via customer care

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat...

Job purpose:The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department.Key responsibilities:Handling customer queries, complaints, instructions received through call and email communication.Interact with clients, inter...

Kenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region. About Job The job holder will be responsible for developing, driving, and managing corporate and regulatory affairs, and sustainable growth strategies and programs whilst future proofing KWAL & HEINEKEN Beverages International (HBI) business, manifestin...

RESPONSIBILITIES This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business and CCIB Banking ecosystems Responsible to actively engage with the NTB clients during the first 3 months to activate and get the client transacting, set up and educate clients on alternate remote channels us...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job purpose: The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as neces...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No: JHIL104 Role Purpose The job holder will be responsible for attending to...

Job Purpose/MissionThe Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and Country strategic objectives. Lead market research, customer & team insights, practices of competitors, analysis of performance by bu...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and Country s...

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Call Centre Care Agent is responsible for managing all incoming calls and client requests to the Old Mutual. Key Tasks And Responsibilities Always answer incoming telephone calls into the Call Center in a professional manner. Provides information to customers via Old Mutual approved ...

About the OpportunityInkomoko is looking for a responsible Office Assistant to support the team in Mombasa at the front desk and provide professional administrative support to the company. Specific responsibilities include:ResponsibilitiesRECEPTIONIST DUTIES (50% time)Ensure the office is open and closed on time Maintain professional front office/receptionist area & answer the office telephone Gr...

Migori County is a county in the former Nyanza Province of southwestern Kenya. It is located in western Kenya and borders Homa Bay County, Kisii County, Narok, Tanzania and Lake Victoria to the West. The county also borders Uganda via Migingo Island in Lake Victoria. Summary Basic Salary Scale: Ksh 44,400 Ksh 61,110 p.m. House Allowance: Kshs. 16,500 p.m Commuter Allowance: Ksh 6,000 p.m. Leave A...

Inkomoko s vision is an Africa with thriving communities where young people and refugees are engaged, communities have access to relevant innovations for self-determination, and where African solutions are unleashed to solve African problems About the Opportunity Inkomoko is looking for a responsible Office Assistant to support the team in Mombasa at the front desk and provide professional admini...

Key Responsibilities: 1. Customer Interaction: Interact with customers via various channels (phone, email, chat, etc.) to address inquiries, provide information, and resolve issues. Strive to exceed customer expectations by delivering exceptional service in a timely and professional manner. 2. Issue Resolution: Identify and assess customer needs and concerns, then provide appropriate solutions or...

About the Company Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. Founded in 2012, Inkomoko has worked with more than 60,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. W...

FlexPay Technologies offers an automated, reliable and accurate purchase platform that increases merchant s sales by enabling their customers to afford goods and services via convenient flexible payment. Flexpay solution general unique feature is the ability to automate the existing traditional layaway platform of purchasing good and services which rely on manual and inconvenient methods. Whether...

Job Description Receiving Incoming Calls Responding promptly to clients enquires via phone and email Engaging and negotiating with clients in regards to our products and services Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, coming up with the best solution, expediting correction or adjustment, and following up to ensure resolu...

ATL Global Business is an internationally oriented and privately founded recruiting and consultancy firm based in Kenya, with operations and partners in South Africa and East Africa countries. Committed to our slogan World Class Service delivery with Integrity we work hard to provide quality and talented professionals who contribute to the success of the company. Company Profile Summary Our clien...

About the role The Data Analyst Intern will be the primary interface with. This role will oversee customer care teams including roadside assistance, vehicle maintenance, "top up" sales, and spare parts. The aftercare manager will be accountable to delivering unparalleled service for our customers and fleet partners through proactive and efficient systems. This role will report to the Head of Oper...

Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor. The role The Assistant Collections Associate is responsible for managing and c...

We are the market leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across Africa & the Middle East. Key Responsibilities: Client Contract Management Establish clearly defined and measurable service output to meet client business needs. Monitor se...

Ampersand is Africas first and leading integrated electric motorcycle and transport energy solution. We offer East Africa s five million taxi motorcyclists a commercial electric motorcycle that is cheaper from day one, provides better overall user experience and requires minimal customer behaviour change. About the role The Data Analyst Intern will be the primary interface with. This role will ov...

Syngenta is a leading science-based agtech company. We help millions of farmers around the world to grow safe and nutritious food, while taking care of the planet. Role purpose Provide technical input and support to the creation and delivery of the Crop campaigns. Facilitate and lead local specific crop or integrated solutions, and the field-level generation of potential Integrated Solutions. Act...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and C...

Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationships with our customers by trouble shooting of technical issues, answering customer's questions, resolve problems, escalate and fo...