Kenya Power addressed one of the most persistent concerns from its customers: how long it takes to fix a faulty transformer and the reasons behind recurring power outages.
In a statement on X Thursday, the utility firm outlined the main causes of transformer failures and explained why some outages last for weeks.
The utility company revealed that many outages are preventable and often stem from small oversights or illegal activities.
“You might be surprised to learn that many of these outages stem from preventable issues – small oversights that can lead to weeks of frustration for customers,” the company stated in a tweet.
The company said the most common cause of transformer failure is overloading and unauthorised connections.
