About the Job:Reporting to the VP-Global Service delivery, you will be responsible for the daily oversight of all projects and their implementation and execution. Additionally, you will be responsible for balancing service delivery requirements and capacity across multiple countries. As the Director, Service Delivery, you will lead in building new capabilities and developing growth plans. You wil...
KONE East Africa is focused on growing business presence in the region as success here will play an integral part in the overall success of KONE.KONE East Africa is looking for an energetic and enthusiastic Service Support Administrator to be based in Nairobi, Kenya. The Service Support Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the servi...
Customer Inquiry Handling: Respond to customer inquiries promptly, providing accurate information and solutions to issues and questions.Complaint Resolution: Efficiently resolve customer complaints with a focus on customer satisfaction, documenting issues and resolutions as required.Service Excellence: Maintain a high standard of customer service, ensuring each customer receives attentive and cou...
H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.PRIMARY DUTIES For t...
External stakeholdersAct as main link between the company and the customers.Ensure an effective communication and mutual understanding.Focus on understanding our customer s needs and regularly updating customers where there is a need.Communicating any pricing updates with customers on time and ensuring the update is reflected on JDE for all customers.Manage customer escalation and claims issues e...
Requirements for AppointmentFor appointment to this grade, a candidate must have: -Cumulative service period of fifteen (15) years, in the field of Human Resource Management and Development three (3) of which must have been in the grade of Assistant Director, Human Resource Management and Development, Job Grade PSC 5 or in a comparable and relevant position in the wider Public Service;Bachelors D...
JOB DESCRIPTION Position: Customer Service Supervisor Reporting to: Head of Customer Service Location: Nairobi Role type: Full-Time About SunCulture: Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily ...
Purpose: To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries. Primary Responsibilities: Check compliance of agents with IRA regulations; Confirm compliance of the necessary regulatory business licenses; Provide input for the branch reports; Coordinate...
Requirements: Excellent communication and interpersonal skills. Strong problem-solving and troubleshooting abilities. Patience and a customer-centric attitude. Ability to work in a fast-paced environment. Basic knowledge of internet technologies is a plus. Prior customer service experience is preferred. Responsibilities: Respond to customer inquiries and resolve technical issues via phone, email,...
Develop and implement effective customer service processes that ensure customer satisfaction and Retention
The BBC World Service is the world s largest international broadcaster, broadcasting radio and television news, speech and discussions in 29 languages to many parts of the world on analogue and digital shortwave platforms, Internet streaming, podcasting, satellite, FM and MW relays Main Responsibilities You will be responsible for the operational delivery of the support infrastructure and large-s...
Purpose The role holder ensures customer service delivery levels are as per the Bank s prescribed standard, customer satisfaction and retention Primary Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications. Preparing au...
Mission Statement for the Role To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis. Key Competencies Clear, empathetic w...
The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution had Regional PSC s but abolished in 19...
The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution had Regional PSC s but abolished in 19...
Position: Customer Service Representative Reporting to: Call Center Team Lead Location: Nairobi, Kenya Tenure: Fixed - Term About SunCulture Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life changing technology that solves the biggest daily challenge...
Job description To be the focal point for sales support for Local (Import) and Export customers. Pro-actively supporting the Fosroc sales team in achieving their targets. To continuously seek to improve and enhance the Fosroc offer including challenging costs.Responsibilities Handle inbound and outbound sales calls, relating to price, availability, delivery and minor technical enquiries when requ...