The initiative is aimed at making loan applications more convenient by allowing students to complete the process directly from their mobile phones, eliminating the need for physical forms or in-person visits.
To begin the application, students must ensure they have access to a reliable internet connection. They are required to download the HELB mobile app from the Google Play Store.
After downloading, the user registers using a Safaricom phone number. An activation code is sent to the number to complete the registration process.
Once registered, the applicant creates a four-digit PIN, which will be used for logging into the app.
Upon logging in, students must verify their personal and institutional details before continuing with the application.
HELB advises applicants to carefully confirm this information to avoid processing delays.
Next, students should click on the ‘Apply Subsequent Products’ section and swipe through the instructions until they reach the ‘Get Started’ tab.
From there, they can select the loan application option, review and accept the terms and conditions, and proceed.
Applicants are then required to answer a set of financial literacy questions to demonstrate an understanding of how the loan system works. After completing the questions, students choose their preferred loan repayment option.
Once all details are confirmed, users tap on “Request Loan,” review the loan application summary, and submit.
A serial number is immediately generated and displayed in the app. The same number is also sent via SMS to confirm that the application was successful.
HELB stated that this mobile application process is part of its effort to reduce delays and make the loan system more user-friendly for students
