Telecommunications giant Safaricom has announced that
several of its retail outlets across the country will temporarily close on
Thursday, October 9, 2025.
The closure according to Safaricom will be to allow staff to
participate in an internal company event.
The company, however, did not disclose details of the
internal event.
“Please note that our Safaricom Shops in the Nairobi
Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri,
Nanyuki, Embu, Maua, Meru and Garissa will be closed on Thursday, 9th October 2025
for an internal staff event,” the company said.
Additionally, the company said their shops in the Mount
Kenya, Coast, Eastern, and North Eastern regions will close earlier than usual
on Wednesday, October 8, to facilitate preparations for the event.
“Shops in the Mount Kenya, Coast, Eastern and North Eastern
regions will begin closing earlier on Wednesday, starting from 11:30 am.”
Safaricom apologized for any inconvenience caused by the
temporary closure and thanked customers for their understanding.
The company noted that services during the period will continue
to be provided to their customers through their virtual chatbot Zuri and authorized
dealers across the country.
“To ensure continued service during this period, we
encourage you to use the following alternatives: Zuri Chatbot available on our
digital platforms, Safaricom Contact Centre, and Authorized Safaricom Dealer
Outlets located near our retail shops,” the notice read.
Normal operations at all affected outlets are expected to
resume on Friday, October 10, 2025.
