online customer experience management

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Kenya and will report to the Customer Ser...

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.The successful candidate will be based inNairobi, Kenyaand will report to the Customer Servic...

Tetra Pak†is one of three companies in the Tetra Laval Group a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland.†Together with our customers we make food safe and available, everywhere Summary Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order ...

Customer service representative job. Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Keny...

Customer service jobs. Social Discovery Group is the world s largest group of social discovery companies which unites more than 50 brands. For more than 20 years, we have been creating premium international dating services and social discovery apps with a focus on video streaming, AI technologies, entertainment, and game mechanics. Our product portfolio includes Dating.com, Cupid Media, Dil Mil, ...

PURPOSE: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. PRIMARY RESPONSIBILITIES: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience functions, ensuring adherence to sign...

Job Summary:The Online Community Manager will serve as the primary point of contact for all inquiries generated through online social channels and will serve as a community manager across multiple business, ensuring consistent communication with all audiences. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationshi...

Our client is looking for a Commercial Director to drive the growth of the platform across both vendor and customer verticals. The ideal candidate will bring a wealth of experience in managing facets of online operations, business planning, and marketing strategies to drive growth. This role combines sales, marketing, technology, and management expertise to develop a plan that delivers a superior...

Our client is looking for an Operations Manager to oversee the company's eCommerce operations, ensuring a seamless and positive customer purchasing experience. That involves streamlining processes, optimizing order fulfillment, and enhancing the customer journey in the ever-evolving world of online retail.

Our client, Netsheria International LLP is an online legal resource portal that provide timely and cost-effective access to legal documents, trainings and advisory services to startups, techpreneurs and innovators. Netsheria is seeking to fill the following position: BUSINESS DEVELOPMENT & MARKETING OFFICER Qualifications, Experience, and knowledge: Bachelor s Degree in Sales and Marketing or a r...

Duties and ResponsibilitiesTechnical support Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and document player disputes and ensure disputes are handled promptly, efficiently and fairly.Customer Service support To ensure the customer service team are aware of issue progress.Defect management understand when there are issues with the wallet or g...

SportPesa, is a Kenya-based sports betting website owned and operated by Pevans East Africa Limited. The website is licensed by the BCLB (Betting Control and Licensing Board of Kenya) under the Betting, Lotteries and Gaming Act. Duties and Responsibilities Technical support Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and document player disp...

Company: Sportpesa Job Title: Assistant Casino Manager Industry: Betting Location: Nairobi Department / Division: Operations Reporting To: Head of Operations Gross Salary: Competitive Sportpesa is looking to hire an Assistant Casino Manager Duties and Responsibilities Technical support - Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and docume...

Customer service jobs in Nairobi. Purpose: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. Primary Responsibilities: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience fun...

PURPOSE:The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company's vision.PRIMARY RESPONSIBILITIES:Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets;Maintain oversight of the customer experience functions, ensuring adherence to signed S...

Job Summary:The Online Client Relations Officer will serve as the primary point of contact for our clients/customers in the online space. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationships through various digital channels. The ideal candidate will have excellent communication skills, a strong customer servic...

Kilimall.co.ke is Kenya s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa Responsibilities Engage customers, offer truck options, and aid in selection. Master truck details: features, specs, performance, and pricing. Handle sales process start to finish: contact, negotiation, paperwork. Drive leads via referrals, cold calls, n...

The British Council is a British organisation specialising in international cultural and educational opportunities.Role Purpose To support with regional marketing and communication teams with local marketing day-to-day management activities. The Part-Time marketing manager will be responsible for overseeing and implementing marketing strategies to drive business growth, increase brand awareness, ...

Job Summary:The Digital Sales Executives are responsible for driving digital sales and revenue generation within the respective sectors. This role involves leveraging digital channels and technologies to identify, engage, and convert prospects into customers. The Digital Sales Executive plays a critical role in developing and executing digital sales strategies, managing digital marketing campaign...

The job holder will be responsible for the overall management of the Corporation s Strategy,Business Development, and reports to the Managing Director. She/He will be charged with the following responsibilities: - Responsibilities Driving organizational vision and operational strategy; Develop short-term and long-term growth strategies and plans; Translate strategy into actionable goals for perfo...

Marketing Manager - Specialist Consultant - EthiopiaRole Purpose To support with regional marketing and communication teams with local marketing day-to-day management activities. The Part-Time marketing manager will be responsible for overseeing and implementing marketing strategies to drive business growth, increase brand awareness, and achieve marketing objectives. This role requires a blend of...

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; ...

We are searching for a talented Digital Marketing Specialist to join our team and help us in our overall digital marketing efforts. You ought to possess the skills necessary to understand consumer behavior patterns and generate innovative ideas. Additionally, you should have a comprehensive understanding of specialized digital marketing concepts, principles, and strategies. Ultimately, you should...

Kilimall.co.ke is Kenya s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. Responsibilities Engage customers, offer truck options, and aid in selection. Master truck details: features, specs, performance, and pricing. Handle sales process start to finish: contact, negotiation, paperwork. Drive leads via referrals, cold calls, ...