Wed Mar 27 2024 08:30:19 GMT+0000 (Coordinated Universal Time)

service support analyst

Call Center Quality Analyst

Nairobi

    Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...

    1 day agoelevolt.co.ke
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    Call Center Quality Analyst

    Poa Internet - Nairobi

      Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...

      1 day agofuzu.com
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      New

      Data Analyst at Luton Hospital

      Luton Hospital - Nairobi

        Located at China Centre (along Ngong Road), The Luton Hospital is a highly reputable and trusted Level 4 private medical service provider known for its quality specialist health care. We are a state-of-the-art, ultra-modern inpatient and outpatient medical facility that continues transforming lives through continuous evidence-based medical practice; from competitively thought through wellness pac...

        20 hours agojobwebkenya.com
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        New

        Call Center Quality Analyst at Poa Internet

        Jobs in Kenya - Nairobi

          Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

          12 hours agokazitoday.com
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          Call Center Quality Analyst at Poa Internet

          Poa Internet - Nairobi

            We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...

            2 days agojobwebkenya.com
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            Call Center Quality Analyst At Poa Internet

            Poa Internet - Nairobi

              Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...

              1 day agofindojobs.ke
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              Systems Analyst at United Nations Office for Project Services (UNOPS)

              Janta Kenya - Nairobi

                The United Nations Office for Project Services is an operational arm of the United Nations, dedicated to implementing projects for the United Nations System, international financial institutions, governments and other partners in the aid world.Functional Responsibilities: Systems analysis Systems, Data Analysis and design Systems Maintenance and high level Support Documentation and Training Gathe...

                4 days agomyjobmag.com
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                Business Intelligence Analyst

                Credable Group - Nairobi

                  Welcome to Credable! We are a team who believe in a purpose changing the face of banking for millions of people who have been left outside of the digital economy. A team of Techies, Foodies, Travellers, and Explorers, wanting to make a difference and make a mark on the African continent . Picture not being able to store your earnings securely, transmit or receive money over great distances, acqui...

                  3 days agofindojobs.ke
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                  Senior Cyber Defense Centre Analyst at Safaricom Kenya

                  Jobs in Kenya - Nairobi

                    Job Description JOB DESCRIPTION Reporting to the Team Leader Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets,...

                    6 days agokazitoday.com
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                    ICT Assistant

                    UNICEF - Nairobi

                      The incumbents will undertake the ICT support assignments listed below.Play roles of First Line ICT Help Desk Analyst to provide resolution to ICT related problems to end users. S/he independently resolves most ICT support problems reported remotely or in person or through service management tools.Play role of Second Line ICT Help Desk Analysts, to provide solution to critical ICT problems by res...

                      1 day agofuzu.com
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                      ICT Assistant

                      Nairobi

                        How can you make a difference? Under UNICEF mandate for promoting the protection and survival of Children, Information Communication Technology (ICT) plays an integral part of supporting UNICEF business operations. ICT Support services have proved vital in the context of increased demand to support to staff hybrid office and teleworking, changing ICT applications and cloud environments. UNICEF Ke...

                        1 day agoelevolt.co.ke
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                        ICT Assistant at UNICEF

                        HCS Affiliates Group - Nairobi

                          UNICEF is the world s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.How can you make a d...

                          1 day agomyjobmag.com
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                          ICT Assistant at UNICEF

                          UNICEF - Nairobi

                            UNICEF is the world s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS How can you make a difference? Under UNICEF mandate for promoting the protection and survival of Children, Information Communication T...

                            1 day agojobwebkenya.com
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                            New

                            ICT Assistant at UNICEF

                            Jobs in Kenya - Nairobi

                              Job Description How can you make a difference? Under UNICEF mandate for promoting the protection and survival of Children, Information Communication Technology (ICT) plays an integral part of supporting UNICEF business operations. ICT Support services have proved vital in the context of increased demand to support to staff hybrid office and teleworking, changing ICT applications and cloud environ...

                              12 hours agokazitoday.com
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                              Senior Cyber Defense Centre Analyst At Safaricom Kenya

                              Safaricom Kenya - Nairobi

                                JOB DESCRIPTIONReporting to theTeam Leader Cyber Defense Centre (CDC),the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets, and escalate any k...

                                7 days agofindojobs.ke
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                                New

                                Ict Assistant At Unicef

                                Unicef - Nairobi

                                  How can you make a difference?Under UNICEF mandate for promoting the protection and survival of Children, Information Communication Technology (ICT) plays an integral part of supporting UNICEF business operations. ICT Support services have proved vital in the context of increased demand to support to staff hybrid office and teleworking, changing ICT applications and cloud environments. UNICEF Ken...

                                  19 hours agofindojobs.ke
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                                  Senior Cyber Defense Centre Analyst

                                  Nairobi

                                    JOB DESCRIPTION Reporting to the Team Leader Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets, and escalate an...

                                    8 days agoelevolt.co.ke
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                                    Senior Cyber Defense Centre Analyst at Safaricom Kenya

                                    Safaricom Kenya - Nairobi

                                      Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Team Leader Cyber Defense Centre (CDC), the s...

                                      8 days agojobwebkenya.com
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                                      Core Banking Support Analyst At Absa Bank Limited

                                      Absa Bank - Nairobi

                                        Job SummaryTo provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.Job DescriptionCore Banking Support AnalystJob Summary / Purpose:The ro...

                                        18 days agofindojobs.ke
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                                        Core Banking Support Analyst

                                        Nairobi

                                          Job Summary To provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details. Job Description Core Banking Support Analyst Job Summary / Purpose: T...

                                          19 days agoelevolt.co.ke
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                                          Core Banking Support Analyst at Absa Bank Limited

                                          Absa Bank - Nairobi

                                            Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predef...

                                            19 days agojobwebkenya.com
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                                            Nursing Officer (Senior Business Analyst 2) At Central Bank Of Kenya

                                            Central Bank Of Kenya - Nairobi

                                              Job PurposeThe role holder will be responsible providing high quality patient care in the staff clinic. He/ She will be responsible for performing a variety of clinical and related administrative tasks to support patient health and wellbeing.Key Duties and ResponsibilitiesPerform comprehensive patient assessments, including vital signs evaluations, medical history review, symptom evaluation, to s...

                                              13 days agofindojobs.ke
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                                              Nursing Officer (Senior Business Analyst 2) at Central Bank of Kenya

                                              Central Bank of Kenya - Nairobi

                                                The Central Bank of Kenya is a public institution established under Article 231 of the Constitution of Kenya, 2010. The Bank is responsible for formulating monetary policy to achieve and maintain price stability and issuing currency Job Purpose The role holder will be responsible providing high quality patient care in the staff clinic. He/ She will be responsible for performing a variety of clini...

                                                14 days agojobwebkenya.com
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                                                Team Lead/Senior Analyst - Ogc Laboratory

                                                Sgs - Mombasa

                                                  Job Description Ensure that all activities are carried out in compliance with the laboratory's QA/QC system and more especially ISO/IEC 17025. In addition, ensure GLP compliance where applicable. Coordinate testing of Petroleum and Petrochemical products and any other items which require OGC analysis in accordance standard operating procedures, techniques, national, international and industry sta...

                                                  10 days agofindojobs.ke
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