SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consist...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: The overall responsibility of this role is to ensure maintenance and growth of Diaspora & Remittances products and income at all branches and outlets. T...
Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism. Key Responsibilities Customer Experience Available and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and...
JOB SUMMARY:The overall purpose of this role is to handle all over the counter transactions and ensure accuracy, efficiency and customer delight and generate business leads from daily customer interactions.KEY RESPONSIBILITIES:Operations - 35%Ensure compliance with bank operational and customer care policies and proceduresHandle the following in line with Bank's operating processes.Cash transacti...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: The overall purpose of this role is to handle all over the counter transactions and ensure accuracy, efficiency and customer delight and generate busine...
Identify retail opportunity and prospects through systematic Prospecting, visiting and onboarding of new potential retail customers.Obtain all customer information, documents required to open an account and ensure KYC/AML compliance as per the Bank policy.Maintaining relationship with clients by providing support, information and guidance pertaining to the Bank product and services.Achieving sale...
JOB SUMMARY:To constantly and consistently deliver exceptional sales results for the Retail Banking Division. This will be achieved by planning, developing, implementing and analyzing sales plans to meet Bank sales objectives.KEY RESPONSIBILITIES:Identify retail opportunity and prospects through systematic Prospecting, visiting and onboarding of new potential retail customers.Obtain all customer ...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: To constantly and consistently deliver exceptional sales results for the Retail Banking Division. This will be achieved by planning, developing, impleme...
Job Summary: Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers. Key Responsibilities: Operations 40% Support succession plan by being a proxy to Assistant manager service delivery and customer service Authorize all customer instructions and...
Job Summary: The overall purpose of this role is to handle all over the counter transactions and ensure accuracy, efficiency and customer delight and generate business leads from daily customer interactions. Key Responsibilities: Operations 35% Ensure compliance with bank operational and customer care policies and procedures Handle the following in line with Bank s operating processes. Cash trans...
Identify retail opportunity and prospects through systematic Prospecting, visiting and onboarding of new potential retail customers.Obtain all customer information, documents required to open an account and ensure KYC/AML compliance as per the Bank policy.Maintaining relationship with clients by providing support, information and guidance pertaining to the Bank product and services.Achieving sale...
JOB SUMMARY:The overall responsibility of this role is to ensure that the Credit Files are maintained with the current information and to ensure that the files and the information in them are at all times secure.KEY RESPONSIBILITIES:StrategyTo support he Bank's Credit Risk Management Strategy through the proactive handling and management of the process for maintenance, custody and retrieval of Cr...
JOB SUMMARY:The job holder is responsible for evaluating adequacy, effectiveness and efficiency of the internal control systems and procedures as per the audit universe.KEY RESPONSIBILITIES:Using audit testing, identify key risk areas within the financial cluster and propose appropriate controls to mitigate the risks.Apply a risk-based approach in the execution of the audit engagements or assigne...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The overall responsibility of this role is to ensure that the Credit Files are maintained with the current information and to ensure that the files and...
JOB SUMMARY:Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers.KEY RESPONSIBILITIES:Operations - 40%Support succession plan by being a proxy to Assistant manager service delivery and customer serviceAuthorize all customer instructions and sy...
Operations - 35% Ensure compliance with bank operational and customer care policies and proceduresHandle the following in line with Bank s operating processes. Cash transactions, Cheque processing(Outward and in-house cheque)RTGS and TT transactionsElectronic Funds Transfer processing,NFI Collection; manual chargesBankers Cheque IssuanceSet up standing instructionsExpenses cash payments.Supportin...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all custome...
Job Summary: Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers. Key Responsibilities Operations 40% Support succession plan by being a proxy to Assistant manager service delivery and customer service Authorize all customer instructions and ...
Using audit testing, identify key risk areas within the financial cluster and propose appropriate controls to mitigate the risks.Apply a risk-based approach in the execution of the audit engagements or assigned ad-hoc investigations.Prepare comprehensive working papers to support audit work performed and conclusions made.Utilize data analytics to extract insights, supporting audit observations an...
Operations - 40%Support succession plan by being a proxy to Assistant manager service delivery and customer serviceAuthorize all customer instructions and system related entries within the approved limits and ensure all KYC requirements are met before transactions are processed.Carry out the role of bank signatory within the approved limit.Custodian of vault, safety deposit lockers, ATM and branc...
StrategyTo support he Bank s Credit Risk Management Strategy through the proactive handling and management of the process for maintenance, custody and retrieval of Credit Files and related documents within the Bank;To improve and maintain high standards of customer experience by meeting and exceeding set turnaround times in the retrieval of requested documents.Operations Support the branches and ...
JOB SUMMARY:The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers.KEY RESPONSIBILITIES:Customer Care - 65%To respond in a friendly, supportive helpful and tim...
JOB SUMMARY:Reporting to the Director, Human Resources the role holder will be responsible for executing the agreed talent agenda with a primary focus on performance management. The individual will be responsible for collaborating with the business to instill a culture of high performance at SBM Bank Kenya. The role holder will collaborate with business leadership and management to drive market s...
JOB SUMMARY: The overall responsibility of this role is to ensure that the Credit Files are maintained with the current information and to ensure that the files and the information in them are at all times secure. KEY RESPONSIBILITIES: Strategy To support he Bank s Credit Risk Management Strategy through the proactive handling and management of the process for maintenance, custody and retrieval o...
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