Director General of eCitizen Services Isaac Ochieng during a past meeting/FILEThe government has announced that the eCitizen platform is now collecting up to Sh1 billion every day, making it one of the largest revenue collection systems in the country’s history.
According to Isaac Ochieng, the Director General of eCitizen Services, the digital platform has dramatically transformed public service delivery and government revenue mobilisation.
“What we want on eCitizen is for Kenyans to obtain services at their convenience, something that never used to happen before,” said Ochieng.
The platform, launched in 2013 as a pilot project between the National Treasury and the World Bank, initially offered just 10 services.
But in 2022, following a presidential directive by President William Ruto, the government accelerated onboarding of services to the platform.
“After I was appointed Director General, we managed to onboard over 5,040 services within six months. During that time, revenue collection jumped from Sh60 million to between Sh400 million and Sh600 million per day,” Ochieng revealed.
Today, with over 22,000 services available on eCitizen, the platform has continued to record exceptional growth in usage and collections.
“It is shocking. We are now collecting between Sh700 million and Sh1 billion daily. Over the last three years, the platform has collected more than Sh550 billion, that’s over half a trillion shillings in just 36 months,” he said.
Ochieng stressed that eCitizen has not only improved government efficiency but also significantly enhanced accessibility. He noted that the decisions to fully implement it was the best decision ever.
“Kenyans can now access government services 24/7, from anywhere, and even persons with disabilities can easily navigate the system.
The user experience is smooth, inclusive, and efficient,” he said.
The platform was introduce in a bid to streamline public service delivery while enhancing transparency and accountability.
