It now takes just seven days to deliver medical supplies to the doorstep of health facilities in counties, Kenya Medical Supplies Authority (Kemsa) has said.
Kemsa Chief Executive Officer Terry Ramadhan said it used to take up to 40 days to deliver supplies in far-flung areas of the country.
Ramadhan added that Kemsa’s fill rate has significantly improved in recent months.
Fill rate, also called order fulfillment rate, is the percentage of orders that a firm can ship from available stock without any lost sales, backorders, or stockouts.
It is a reflection of the firm’s ability to meet customer demand and the overall effectiveness of its e-commerce operations.
Ramadhan said Kemsa’s fill rate in 2021 was 18 per cent but the number has since increased to 69 per cent on March 2023.
“The best practice is being above 90 per cent which we will achieve by the end of the year,” she added.
She made the remarks on Tuesday when she hosted the media for a tour of its new warehouse in Embakasi, Nairobi.
Kemsa has continued to digitise the way it runs stocks and inventory as part of the reforms to ensure efficiency and transparency in its operations.
The agency is mandated with the procurement, warehousing and distribution of drugs and medical supplies for prescribed public health programs, the national strategic stock reserve, prescribed essential health packages and national referral hospitals.
