user support jobs

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IT User Support Assistant at Flexi-Personnel

The African Population and Health Research Center (APHRC) is a premier research-to- policy institution, generating evidence, strengthening research and related capacity in the African research and development ecosystem, and engaging policy to inform action on health and development. The Center is Africa-based and African-led, with its headquarters in Nairobi, Kenya, and a West Africa Regional Off...

Key Roles and Responsibilities Support onboarding of new projects into the system by providing necessary user logins and supporting basic setup. Support system prep for new data entry cycles, ensuring they are completed in a timely manner. Consult with field data collection and project teams on configuring the Salesforce and TaroWorks interface to their preferences. With supervision from the dire...

Position Overview: We are seeking a motivated Product Design Fellow with a keen interest in Graphic, User Interface (UI) and User Experience (UX) design, and proficient in using different tools such as Figma, Adobe and Canva to create engaging interfaces. As a member of our team, you will collaborate closely with various departments to ensure our products align with branding guidelines and delive...

Job Description Key Roles and Responsibilities Support onboarding of new projects into the system by providing necessary user logins and supporting basic setup. Support system prep for new data entry cycles, ensuring they are completed in a timely manner. Consult with field data collection and project teams on configuring the Salesforce and TaroWorks interface to their preferences. With supervisi...

Tasks & Responsibilities:Define the vision and roadmap for the product, focusing on enhancing its support for environmental projectsCollaborate with cross-functional teams to deliver high-quality features and improvementsPrioritize product backlog items based on their impact on our sustainability goals and user needsAnalyze feedback and performance metrics to guide future product developmentRequi...

Key Roles and ResponsibilitiesSupport onboarding of new projects into the system by providing necessary user logins and supporting basic setup.Support system prep for new data entry cycles, ensuring they are completed in a timely manner.Consult with field data collection and project teams on configuring the Salesforce and TaroWorks interface to their preferences.With supervision from the direct s...

Area 1: System AdministrationTechnical and operation support directly to business units for application rollouts and other projects, including planning, implementation and vendor coordination.Implement, support and administer intranet, internet, network and servers to ensure business effectiveness.Setup, maintenance and troubleshooting of enterprise level backups including daily backups of data, ...

As a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Tatu Telecom's and its affiliates' multiservice network infrastructure and implementing changes, such as provisioning, suspension, reactivation, and termination of circuits, in response to user requests and project work. You will also be required to deal with escalated issues from cu...

Jhpiego, an affiliate of Johns Hopkins University is implementing The Challenge Initiative (TCI), a project funded by Bill and Melinda Gates Foundation (BMGF) through The Bill & Melinda Gates Institute for Population and Reproductive Health (GI), Department of Population, Family & Reproductive Health at the Johns Hopkins Bloomberg School of Public Health. Responsibilities First line of contact fo...

Strategy:Contribute to the development and implementation of IT service desk strategies, goals, and objectives aligned with the organization's overall IT strategy.Continuously evaluate and improve IT service desk processes, workflows, and tools to enhance service delivery and efficiency.Operational:Manage and prioritize incoming service requests and incidents, ensuring timely resolution and appro...

Our goal is to help nature flourish and prosper. DGB Group is a project developer of high-quality, large-scale carbon and biodiversity projects accredited by third parties Tasks & Responsibilities: Define the vision and roadmap for the product, focusing on enhancing its support for environmental projects Collaborate with cross-functional teams to deliver high-quality features and improvements Pri...

JOB DESCRIPTIONAs a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Tatu Telecom's and its affiliates' multiservice network infrastructure and implementing changes, such as provisioning, suspension, reactivation, and termination of circuits, in response to user requests and project work. You will also be required to deal with escalated...

IT jobs in Nairobi. Roles and Responsibilities Technical and functional knowledge of Dynamics NAV/D365, as well as the ability to give client presentations and demonstrations. Installation and implementation of service packs and hot fixes as needed. Configure, develop and deliver MS Dynamics NAV software and components in all functional areas. Create new and modify existing customizations and int...

Tatu is a project of Rendeavour, Africa s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour s vision goes beyond alleviating what is a self-evident problem that of stifling urban congestion and a dearth of quality housing and commercial property in Afric...

As a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Tatu Telecom s and its affiliates multiservice network infrastructure and implementing changes, such as provisioning, suspension, reactivation, and termination of circuits, in response to user requests and project work. You will also be required to deal with escalated issues from cus...

Job Purpose:Reporting to the Group Business Process Innovation with the responsibility to oversee the implementation Oracle Solutions within the Bank. The Solutions Include Upgrade of ERP and CRM Platforms to the latest version as recommended by Oracle The main objective is to provide technical and business guidance to the project teams in order to ensure smooth execution of the Business requirem...

Job Purpose: Reporting to the Group Business Process Innovation with the responsibility to oversee the implementation Oracle Solutions within the Bank. The Solutions Include Upgrade of ERP and CRM Platforms to the latest version as recommended by Oracle The main objective is to provide technical and business guidance to the project teams in order to ensure smooth execution of the Business require...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose: Reporting to the Group Business Process Innovation with the responsibility to oversee the implementation Oracle Solutions within the Bank. The Solutions Include...

Job Objective:The Senior IT & Systems Engineer will be responsible for designing, developing, maintaining, testing and deploying software applications that enrich, extend, or scale the company's business and operational support Systems. Providing leadership to the development team with all software development tasks and ensure all projects are completed on time and to company specifications.Key D...

Job Purpose:Reporting to the Group Business Process Innovation with the responsibility to oversee the implementation and roll-out of the Business Process Innovation Solutions across the Equity Group. The solutions include processes implemented via the Branch Service Hub, Process workflow solutions via Newgen and PowerApps. The main objective is to provide strategic guidance to the design, impleme...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose: Reporting to the Group Business Process Innovation with the responsibility to oversee the implementation and roll-out of the Business Process Innovation Solutio...

Position Overview: Are you passionate about customer success and eager to learn from experienced professionals and a startup ecosystem? We are seeking a motivated and customer-centric Customer Success Fellow to join our growing team. In this internship role, you will gain valuable hands-on experience by assisting our team in onboarding new customers, building relationships, and ensuring their suc...