Huduma Kenya has called on members of the public to visit its service centres nationwide and collect thousands of government documents that have already been processed but remain unclaimed.
The appeal comes as the agency steps up efforts to reduce a growing backlog that continues to strain service delivery and delay access to essential identification and certification services.
In a public notice issued on Friday, Huduma Kenya said a substantial number of vital documents, including national identity cards, smart driving licences, and birth certificates, are ready for collection at its centres.
“Thousands of documents are ready for collection at Huduma Centres. Pass by today and pick yours — let’s reduce the backlog together!” the agency posted, emphasising the need for timely pick-ups.
According to the latest update, 93,295 national ID cards, 31,327 smart driving licences, and 124,299 birth certificates have already been processed and dispatched to various outlets.
The agency urged citizens who applied for any of these documents to visit the nearest Huduma Centre among its 59 branches countrywide to confirm availability and collect them.
Huduma Kenya operates and manages four service delivery channels: 59 Huduma Centres across all 47 counties, the Huduma Contact and Tele-Counselling Centre reachable via 1919, Huduma Mashinani outreaches, and Huduma Electronic and Mobile services (www.hudumakenya.go.ke and USSD *191#).
These platforms provide self-service, assisted, and digital government services under one roof from various ministries, counties, departments, and agencies.
As of September 2025, at least 82,506 identity cards and 57,444 driving licences remained uncollected across the country, alongside 22,524 birth certificates awaiting their owners at Huduma Centres.
In a notice dated November 7, Huduma Kenya announced that several centres have begun offering first-time ID applications, bringing the vital service closer to citizens who previously had to travel long distances to registration offices.
The centres offering first-time ID services include Baringo, Bomet, Busia, Elgeyo Marakwet, Embu, Eldoret, Garissa, Isiolo, Kajiado, Kakamega, Kericho, Kiambu, Kibra, Kilifi, Kirinyaga, Kisii, Kisumu, Kitale, Kitui, Kwale, Narok, Nyamira, Nyeri, Samburu, Siaya, Taita Taveta, Tana River, Vihiga, West Pokot, Lamu, Machakos, Makadara, Makueni, Meru, Migori, Mombasa, Murang’a, Nakuru, and Nandi.
Huduma Kenya said the move is part of ongoing efforts to enhance access to essential government services and ensure that every eligible Kenyan can obtain a national ID conveniently and efficiently.
Citizens are encouraged to visit the nearest participating Huduma Centre with the necessary documents to initiate their applications. \
Previously, first-time applicants were required to visit national registration bureau offices, usually located within county commissioner’s offices.
