Letshego Kenya extends relief to customers and communities

In Summary

•It is also offering all individual customers the opportunity to apply for relief in light of slowing economic activity across our markets. 

Letshego Kenya presents a cheque for the Kenya Covid-19 Fund.
Letshego Kenya presents a cheque for the Kenya Covid-19 Fund.
Image: COURTESY

Letshego Kenya, the largest credit only microfinance institution in Kenya, is taking steps to support its customers through the emerging economic challenges caused by the coronavirus pandemic by granting payment holidays to its MSE  customers.

It is also offering all individual customers the opportunity to apply for relief in light of slowing economic activity across our markets. 

Letshego Kenya’s repayment holiday is effective from April 1 for a three-month period.

Adam Kasaine, Letshego Kenya’s Country CEO, said “Our employees, customers and communities’ health and safety remain a top priority. We have rapidly stepped up our efforts across our offices in Kenya by allowing our employees to work from home and encouraging our customers to make use of our secure digital channels and apply for financial support solutions."

"We are continuously monitoring the situation and will take the necessary steps to promote the well-being of our customers and our employees. Together we will overcome this. Stay Home, Stay Safe and Be Informed.”

 In addition to supporting government, Letshego Kenya is donating Sh1million towards the Kenya COVID-19 Pandemic Fund. Letshego Group has committed more than Sh30 million in direct financial support to regional government relief funds and non-profit organizations across its footprint.  These funds are intended to support national efforts in preventing the spread of the virus, caring for those infected with the virus, as well as sustaining local economic activity.

Across all its markets, Letshego will be operating with a reduced staff complement to promote the benefits of social distancing, while also encouraging customers to avoid going into branches, and rather make use of Letshego’s digital channels to access account information and apply for financial support.

Letshego’s Group Chief Executive, Andrew Okai affirmed, “The coronavirus affects us all on an individual and economic basis – we need to work together and support each other to mitigate the negative impact of this pandemic within our communities.  Letshego remains committed to doing all it can to support our customers through these tough economic times.”

Letshego continues to partner with local government and health authorities to advocate official health guidelines, as well as aligning with international health advice from organizations such as the World Health Organisation (www.who.int).  Employees and customers have access to the latest facts and health information in an effort to collaborate in combatting the Coronavirus across Letshego’s footprint.