Job objectives for call center

Roles and Responsibilities 1. Planning and implementing call center strategies and operations; improving systems and processes; managing staff. 2. Organizing staffing, including shift patterns and the...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya,...

**call centre agent responsibilities:** answer incoming calls from clients identify and escalate issues to supervisors provide product and service information to customers research required...

We are seeking to recruit a team of hard working, ambitious and self-driven individuals to join our team. Their responsibility will be to respond to incoming calls from the customers to take their...

The United nations office at Nairobi (unon) is the UN headquarters in Africa and the representative office of the secretary-general. We support programme implementation of the UN environment programme...

Kenya red cross is one of the many international red cross and red crescent movement societies around the world. The Kenya organisation was established in 1965, the Kenya red cross supports and runs a...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa...

Job Description Head of call centre / supervisor (people management experience is a must) Job vacancy Kenya 2019 Career Employment Head of call centre / supervisor Nairobi Kenya Feb 2019 Job Summary...

CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and...

Job description call centre managers jobs in Nairobi Kenya 2019 career recruitment call centre managers Nairobi Kenya may 2019 our client an outstanding contact center and business process outsourcing...

Equity bank limited (the bank ) is incorporated, registered under the Kenyan companies act cap 486 and domiciled in Kenya. The address of the bank s registered office is 9th floor, equity centre, p.O....

Job Description Contact Center Training Manager Job in Nairobi kenya 2019 Career Recruitment Contact Center Training Manager Jobs vacancy in Kenya 2019 Our client an outstanding contact center and...

International organization for migration (IOM) call for applications I. Position information position title: database consultant position grade: consultant (G5 equivalent) duty station: regional...

Wananchi group (K) Ltd job title: manager, contact centres department: customer experience location: Nairobi position reporting to: director, customer experience manages others: yes positions managed:...

Job Description Risk Management: understanding all risks from the economic to the political that could affect our global business, and offering guidance to all parts of the bank Job Purpose To support...

Vacant position: training lead position summary: C all center training team leads are responsible for ensuring that call center agents provide the kind of service that builds high levels of customer...

Our client an outstanding contact center and business process outsourcing (BPO) company seeks to hire determined call center managers . S/he will tasked with the daily running and management of the...

Our client an outstanding contact center and business process outsourcing (BPO) company is looking to hire an experienced candidate training manager . With a focus on quality, the manager is...

Job description wananchi group contact centres manager job in Nairobi 2019 wananchi group (K) Ltd job title: manager, contact centres department: customer experience location: Nairobi position...

International organization for migration (IOM) position title: national radiology officer VN no: iomkco/VN/016/2019 duty station: Nairobi, Kenya classification: national officer category, grade Nob...