service support analyst

Job PurposeWe are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of both business processes and IT solutions. As a Business Analyst, you will collaborate with project sponsors, stakeholders, and project teams to gather, analyze, ...

IT jobs in Nairobi. Roles and Responsibilities Technical and functional knowledge of Dynamics NAV/D365, as well as the ability to give client presentations and demonstrations. Installation and implementation of service packs and hot fixes as needed. Configure, develop and deliver MS Dynamics NAV software and components in all functional areas. Create new and modify existing customizations and int...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose We are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skill...

# Key responsibilitiesThe role holder will be responsible for: Supporting: - Learning about and becoming an SME (subject matter expert) in all elements of the various card payment acceptance channels within King's supported by Income Services, including the eStore- The maintaining and provision of support to the online payment pathways supported, troubleshooting and assisting the associated King'...

Job Purpose: This role will provide support to the Director Legal and Group Company Secretary to ensure professional interface and superior customer service from the Director s office. Key responsibilities: Manage the Director s work operations by documenting and communicating needed actions to business leaders, EXCO, Management and other stakeholders. Proactively determine continuing needs of th...

Job Purpose:This role will provide support to the Director Legal and Group Company Secretary to ensure professional interface and superior customer service from the Director's office.Key responsibilities:Manage the Director's work operations by documenting and communicating needed actions to business leaders, EXCO, Management and other stakeholders.Proactively determine continuing needs of the Di...

Job Description PRIMARY RESPONSIBILITIES Parts Sales Engage in parts sales to new and established customers through the retail counter and various digital platforms (emails, telephone, WhatsApp). Proactively generate new sales opportunities with irregular and inactive customers through cold calling and upselling. Process parts sales orders through the retail counter and workshop efficiently. Coll...

Job Description Role Summary We are looking for an Operations Analyst who will work with the Operations Associate and Senior Manager for Strategy & Operations to help design and continuously improve the systems and processes that enable Global Client Solutions (GSC) to successfully achieve its vision. The GCS team is a globally distributed team of over 60 individuals. The team sits at the heart o...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi Job Purpose: This role will provide support to the Director Legal and Group Company Secretary to ensure professional interface and superior ...

Role SummaryWe are looking for an Operations Analyst who will work with the Operations Associate and Senior Manager for Strategy & Operations to help design and continuously improve the systems and processes that enable Global Client Solutions (GSC) to successfully achieve its vision.The GCS team is a globally distributed team of over 60 individuals. The team sits at the heart of how we define "w...

Simba Corporation is an integrated business group headquartered in Nairobi, Kenya with controlling interests in such diversified fields as motor sales and service, hospitality, investment and financial services. PRIMARY RESPONSIBILITIES Parts Sales Engage in parts sales to new and established customers through the retail counter and various digital platforms (emails, telephone, WhatsApp). Proacti...

The Tony Blair Institute for Global Change supports political leaders and governments to build open, inclusive and prosperous societies in a globalised world. We do this through developing policy and advising governments. Role Summary We are looking for an Operations Analyst who will work with the Operations Associate and Senior Manager for Strategy & Operations to help design and continuously im...

Key roles and responsibilities:At KPMG, you'll find a world of opportunity, where our people give clients and communities the insights they need to build a sustainable future. The expectations of this role are to:Drive growth through sales enablement to achieve the firm's digital transformation strategy and vision.Defining our sales enablement strategy, selecting tools, and developing processes t...

KPMG is a professional service company, being one of the Big Four auditors, along with Deloitte, EY and PwC. Seated in Amsterdam, the Netherlands, KPMG employs 174,000 people and has three lines of services: audit, tax, and advisory. Key roles and responsibilities: At KPMG, you ll find a world of opportunity, where our people give clients and communities the insights they need to build a sustaina...

Job DescriptionJob Purpose.To implement a pro-active fraud prevention plan within Stanbic Kenya through a fraud awareness programme designed to mitigate fraud risk and loss.Job Functions.Fraud Awareness & Communication:Develop and disseminate fraud awareness materials (including training programs) to staff and customers as per Fraud sensitization timetable.Design and maintain content for training...

Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...

Located at China Centre (along Ngong Road), The Luton Hospital is a highly reputable and trusted Level 4 private medical service provider known for its quality specialist health care. We are a state-of-the-art, ultra-modern inpatient and outpatient medical facility that continues transforming lives through continuous evidence-based medical practice; from competitively thought through wellness pac...

Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent. Summary The Senior Research Analyst is responsible for day-to-day client liaison in terms of queries and feedback. Input into proposals and research design. He/She will manage and oversee projects, ensuring t...

Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...

Welcome to Credable! We are a team who believe in a purpose changing the face of banking for millions of people who have been left outside of the digital economy. A team of Techies, Foodies, Travellers, and Explorers, wanting to make a difference and make a mark on the African continent . Picture not being able to store your earnings securely, transmit or receive money over great distances, acqui...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...

About TalaTala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions and our plan is to serve millions more, and have been named by theFortuneImpact 20 list,CNBC's Disruptor 50, andForbes...

About TalaTala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions and our plan is to serve millions more, and have been named by theFortuneImpact 20 list,CNBC's Disruptor 50, andForbes...