head of customer support

Relationship Management and Cross-Selling: Time split 85 the first point of contact for customers in the portfolioDrive any required communication to customers in the portfolioProactively target and recruit clients, through referrals from existing customer portfoliosProactively engage customers in existing portfolios to onboard close family members as part of the family banking strategyEnsure new...

Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and Country strategic objectives. Lead market research, customer & team insights, practices of competitors, analysis of performance by b...

Experience:Proven experience of at least 5-12 years' experience in technology sales, minimum 3-5 years' experience working in cloud solutions in sales and business development. Proven track record of achieving targets in a Cloud/SaaS/Software organization. Strong knowledge of enterprise and public cloud solutions - preferably AWSSignificant experience of working with the executive level decision-...

Job SummaryResponsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial re...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and C...

ResponsibilitiesReporting to the Head of Operations, the Associate IT & Digitization drives the use of technology at the Institute, develops and maintains IT standards and policies, and provides technology support and solutions to meet the needs of the organization. The Associate will manage the overall technology infrastructure for all campuses including planning, implementation and management o...

Prior to establishment of Salaries and Remuneration Commission (SRC), remuneration and benefits payable to public officers were set through ad hoc Committees. Owing to the limited mandate of the foregoing Commissions and Committees, they only addressed remuneration and benefits in selected sectors and subsectors of the Public Service. Job Purpose This position is responsible for execution of the ...

Company: Sportpesa Job Title: Assistant Casino Manager Industry: Betting Location: Nairobi Department / Division: Operations Reporting To: Head of Operations Gross Salary: Competitive Sportpesa is looking to hire an Assistant Casino Manager Duties and Responsibilities Technical support - Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and docume...

Job DescriptionJob Purpose Develop and implement the strategy of Investment Banking in Kenya and coordinate the origination and execution of investment banking transactions in a timely and professional manner.Be part of an integrated team to ensure that the necessary processes, tools and systems are in place to facilitate the roll out and implementation of the CIB Kenya Strategy and East Africa S...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning servi...

Mission Statement for the Role:To develop, engage with, and maintain all aspects of the communities we serve, from developing relationships in each location to maximizing sales opportunities, minimizing network infrastructure costs, and creating Impact in all areas we serve.Overall Responsibility:This position is responsible for implementing market expansion strategies as well as building and sus...

Prior to establishment of Salaries and Remuneration Commission (SRC), remuneration and benefits payable to public officers were set through ad hoc Committees. Owing to the limited mandate of the foregoing Commissions and Committees, they only addressed remuneration and benefits in selected sectors and subsectors of the Public Service. The absence of a holistic approach led to substantial differen...

Admin jobs. Department/Division: Operations,Reporting To: Head of Operations, Sportpesa is looking to hire an Assistant Casino Manager Duties and Responsibilities Technical support Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and document player disputes and ensure disputes are handled promptly, efficiently and fairly. Customer Service suppor...

Mission Statement for the Role: To develop, engage with, and maintain all aspects of the communities we serve, from developing relationships in each location to maximizing sales opportunities, minimizing network infrastructure costs, and creating Impact in all areas we serve. Overall Responsibility: This position is responsible for implementing market expansion strategies as well as building and ...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a leading flower exporter in Naivasha is seeking to hire ato support the sales team in various administrative tasks and customer service activities. This role invo...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a luxury and bespoke Safari company, is looking for an experienced The successful candidate's main responsibility will be to service existing accounts and establis...

Job SummaryTo effectively support the in developing strategies throughout the credit cycle including prospect targeting and acquisition, exposure management, customer marketing, collections, and recovery. This also includes ensuring successful score card deployment, implementation, and performance tracking, building, and tracking test cases, Sampling responsibility to ensure credit quality is mai...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Salary Range : KSh 100,000 KSh 150,000/month Duties and Responsibilities Documentation and review of all existing processes and procedures, both manual and automa...

He/She will be tasked with maximizing the company revenue generation and optimizing resource allocation (marketing and trade-marketing investments, SG&A).You will provide the Africa Head Office with support functions by having a deep understanding of the market forces and business performance and supporting the strategic decision-making process.Along with the local Operations Business Partner and...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...

GENERAL JOB DESCRIPTION:This positions' key responsibilities are:Lead the development and execution of strategic plans for impact and corporate affairs initiatives, ensuring alignment with organizational goals and priorities.Build and manage relationships with key stakeholders, including grant donors and related partners, government agencies and community organizations, to support program objecti...

GENERAL JOB DESCRIPTION:This positions' key responsibilities are:Assess potential risks and liabilities faced by the company and identify appropriate insurance coverage to effectively mitigate these risks. Ensure zero exposure to loss.Ensures that the Company's insurance coverage complies with applicable regulations and the strategic direction of the Company. Zero litigations.Conduct thorough mar...

TUME Middle Africa Consulting is a business advisory service offering support to Companies and business professionals who want to build their brands and markets in Africa. TUME works with selected independent professional partners to merge global expertise with local knowledge and deliver outstanding, actionable solutions. Engaging TUME will strengthen your professional capability significantly a...

Job Description He/She will be tasked with maximizing the company revenue generation and optimizing resource allocation (marketing and trade-marketing investments, SG&A). You will provide the Africa Head Office with support functions by having a deep understanding of the market forces and business performance and supporting the strategic decision-making process. Along with the local Operations Bu...