Identify retail opportunity and prospects through systematic Prospecting, visiting and onboarding of new potential retail customers.Obtain all customer information, documents required to open an account and ensure KYC/AML compliance as per the Bank policy.Maintaining relationship with clients by providing support, information and guidance pertaining to the Bank product and services.Achieving sale...
JOB SUMMARY:To constantly and consistently deliver exceptional sales results for the Retail Banking Division. This will be achieved by planning, developing, implementing and analyzing sales plans to meet Bank sales objectives.KEY RESPONSIBILITIES:Identify retail opportunity and prospects through systematic Prospecting, visiting and onboarding of new potential retail customers.Obtain all customer ...
Job Summary: Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers. Key Responsibilities: Operations 40% Support succession plan by being a proxy to Assistant manager service delivery and customer service Authorize all customer instructions and...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: To constantly and consistently deliver exceptional sales results for the Retail Banking Division. This will be achieved by planning, developing, impleme...
Job Summary: The overall purpose of this role is to handle all over the counter transactions and ensure accuracy, efficiency and customer delight and generate business leads from daily customer interactions. Key Responsibilities: Operations 35% Ensure compliance with bank operational and customer care policies and procedures Handle the following in line with Bank s operating processes. Cash trans...
Identify retail opportunity and prospects through systematic Prospecting, visiting and onboarding of new potential retail customers.Obtain all customer information, documents required to open an account and ensure KYC/AML compliance as per the Bank policy.Maintaining relationship with clients by providing support, information and guidance pertaining to the Bank product and services.Achieving sale...
JOB SUMMARY:The overall responsibility of this role is to ensure that the Credit Files are maintained with the current information and to ensure that the files and the information in them are at all times secure.KEY RESPONSIBILITIES:StrategyTo support he Bank's Credit Risk Management Strategy through the proactive handling and management of the process for maintenance, custody and retrieval of Cr...
JOB SUMMARY:The job holder is responsible for evaluating adequacy, effectiveness and efficiency of the internal control systems and procedures as per the audit universe.KEY RESPONSIBILITIES:Using audit testing, identify key risk areas within the financial cluster and propose appropriate controls to mitigate the risks.Apply a risk-based approach in the execution of the audit engagements or assigne...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The overall responsibility of this role is to ensure that the Credit Files are maintained with the current information and to ensure that the files and...
JOB SUMMARY:Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers.KEY RESPONSIBILITIES:Operations - 40%Support succession plan by being a proxy to Assistant manager service delivery and customer serviceAuthorize all customer instructions and sy...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all custome...
Job Summary: Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers. Key Responsibilities Operations 40% Support succession plan by being a proxy to Assistant manager service delivery and customer service Authorize all customer instructions and ...
JOB SUMMARY:Reporting to the Director, Human Resources the role holder will be responsible for executing the agreed talent agenda with a primary focus on performance management. The individual will be responsible for collaborating with the business to instill a culture of high performance at SBM Bank Kenya. The role holder will collaborate with business leadership and management to drive market s...
JOB SUMMARY:The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers.KEY RESPONSIBILITIES:Customer Care - 65%To respond in a friendly, supportive helpful and tim...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: Reporting to the Director, Human Resources the role holder will be responsible for executing the agreed talent agenda with a primary focus on performan...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat...
Job Summary: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers. Key Responsibilities: Customer Care 65% To respond in a friendly, supportive helpful and t...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The overall responsibility of this role is maintenance of the bank nostro and In-house accounts within Central and Branch operations. This encompasses ...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The overall purpose of this role is to drive quality of service delivery and implementation of best-in-class customer experience across all customer to...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: To work closely with both the sales and trading desk and understand Treasury functions both sales and trading plus understand the reports done by treas...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: Make payments to suppliers as and when they fall due and making proper and accurate tax deductions for further payment to KRA. Review of Processes, pro...
JOB SUMMARY: The overall purpose of this role is to independently enable the board determine whether the credit risk management process is working effectively. The role is responsible for carrying out audit reviews for the various credit functions within the bank. KEY RESPONSIBILITIES: Strategic Management - 30% Regularly identify key processes of risk within credit processes in order to offer an...
JOB SUMMARY: Responsible for provision of timely and accurate business and management intelligence through data analysis. KEY RESPONSIBILITIES: Financial: 60% Extract data from multiple sources and organize it in a proper format that can be easily understood. Convert the raw data into structured data by resolving the errors in the data, removing irrelevant data, and identifying the potential data...
Job Purpose To establish and maintain the Bank's Data governance framework and ensure the personal data of Bank staff, customers, service providers or any other individuals (also referred to as data subjects) is handled in compliance with Data Protection Act, 2019 and any other applicable data protection rules. KEY RESPONSIBILITIES LEADERSHIP AND STAKEHOLDER MANAGEMENT (30%) To seek, develop and ...