horizon contact center jobs

Key Responsibilities Work with the leadership team to develop and implement strategic plans for the centre. Monitor and analyze key performance indicators (KPIs) and all operational performance reports to identify opportunities for improvement. Build and develop workforce management processes, and collaboration to deliver desired workforce results and align workforce capacity and capability with ...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Key Responsibilities Work with the leadership tea...

Assistant Manager, Customer Experience Contact Center at ICEA Lion Group

This post reports to the Contact Centre Coordinator. The purpose of the post is to provide overall coordination of the interface between Marie Stopes Kenya and her clients and stakeholders through various communication channels for information dissemination, providing professional counselling services, feedback and directing business through client bookings across all channels.Qualifications Dipl...

Job Description About the role This role is the direct contact between Turaco and its customers. The Contact Center associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The Contact Center associate will also upsell and cross-sell other products that are useful to the customer. Roles and responsibilities Telesales Engage at l...

About the roleThis role is the direct contact between Turaco and its customers. The Contact Center associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The Contact Center associate will also upsell and cross-sell other products that are useful to the customer.Roles and responsibilitiesTelesalesEngage at least 100 customers d...

Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage. Drive progress towards the goal to reduce operational costs and increase the total...

Our Mission The Center for Reproductive Rights uses the power of law to advance reproductive rights as fundamental human rights around the world. Our Vision We envision a world where every person participates with dignity as an equal member of society, regardless of gender. The Role: This is a new role within the Center s Program Division, this role will provide leadership and managerial and tech...

The Center for Reproductive Rights uses the power of law to advance reproductive rights as fundamental human rights around the world. Our Vision We envision a world where every person participates with dignity as an equal member of society, regardless of gender. About Job The Project Director will guide an assigned project team to ensure strategies and activities are responsive to the stated prio...

The Busara Center for Behavioral Economics is an advisory and research organization focused on evaluation and implementation of behavioral interventions in understudied countries and populations. Busara s mission is to work with researchers and organizations to advance and apply behavioral science in pursuit of poverty alleviation What you ll do Lead a team of behavioral researchers (quantitative...

One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. About the Role Our Contact Center of 100 staff is based in Kakamega; this position is hybrid, but due to the nature of the work, it calls for being predominantly on site. Reporting to the Contact Center Lead, you will...

One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. About The Role Our Contact Center of 100 staff is based in Kakamega; this position is hybrid, but due to the nature of the work, it calls for being predominantly on site. Reporting to the Contact Center Lead, you will...

Our Mission The Center for Reproductive Rights uses the power of law to advance reproductive rights as fundamental human rights around the world. Our Vision We envision a world where every person participates with dignity as an equal member of society, regardless of gender. The Role: The Compliance Manager is an integral member of the Center s recently expanded Office of the General Counsel (OGC)...

The Center for Reproductive Rights uses the power of law to advance reproductive rights as fundamental human rights around the world. Our Vision We envision a world where every person participates with dignity as an equal member of society, regardless of gender. The Role: The Compliance Manager is an integral member of the Center s recently expanded Office of the General Counsel (OGC). Reporting ...

ICRH Kenya is an independent organization established in the year 2000. We deal with many aspects under the wide umbrella of Reproductive Health : Mother and Child Health, Sexual and Gender-based Violence, Sexually Transmitted Infections, HIV and AIDS prevention, treatment and care, Adolescent Health, improving Services in resource-poor settings that serve also the vulnerable populations. The Rol...

ICRH Kenya is an independent organization established in the year 2000. We deal with many aspects under the wide umbrella of Reproductive Health : Mother and Child Health, Sexual and Gender-based Violence, Sexually Transmitted Infections, HIV and AIDS prevention, treatment and care, Adolescent Health, improving Services in resource-poor settings that serve also the vulnerable populations. The Rol...

The Project Director will guide an assigned project team to ensure strategies and activities are responsive to the stated priorities of the Center's grant agreement with GAC, as well as in line with the Center's Africa, LAC, and GA departmental strategies. The Project Director will play a significant technical role in developing, monitoring, and overseeing the project, including ensuring synergie...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our qual...

Exceptional service is the core of our business, and highly committed Customer ServiceExecutives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer's problem quickly, and be able toidentify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be ve...

The Role: This is a new role within the Center's Program Division, this role will provide leadership and managerial and technical direction for a new multi-million-dollar restricted grant funded by Global Affairs Canada. The role will also provide leadership in identifying lessons from this grant to inform further institutional grants management system and process improvements. The grant aims to ...

The Role: The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. What you would be expected to do Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction i...

Our Mission The Center for Reproductive Rights uses the power of law to advance reproductive rights as fundamental human rights around the world. Our Vision We envision a world where every person participates with dignity as an equal member of society, regardless of gender The Role: The Manager, Talent Acquisition will support talent acquisition processes, specifically for the Africa Region and w...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we ve sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as the bes...

The Role: The Manager, Talent Acquisition will support talent acquisition processes, specifically for the Africa Region and will report directly to the Senior Human Resources Manager, Africa. This role is an integral partner in recruiting, managing talent/learning and development portfolios, building candidate relationships, and frequently providing candidates with their first impression of the C...