horizon contact center jobs

The Role: The Manager, Talent Acquisition will support talent acquisition processes, specifically for the Africa Region and will report directly to the Senior Human Resources Manager, Africa. This role is an integral partner in recruiting, managing talent/learning and development portfolios, building candidate relationships, and frequently providing candidates with their first impression of the C...

The International Potato Center, known by its Spanish acronym CIP, was founded in 1971 as a root and tuber research-for-development institution delivering sustainable solutions to the pressing world problems of hunger, poverty, and the degradation of natural resources. The position: The selected candidate will develop and lead CIP s Africa regional strategy in support of CIP2030 strategic goals a...

Exceptional service is the core of our business, and highly committed Customer ServiceExecutives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer's problem quickly, and be able toidentify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be ve...

Our Mission The Center for Reproductive Rights uses the power of law to advance reproductive rights as fundamental human rights around the world. Our Vision We envision a world where every person participates with dignity as an equal member of society, regardless of gender. The Role: Under the supervision of the Senior Regional Director, Africa, the Director Program Operations, Africa will provid...

What you'll do Lead a team of behavioral researchers (quantitative and qualitative) to design and execute behavioral science projects across the Global South. This includes research design, field work, and data analysis techniques, and optimization. In short do awesome behavioral science. Work with your team to develop and deliver internal training, workshops, and resources to enhance the skills ...

Our Mission The Center for Reproductive Rights uses the power of law to advance reproductive rights as fundamental human rights around the world. Our Vision We envision a world where every person participates with dignity as an equal member of society, regardless of gender The Role: The Associate Director, Global Media Relations will report directly to the Director, Global Media Relations and wil...

The Busara Center for Behavioral Economics is an advisory and research organization focused on evaluation and implementation of behavioral interventions in understudied countries and populations. Busara s mission is to work with researchers and organizations to advance and apply behavioral science in pursuit of poverty alleviation. This involves the application of research and rigorous methods to...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we ve sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as the bes...

We at Digital Point and Marketing Agency, are looking to employ the most knowledgeable professionals to interact with our valued clients, who are looking to have their questions and concerns answered swiftly. We're looking for a highly skilled call center representative to join Digital Point and Marketing Agency team, managing a large volume of inbound and outbound calls. The ideal candidate will...

Responsible To:Call Center Supervisor OVERALL JOB PURPOSE Main duties and responsibilities Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with caller...

The Role:The Manager, Global Institutional Funding will manage donor outputs for all grants in their portfolio across the grant life cycle, including pre-bid capture, proposal coordination and submission, donor reporting and other award activities, and knowledge management. The Manager, Global Institutional Funding reports to the Senior Manager of Institutional Partnerships and supports the Senio...

Experience working in a call center or customer-support role

What you'll do We're looking to add a Call Centre Manager who will oversee the operations of our call center and Manage the customer service personnel. The candidate should have an understanding of the daily operations of a call center. You will be required to guide the staff on how to handle issues raised by customers in a timely and efficient manner. Be able to plan and strategize on how the de...

M-Paya is a technology platform offering mobile and electronic payments processing. Established in 2007, Our business is to provide financial technology products and services What you ll do We re looking to add a Call Centre Manager who will oversee the operations of our call center and Manage the customer service personnel. The candidate should have an understanding of the daily operations of a ...

Gilani s Distributors is a dominance in the distribution sector and is well known and respected. This is evidenced by the increased presence of our trucks ferrying goods on roads throughout the Rift Valley, Central, Nairobi, Nyanza, Mombasa Coastal region and the Western corridor of Kenya. About the Job As the Manager-Command Centre, you will be responsible for overseeing and managing the various...

The Role: The Associate Director, Global Media Relations will report directly to the Director, Global Media Relations and will lead the Center's Global press outreach. She/he/they will oversee the creation and implementation of press strategy for the Center's global work, and ensure the continued presence of the Center in high-profile media, influencing public discourse on reproductive health and...

The Role: Reporting to the Associate Director, Global Operations, Africa the incumbent will be responsible for the day-to-day accounting and financial service support for the Nairobi Office and Africa Region Operations. The incumbent will primarily work within the Nairobi office operations team and will be expected to collaborate with the finance team in the US. This role will be based in the Nai...

Position Description mPharma is looking for a Call Centre Representative with a background in healthcare management and Pharmaceuticals. As a Call Center Representative, you will be the face of our B2C business (online and offline retail) and will be responsible for helping customers understand and use our services and provide applicable education on available pharmaceutical products to patients....

Relationship Officer Contact Center at Equity Bank Kenya

mPharma s mission is to increase patient access to high quality medications. Through our drug benefits service, we offer a number of solutions to health insurance companies and pharmaceutical companies to make it easier for patients to afford their medications. Summary mPharma is looking for a Call Centre Representative with a background in healthcare management and Pharmaceuticals. As a Call Cen...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

ICRH Kenya is an independent organization established in the year 2000. We deal with many aspects under the wide umbrella of Reproductive Health : Mother and Child Health, Sexual and Gender-based Violence, Sexually Transmitted Infections, HIV and AIDS prevention, treatment and care, Adolescent Health, improving Services in resource-poor settings that serve also the vulnerable populations. The Rol...

Effectively manage and oversee two key programs: one focusing on Maternal and Child Health and the other on Peace-building.Develop, implement, and evaluate program strategies to ensure alignment with the organization's mission and objectives.Monitor program budgets, timelines, and resources to ensure efficient and effective programs and project delivery.Oversee all financial procedures and system...

About the Position The Operations Manager is responsible for the management of CIVIC's program level finances, budgeting and budget analysis, and with oversight from the Country Director leadership within the program team for other aspects of CIVIC's local operations, such as: Human Resources, Procurement, and mentorship for other staff with Operations responsibilities. This position requires ind...