operations quality

The Job As the Tiko Service Quality Lead, you will be responsible for overseeing and enhance service standards across all Tiko markets, including South Africa, Kenya, Uganda, Ethiopia, and Burkina Faso. Your key duties include guiding Service Quality Specialists and overseeing Quality Assurance Consultants to achieve excellence in service delivery. Responsibilities: Implement the Tiko Quality Ass...

Job Description: HR Business Partnership: Possesses subject matter expertise and provides daily management and execution across all HR/people aspects including talent management, total rewards, workplace culture development, employee engagement, HR operations and technology, and the management of relevant employment law, regulatory, and best practice standards. Design and introduce compensation a...

Communications jobs. Reporting to the Foundations operations Manager, the role will ensure smooth and timely operations of the Foundations as per pre-agreed SLAs. Working with the Operations Manager, the role will support Foundations Boards of Trustees documentation management, Foundations administration, Partners management and documentation, Community engagement, employee engagement, brand posi...

The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service delivery procedures and processed. In addition will also be responsible for coordination with other internal stakeholders on workforce requirement and Service Level compliance through regular quality checks and reviews, and interact with the client on ...

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves About the Role: This role includes supporting technical officers to review carbon-related data based...

Project Summary: The goal of USAID's Somalia Monitoring Learning Project-2 (SMLP-2) is to establish a third-party monitoring (TPM) system to collect data that verifiespartner reported outputs and selected outcomes, and to deduce lessons learned from humanitarianprograms in Somalia funded by BHA/Somalia. The overall goal of SMLP-2 is to increaseBHA/Somalia's access to independent, verifiable data ...

Job Title: Operations Manager Reporting To: Country Director Department: Business Support Contract Type : Period 2 Years Fixed Term Number of Positions: 1 position Gross Salary Range: Competitive Job Location: Nairobi, Kenya About: Self Help Africa (SHA) is an international NGO dedicated to the vision of an economically thriving and resilient rural Africa. We have 50 years of experience working w...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. About Job The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service...

What we are looking for The Associate Director of Operations will ensure that our programs are well designed and developed, implemented and executed effectively, and that they meet the objectives of We are making sure children within our network get access to quality, affordable childcare and education. The role is responsible for assessing the program's needs, developing the program, and evaluat...

The JobAs the Tiko Service Quality Lead, you will be responsible for overseeing and enhance service standards across all Tiko markets, including South Africa, Kenya, Uganda, Ethiopia, and Burkina Faso. Your key duties include guiding Service Quality Specialists and overseeing Quality Assurance Consultants to achieve excellence in service delivery.Responsibilities:Implement the Tiko Quality Assura...

Support the Manager, Foundations Operations in: Foundations Operations Foundations proposal review and reporting process to ensure quicker turn round. Correspondence management Board papers ad minutes management according to SLAs Management of Foundations filing/document management system Employee Engagement Updating and operationalisation of the employee engagement framework Manage the employee ...

Technical and ManagementSupply Chain & Operations (SCO) ManagementEnsure country SCO are accountable for high performing supply chains and effective operationsEnsure country SCO staffing structures and resources are in place enable overall SCO efficiency and accountability.Support country management teams to setup and management a high performing supply chain and operations capability that enable...

Rescue.co is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides lifesaving services to millions of Kenyans, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last five years, we've built and deplo...

Job Description:HR Business Partnership:Possesses subject matter expertise and provides daily management and execution across all HR/people aspects including talent management, total rewards, workplace culture development, employee engagement, HR operations and technology, and the management of relevant employment law, regulatory, and best practice standards.Design and introduce compensation and ...

DDD believes talent has no boundaries and opportunities shouldn t either. In 2001, we saw the need to bring tech skills and living-wage work to men and women in underserved communities in Asia. It was here that DDD helped plant the seed for a socially responsible outsourcing practice known as impact sourcing. Responsibilities HR Business Partnership: Possesses subject matter expertise and provide...

We are seeking a dynamic leader to join our fast-paced hotel team as the Operations Manager.The Operations Manager will be responsible for overseeing the general hotel operations, quality standards throughout the hotel and provide an excellent experience for maximizing guest's satisfaction and strategic development of the hotel. This role is also responsible for overseeing accommodation, food and...

Position Summary: As a senior member of the Africa/Asia Regional Team, the Regional Supply Chain and Operations Director acts as an advisor to the region on all Supply Chain and Operations matters (procurement, stock/inventory management, fleet, facilities and assets management). S/he will provide virtual and in-country support to the Supply Chain and Operations teams of all country offices in th...

Job Description We are seeking a dynamic leader to join our fast-paced hotel team as the Operations Manager. The Operations Manager will be responsible for overseeing the general hotel operations, quality standards throughout the hotel and provide an excellent experience for maximizing guest s satisfaction and strategic development of the hotel. This role is also responsible for overseeing accomm...

We are seeking a dynamic leader to join our fast-paced hotel team as the Operations Manager.The Operations Manager will be responsible for overseeing the general hotel operations, quality standards throughout the hotel and provide an excellent experience for maximizing guest's satisfaction and strategic development of the hotel. This role is also responsible for overseeing accommodation, food and...

JOB DESCRIPTIONReporting to the Foundations operations Manager, the role will ensure smooth and timely operations of the Foundations as per pre-agreed SLAs. Working with the Operations Manager, the role will support Foundations' Boards of Trustees' documentation management, Foundations' administration, Partners management and documentation, Community engagement, employee engagement, brand positio...

JOB TITLE: OPERATIONS MANAGERAbout this Job Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced Operations Managerto work in Nairobi, Kenya.Key Duties and Responsibilities En...

JOB TITLE: OPERATIONS MANAGER About this Job Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced Operations Manager to work in Nairobi, Kenya. Key Duties and Responsibiliti...

A 43-room beautiful boutique hotel in a wonderful location that started operations in Milimani Area,Agha Khan road ,opposite Police line on 1st January 2018.It is under the umbrella of BEDROCK HOLDINGS LTD Summary We are seeking a dynamic leader to join our fast-paced hotel team as the Operations Manager. The Operations Manager will be responsible for overseeing the general hotel operations, qual...

Job PurposeThe purpose of this role of Operations Manager is to ensures smooth logistical operations, including transportation, inventory management, and staff safety, to support effective project implementation and organizational efficiency. The holder will oversee procurement, logistics, safely & security, and HR & administration ensuring adherence to policies and procedures while optimizing re...