job objectives for call center

Role PurposeThe job holder will be responsible for monitoring, managing, coaching, and ensuring accountability for each team members daily objectives. The role is to provide support and guidance as an accountability partner and coach to help your team excel in a dynamic and goal-oriented environment. Your leadership will be essential in achieving and surpassing sales targets.Main Responsibilities...

Role PurposeThe job holder will be responsible for monitoring, managing, coaching, and ensuring accountability for each team members daily objectives. The role is to provide support and guidance as an accountability partner and coach to help your team excel in a dynamic and goal-oriented environment. Your leadership will be essential in achieving and surpassing sales targets.Main Responsibilities...

Role PurposeThe job holder will be responsible for converting online leads into sales by calling the customer leads collected through alternative channels and convincing them to purchase retail life solutions, meeting set revenue budgets, and promoting Jubilee retail life and pension products or services. Additionally, the role holder will be responsible for growth of the digital sales portfolio,...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Role Purpose The job holder will be responsible for monitoring, managing, coaching, ...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Role Purpose The job holder will be responsible for converting online leads into sal...

DescriptionThe Retail head will be responsible of managing the operation of the branch network, while enhancing its performance to meet firm's objectives. Primary objective of the job function will be to ensure a set retail standard met with a strong focus to enhance customer experience to a consistent standard.Roles and ResponsibilitiesDay to day management of the of branch network with a branch...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the Role Reporting to the Regional Sales Manager with a dotted reporting l...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the Role Reporting to the Regional Sales Manager with a dotted reporting l...

Aminika Manpower Limited is a competency-based strategic HR-consultancy. Aminika Manpower Limited (AML) is a knowledge-driven organization committed to achieving excellence in Human Capital & Business Coaching in both virtual and real circumstances. Salary Range : KSh 400,000 KSh 500,000/month Summary The Retail head will be responsible of managing the operation of the branch network, while enhan...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coa...

If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...

Scope of Work The call centre partner is expected to provide outbound call centre services oversee inbound client support on Phone with other possible channels being WhatsApp, SMS, Facebook and Instagram for a period of 1 year. The required partner shall render call centre services that meet global standards which should include but not be limited to workspace for call center agents, with worksta...

About The Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

The Role: The Associate Director, Global Media Relations will report directly to the Director, Global Media Relations and will lead the Center's Global press outreach. She/he/they will oversee the creation and implementation of press strategy for the Center's global work, and ensure the continued presence of the Center in high-profile media, influencing public discourse on reproductive health and...

Job Summary To maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coaching and developing staff within Hub and Spoke, The process requires careful daily coordination, cash planning, forecasting and management and would need to use a nodal optimization tool to ensure most effective cash management. Ensure t...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Purpose/Mission The Customer Experience Department leads Support excellence through a smart customer journey and insightful & responsive analysis. The department creates & manages against a strategy and plan that speaks to the wider Group and Country strategic objecti...

Job Description Reporting to the Head of Technology Infrastructure, the candidate will be responsible for LAN and WAN Management, Capacity planning and maintenance, Securing Network Operations, Set up and operation of adequate Network Monitoring and Reporting Capabilities. The candidate will also support the IP Telephony and Contact Center environment as well as perimeter, data center network sec...

The position The Doctor will be in charge of providing clinical and management leadership in the Health and Wellness Center as well as provide health services primarily to students but also extended to staff to facilitate their optimal physical, mental, emotional, and social growth and development. DUTIES AND RESPONSIBILITY: Mobilize necessary resources needed for efficient delivery of the Health...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Oversee day-to-day operations of the Asante Rewards Customer Care Center ensuring that it runs smoothly, efficiently, and effective...

About As a Quality Analyst Supervisor, you will be responsible and accountable for meeting overall quality SLAs across multiple sets of workflows with varying levels of complexity. This will include developing and implementing processes to ensure appropriate quality management controls are in place and are being adhered to. You will also be responsible for daily supervision, coaching, mentoring, ...

Sama formerly known as Samasource is a training-data company, focusing on annotating data for artificial intelligence algorithms. The company offers image, video and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, augmented reality, virtual reality, biotechnology, agriculture, manufacturing, and e-commerce. Sama s mission is to...

Our Mission The Center for Reproductive Rights uses the power of law to advance reproductive rights as fundamental human rights around the world. Our Vision We envision a world where every person participates with dignity as an equal member of society, regardless of gender The Role: The Associate Director, Global Media Relations will report directly to the Director, Global Media Relations and wil...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Oversee day-to-day operations of the Asante Rewards Customer Care Center ensuring that it runs smoothly, efficiently, and effective...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coa...