation is also inappropriate in an employee log."

In Summary
  • Imagine if we dared to reimagine evaluations, moving away from obligatory sessions laden with critiques to transformative moments that ignite inspiration.
  • What if we redesigned reviews to prioritize collective growth instead of enforcing rigid controls?
Image: Pixabay

"Everything changed when I got that great annual performance review," someone once said

Performance reviews can be a nightmare.

That dreaded invite pops into your calendar; “Performance Review – Tuesday 2 pm”.

Your heart sinks as you realize: another hour of forced conversation, recounting projects to a manager who barely knows your contributions, all while pretending that generic ratings can encapsulate a year of hard work.

Sounds familiar?

Imagine if we dared to reimagine evaluations, moving away from obligatory sessions laden with critiques to transformative moments that ignite inspiration.

What if we redesigned reviews to prioritize collective growth instead of enforcing rigid controls?

Could this shift from frustration to fostering a culture of continuous improvement become the catalyst for future success?

What Are Performance Reviews?

Performance reviews are an aspect of talent management, intended to offer employees developmental feedback and align individual achievements with organizational goals.

They also provide a platform for managers and employees to discuss goals, expectations, and feedback for ongoing improvement and growth within the organization

Are Performance Reviews Effective?

In a nutshell, the effectiveness of performance reviews can vary depending on various factors such as the organization's culture, the review process's structure, the quality of feedback provided, and the engagement of managers and employees.

These discussions are essential to strengthen bonds between managers, team leaders, and employees, so it’s important to make them as effective as possible.

Performance evaluations help to develop motivated top talent who are invested, engaged, and satisfied in their roles.

Tips to Conduct Successful Performance Reviews

It happens to every manager: You sit down to prepare a staff member’s review and realize you can remember only what the person has done the past few weeks. Or you allow only a single incident (good or bad) to color your assessment.

For each employee you supervise, the file should include a copy of the person’s job description, job application and resume. Then follow these steps for recording performance:

  1. Include positive and negative behaviors

It's crucial to recognize instances of satisfactory or outstanding performance.

To achieve more balanced reporting, consider updating employee performance logs regularly rather than solely relying on specific incidents as triggers for documentation.

  1. Date each entry

Incorporating specific details like timestamps, dates, and days of the week enables the identification of patterns, allowing for the early detection of potential issues before they escalate.

  1. Write observations, not assumptions

Ensure that the language used in all log entries is cautious and objective.

Remember that performance logs may be utilized as evidence in legal proceedings.

Your comments should strictly address behavior that you personally witness.

Avoid making assumptions about the motives behind the behavior or passing judgment on an employee's character.

Refrain from including any remarks that could be construed as personal or biased.

  1. Keep out biased language

A good rule of thumb: Any statement that would be inappropriate in conversation is also inappropriate in an employee log.

That includes references to an employee’s age, sex, race, disability, marital status, religion or sexual orientation.

Don’t suggest reasons for employee actions or make connections between events without direct evidence.

  1. Track trends

Once you start noticing patterns, document them in the log or highlight previous instances of similar behavior.

Only address your observations to the employee after identifying a specific issue.

Summary Dos and Don’ts of Performance Reviews

Include:

  • Project assignments and deadlines met or not met
  • Your assessment of the quality of an employee’s work
  • Instances of tardiness, work absences or extended breaks
  • Disciplinary discussions and actions taken
  • Employee responses to problems and questions
  • Details of significant personal interactions with the employee
  •  

Don’t include:

  • Rumors or speculation about the employee’s personal life
  • Theories about why the employee behaves a certain way
  • Your opinions about the employee’s career prospects
  • Unsubstantiated complaints about the employee
  • Information about the employee’s family, ethnic background, beliefs or medical history
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