Social Health Authority (SHA) Chief Executive Officer (CEO). Dr. Mwangangi/FILE
The Social Health Authority (SHA) has issued a public notice warning Kenyans of fraudsters impersonating its staff and conning unsuspecting members of the public.
The notice, dated November 6, 2025, raises concern over a growing trend of criminals claiming they can help with registration or speed up SHA services at a fee.
In the statement signed by Chief Executive Officer Dr Mercy Mwangangi, the authority said it is “deeply saddened and concerned to learn that some members of the public have been defrauded by criminals impersonating SHA employees and conning unsuspecting Kenyans by claiming they can help with registration or speed up SHA services at a fee.”
The agency said trust placed in its staff is important, and it “pains us greatly that dishonest individuals would exploit that trust for their own gain.”
The SHA clarified that its employees never ask for money to offer services or to obtain a member’s personal details, including their M-Pesa PIN.
The authority urged victims or anyone approached by suspected fraudsters to report the matter immediately to the police and to SHA through its hotline 147 or the dedicated email address [email protected].
“Your safety, dignity, and confidence in our healthcare system matter deeply to us,” the notice reads. The authority added that it is working to protect communities from “these malicious acts.”
SHA outlined several clarifications. Registration is free, and Kenyans should not pay anyone who claims they can assist with registration or update personal details.
Registration can be done through the USSD code *147#, or through the web portals www.afyayangu.go.ke and www.sha.go.ke.
Assisted registration is available only through recognised channels, including county offices, Huduma Centres and locally identified Community Health Promoters wearing branded vests.
The authority emphasised that payment of SHA contributions is only done through the official M-Pesa business number 200222 or designated banks communicated by SHA.
Members of the public were cautioned never to share their PINs or hand over their phones to anyone claiming to help with registration.
SHA said all official outreach or registration drives are announced only through its verified channels, local authorities and the media. It urged Kenyans to ignore and report anyone who asks for money or claims to represent the authority outside the official system.
Dr Mwangi advised the public not to pay or share personal information with anyone claiming to be from SHA. She further called on Kenyans to report suspicious individuals or activities to the nearest police station.
SHA reaffirmed its commitment to ensuring that access to social health insurance services remains transparent, safe and free from fraud.
