The greatest milestone we can all boast of in the 21st Century is the advancement in the telecommunication industry. Recently, however, we have seen many Kenyans cry foul of online fraud.
There is no privacy of customers’ credentials and upon publication of crucial information, swindlers have gotten access to it. They then use the info to apply for loans without the consent of the client whose details were taken.
By the end of the day, the loser becomes the customer who, out of naivety, provided their details thinking customer loyalty pledged by the service providers will be adhered to.
To curb such a problem, service providers should have a portal where every subscriber will have access to all their data and will be notified of any attempt to access their information.
Nyeri
