Kenya Power has explained the technical, hitch in purchasing tokens.
This was after some Kenyans stayed without power after the prepaid vending system experienced a technical hitch.
“We have managed to address the IT hitch affecting the system that occurred yesterday but vending of tokens remains slow due to a high number of customer transactions,” KPLC said on Monday.
KPLC said they are working to restore normalcy at the contact centre and operations at our banking halls and other customer touch points.
“We thank our customers for their patience and apologise for any inconvenience caused,” they said.
As at Monday, some Kenyans were still complaining of the blackouts.
Kenyans who tried to buy ‘tokens’ through pay bill number 888880 were told that the “organisation receiving the payment is unavailable”.
A month ago, Energy CS Charles Keter and Kenya Power MD Bernard Ngugi were summoned to appear before senators over perennial power outages countrywide.
During a heated session, lawmakers expressed outrage about the inconvenience and business hardships caused by the frequent outages.
There were calls to break up the monopoly and rid it of embedded cartels.
Kenya Breweries and East Africa Maltings want to generate electricity to backup supply by Kenya Power, joining manufacturers seeking independent energy sources.
in a notice, the two subsidiaries of East Africa Breweries Limited said they intend to set up renewable energy generators at Nairobi and Kisumu plants.
