President William Ruto has insisted that his government has a plan to tackle issues within the Kenya Power company.
On Sunday, the President revealed that already he has identified the menace at the monopoly.
"Kenya power has a monopoly status and we have sat down with development partners and agreed on how the problems will be solved," Ruto said.
He highlighted that some of the problems go back to 20 years ago, but vowed to deal with them head on.
Kenyans have been taking it to social media sharing their frustration by the power company.
Saboti MP Caleb Amisi stated that Kenyans have paid more to Kenya Power and Lighting Company than they have paid taxes.
Kenya Power also revised the itemised token message which didn't sit well with Kenyans.
Kenya power in the current format, customers only receive the token purchased, the date of purchase and amount of units, the fee charged, and the token amount.
The old SMS, customers got a message which also contained fuel energy, forex, Epra and WRA, REP charges and inflation adjustment.
The company's board chairperson Joe Brenda Masinde last month said this was informed by the high cost of paying for the texts which she said was entirely borne by the firm and which was contributing to losses.
She noted that they used to spend up to Sh250 million annually to pay for it.
“This was just a matter of shillings and cents. We realised what Kenyans wanted to know is just what their token is, the rest of the breakdown was worthless,” she said.
The official exonerated the company from any blame over the hiked power tariffs saying this was the role of the Energy Petroleum and Regulatory Authority (EPRA).
According to the official, the rate at which they are selling the power is what has been allowed by the regulator adding as a company they have never had a review for the last four years.
“We realised that we were selling power for cheaper than we were procuring. The reason why it was cheaper in 2017 unlike today is because of the dynamics,” Masinde said.