online customer experience management

The Rainforest Alliance is a growing network of people who are inspired and committed to working together to achieve our mission of conserving biodiversity and ensuring sustainable livelihoods. Through creative, pragmatic collaboration, we aim to rebalance the planet by building strong forests and healthy communities around the world. We are seeking a skilled Instructional Designer to create enga...

The Rainforest Alliance is a growing network of people who are inspired and committed to working together to achieve our mission of conserving biodiversity and ensuring sustainable livelihoods. Through creative, pragmatic collaboration, we aim to rebalance the planet by building strong forests and healthy communities around the world. We are seeking a skilled Instructional Designer to create enga...

Job Summary:The Online Community Manager will serve as the primary point of contact for all inquiries generated through online social channels and will serve as a community manager across multiple business, ensuring consistent communication with all audiences. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationshi...

Our client is looking for a Commercial Director to drive the growth of the platform across both vendor and customer verticals. The ideal candidate will bring a wealth of experience in managing facets of online operations, business planning, and marketing strategies to drive growth. This role combines sales, marketing, technology, and management expertise to develop a plan that delivers a superior...

Job description Proactively lead client relationships by leveraging traffic and platform capabilities to drive the client s business and marketing objectives. Collaborate with Key Accounts brands and their partners to develop clear business objectives, high impact digital marketing programs and measurement of those programs. Manage projects across cross-functional teams and with the client to ens...

JOB PURPOSETo provide second level user support for the T24 core banking system at both Branch and Head Office levels, and ensure T24 availability and uptime. In addition, this role will monitor performance of T24 and escalate high impact issues to the supervisor. To develop new processes and modify existing T24 functions to meet business requirements. To develop applications that interface with ...

Our client is looking for an Operations Manager to oversee the company's eCommerce operations, ensuring a seamless and positive customer purchasing experience. That involves streamlining processes, optimizing order fulfillment, and enhancing the customer journey in the ever-evolving world of online retail.

Sales jobs in Kenya. Department: Sales & Marketing,Reports To: General Manager,Gross Salary: 80-100k plus commission, Our client is a Premier Boutique Hotel with an unrivalled location in the heart of Nairobi s upmarket. They are seeking to hire a dynamic and results-driven Business Development Executive to join our Sales & Marketing team. The ideal candidate will be responsible for identifying, ...

Develop Marketing Strategies: Collaborate with senior management and regional marketing teams to develop comprehensive marketing strategies aligned with business goals and objectives. This includes identifying target markets, defining positioning, and outlining tactics to reach and engage customers.Campaign Management: Plan, execute, and oversee marketing campaigns across various channels such as...

JOB PURPOSE STATEMENTThe Head of Product Design is responsible for leading and coordinating multiple design workstreams for user-facing products. They will use their expertise to guide designers and ensure their work aligns with the overall strategy. They will also serve as a partner in business and implementation decisions, advocating for the needs of users by applying your understanding of how ...

JUMIA is an e-commerce startup with an aim to mimic Amazon s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d Ivoire. Responsibilities Proactively lead client relationships by leveraging tr...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...

Customer service jobs in Nairobi. Purpose: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. Primary Responsibilities: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience fun...

Job Summary:The Online Client Relations Officer will serve as the primary point of contact for our clients/customers in the online space. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationships through various digital channels. The ideal candidate will have excellent communication skills, a strong customer servic...

PURPOSE:The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company's vision.PRIMARY RESPONSIBILITIES:Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets;Maintain oversight of the customer experience functions, ensuring adherence to signed S...

Kilimall.co.ke is Kenya s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa Responsibilities Engage customers, offer truck options, and aid in selection. Master truck details: features, specs, performance, and pricing. Handle sales process start to finish: contact, negotiation, paperwork. Drive leads via referrals, cold calls, n...

Duties and ResponsibilitiesTechnical support Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and document player disputes and ensure disputes are handled promptly, efficiently and fairly.Customer Service support To ensure the customer service team are aware of issue progress.Defect management understand when there are issues with the wallet or g...

Role PurposeTo support with regional marketing and communication teams with local marketing day-to-day management activities. The Part-Time marketing manager will be responsible for overseeing and implementing marketing strategies to drive business growth, increase brand awareness, and achieve marketing objectives. This role requires a blend of creativity, strategic thinking, leadership, and anal...

Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset. Position Overview: You will spearhead the comprehensive management of our event portfolio and provide key support on flight services, synergizing your expertise to deliver exceptional experiences to our customers. W...

The British Council is a British organisation specialising in international cultural and educational opportunities. Role Purpose To support with regional marketing and communication teams with local marketing day-to-day management activities. The Part-Time marketing manager will be responsible for overseeing and implementing marketing strategies to drive business growth, increase brand awareness,...

Position Overview:You will spearhead the comprehensive management of our event portfolio and provide key support on flight services, synergizing your expertise to deliver exceptional experiences to our customers. With a keen eye for detail, exceptional organizational skills, and a flair for innovation and creativity, you'll ensure that each event and flight booking exceeds expectations. Your role...

SportPesa, is a Kenya-based sports betting website owned and operated by Pevans East Africa Limited. The website is licensed by the BCLB (Betting Control and Licensing Board of Kenya) under the Betting, Lotteries and Gaming Act. Duties and Responsibilities Technical support Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and document player disp...

JOB SUMMARY: Responsible for managing digital projects and initiatives of digital channels Mobile Banking, Online Banking, Digital Acquisition, Mobile Agency banking and related technologies and ensure provision of optimum functioning and availability of services to meeting customer needs. KEY RESPONSIBILITIES: To ensure full availability (24/7) of the Digital channels in line with the IT policy,...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSE To provide seco...