user support jobs

Job Description Code, debug, document, and maintain portions of software Perform unit and integration testing Participate in peer code reviews Participate in estimation and planning sessions Contribute to the development of technical project documentation and user documentation Assist test engineers and support personnel in solving technical issues of software installation and its operation Follo...

Job Description Code, debug, document, and maintain portions of software Perform unit and integration testing Participate in peer code reviews Participate in estimation and planning sessions Contribute to the development of technical project documentation and user documentation Assist test engineers and support personnel in solving technical issues of software installation and its operation Follo...

JOB PURPOSE STATEMENTLoop is the flagship product that anchors the LOOP DFS strategy. Loop is anchored on platform strategy that could scale throughout Africa and be a mobile-based payment and financial services platform connecting consumers and merchants. The platform offers a variety of services, such as mobile money transfers, bill payments, P2P lending, and digital wallets for merchants to re...

AltGen boasts some 100-odd years of combined experience in HR and capacity development; and is supported by a passionate team spread across the African landscape. Involved in both the development and operations phases of construction, your experience encompasses the monitoring of project budget approvals, cash flow forecasting, lender debt drawdown processes, and valuations. Additionally, you are...

Provide leadership and strategic direction for DSEAP, ensuring the project's objectives align with the overarching goals of KEPSA and Microsoft in fostering digital skills and employment opportunities. This includes managing partnerships, overseeing implementation, and ensuring the project's sustainability and impact. Specific Responsibilities: Oversee the entire project lifecycle, including plan...

Duties and ResponsibilitiesResponding to ICT helpdesk and user support queries via chat, email, or phoneEnsuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.Training other staff members on troubleshooting and diagnosing ICT related problems.Writing, editing, and revising training manuals for new and updated software and hardware.Providing ICT-related t...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...

Our goal is simple. We exist to help you in your digital transformation and innovation journey. As a dedicated team of professionals, including health informatics specialists and experts in technology for social impact, we offer a comprehensive suite of solutions tailored to your needs. Whether you re seeking to enhance healthcare through cutting-edge health informatics, drive social change with ...

We are looking for a Strong Junior .NET Developer. Join our talented development team to create exciting new projects!CUSTOMEROur customer is a leading provider of high-quality IT products in the Swedish and Danish public sectors. Our cooperation with them has been growing successfully for more than 12 years. During this time, we have established trustful and mutually respectful relationsPROJECTT...

We are looking for a Middle .NET Developer. Join our talented development team to create exciting new projects!CUSTOMEROur customer is a leading provider of high-quality IT products in the Swedish and Danish public sectors. Our cooperation with them has been growing successfully for more than 12 years. During this time, we have established trustful and mutually respectful relations.PROJECTThe pro...

About the Role The Global Client Experience Specialist serves a crucial global coordination and support role. In each of our countries of operation, we have a suite of client protection activities -- trainings for staff and clients; customer service hotlines and surveys; and investigatory teams to follow-up on policy violations. The Global Client Protection team sets minimum standards, drives cro...

Reporting to the Senior Architect, eHealth, and mHealth Solutions Lead, He/she will be embedded with development teams of DWH and KenyaEMR to develop and enhance solutions that support EMR and DWH platforms in line with defined KenyaHMIS systems priorities.Primary Duties And ResponsibilitiesDesign and develop software applications using open-source tools and platforms based on user requirements a...

Brief DescriptionThis position provides organizational leadership and is responsible for overseeing the activities of the data science department in ensuring execution of and alignment with the Kenya Airways' overall vision. It ensures creation of data science capabilities for the success of Kenya Airways business operations by envisioning and executing strategies that will influence improvement ...

Job Purpose:The eligible candidate will play a critical role in ensuring the smooth operation of our systems, software apps, providing technical assistance to end users and contributing to the overall success of our organization.Responsibilities:Collaborate with team members to determine software requirements and specifications.Design and develop software applications according to specifications....

Duties and Responsibilities Responding to ICT helpdesk and user support queries via chat, email, or phone Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk. Training other staff members on troubleshooting and diagnosing ICT related problems. Writing, editing, and revising training manuals for new and updated software and hardware. Providing ICT-rela...

One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. About the Role The Global Client Experience Specialist serves a crucial global coordination and support role. In each of our countries of operation, we have a suite of client protection activities trainings for staff ...

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. Summary This position leads the Global Humanitarian Surge function which provides surge capacity deployment services for Responses and Field Offices across ...

This position leads the Global Humanitarian Surge function which provides surge capacity deployment services for Responses and Field Offices across the WV Partnership. This role works with relevant focal points at GC, RO, FO and SO functions in identification, vetting and developing surge staff in preparedness for Emergency deployments. This enables the timely scale up and continuity of WV respon...

Job Description Brief Description This position provides organizational leadership and is responsible for overseeing the activities of the data science department in ensuring execution of and alignment with the Kenya Airways overall vision. It ensures creation of data science capabilities for the success of Kenya Airways business operations by envisioning and executing strategies that will influe...

Job Description In this role, you will: Use the troubleshooting knowledge and tools required to fix customer issue Approach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload usage and to increasing the number of licenses and workloads consumed by the Small Business. Pr...

Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of go...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. The Global Fleet Manager takes an active leadership role in the Supply Chain Transformation project which will include the implementation of a cost recovery mechanism, fleet rightsizing and a global technology solution for both in-vehicle tracking and a fleet management ...

JOB OUTLINE:The Marketing Assistant will provide a wide range of Marketing support and research assistance to the business. Also responsible for qualifying leads, handle any inbound customer communications and generate new opportunities (from incoming enquiries, lapsed customers and outbound telephone campaigns) that will result in new business for Mantrac Kenya Limited.MAIN DUTIES AND RESPONSIBI...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. The Logistics Workstream Lead on the Global Supply Chain Transformation Project leads the design and execution of CARE s strategy for logistics as part of our overall supply chain strategy. In this role, the Logistics Workstream Lead needs to have strong relationships wi...