Field service work

Duties & Responsibilities Act as a single point of contact for phone calls and emails from users. The assistant listens, logs, and responds to customer inquiries, requests, and complaints. Recognize, document, and inform the supervisor regarding trends in external customer calls. Anticipate potential needs or problems of customers. Follow through on commitments made to customers. Make recommendat...

Engineering jobs in Nairobi. Reporting to the Head of Quality Engineering, the position holder will oversee and perform Automated testing on all applications from the earliest opportunity and with precision before any application is deployed to production. Communicating all test issues effectively to the QA manager. Managing the daily workload of a Tester and giving direction on projects. Partici...

Key Roles and Responsibilities:-Installation Quality Assurance: Verify that PAYGO solar pumping systems are installed correctly and efficiently, troubleshooting any technical issues that arise.Training Delivery: Provide comprehensive training to customers and installation service providers, ensuring they understand the system's operation, maintenance, and how to maximize benefits.Data-Driven Insi...

Brief Description S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Detailed Description Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote trouble shooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issu...

Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world Summary The Deputy Regional Representative, Operations will oversee and monitor the transition of CWS Africa centralized operations functions currently held by the CWS Nairo...

Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. Purpose This position is responsible for oversight of the Program Integrity Unit in Nairobi, Kenya and ensuring all United States Refugee Admissions Program (USRAP) process...

NGO job opportunities in Kenya. Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict.The purpose of the CCS Grants Coordinator position is to provide essential oversight and coordination of all reporting, proposal development, and communication tasks for the CCS. S/he will co...

Job FunctionReporting to the Secondary Education Coordinator, the school Counsellor will provide technical oversight, planning, coordination, and implementation of comprehensive Psychosocial Support (PSS) for learners, teachers, and other educational personnel in secondary schools in the camp. The school counsellor will provide students with guidance and support in dealing with an array of issues...

Job Purpose This position is responsible for ensuring prudent and optimum utilization of OCOB s funds and preparing financial reports. The position is also responsible for coordinating delivery of quality services in Finance & Accounting, Human Resources & Administration, Information, Communication Technology (ICT) and Public Relations and Communication for the office. Key Responsibilities/ Dutie...

Jesuit Refugee Service (JRS) is an international Catholic organisation with a mission to accompany, serve and advocate on behalf of refugees and other forcibly displaced persons. JRS undertakes services at national and regional levels with the support of an international office in Rome Summary Reporting to the Secondary Education Coordinator, the school Counsellor will provide technical oversight...

Duties & ResponsibilitiesAct as a single point of contact for phone calls and emails from users. The assistant listens, logs, and responds to customer inquiries, requests, and complaints.Recognize, document, and inform the supervisor regarding trends in external customer calls.Anticipate potential needs or problems of customers.Follow through on commitments made to customers.Make recommendations ...

1st Level 24/7 field support, escalation / on-callProactive monitoring of equipment & facilitiesNetwork installation, testing & commissioning, bringing into service, integrationCross connects & jumpingMaintain records, inventory and sparesReceive equipment, bench test, storage and RMA return handlingIncident and problem resolution as directed by NOC / TACProvide Service Desk / NOC / NMC cover dur...

Gross Salary: Kshs 100k 150k, Our client is seeking to hire a Program Manager who will be responsible for the delivery of company projects from end to end. Day-to-day tasks will include project planning, project management, coordinating training events, communication, content management, team support, reporting, and stakeholder and community management. Responsibilities: Program Management Managi...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Respons...

Job Purpose: This position is responsible for providing legal advice on litigation, dispute resolution, legal compliance, enforcement, and advisory services. Key Responsibilities/ Duties / Tasks: Managerial / Supervisory Responsibilities Facilitating interpretation, evaluation, and reviewing compliance of enabling legal instruments for requisitions for withdrawal of funds; Analyzing and reviewing...

Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of go...

Hardware Maintenance:Install, configure, and upgrade desktops, laptops, printers, and other hardware devices.Diagnose hardware problems and coordinate repairs or replacements as necessary.Maintain an inventory of IT equipment and track hardware assets.Coordinate with hardware vendors or suppliers, ensuring cost optimization along with efficiency of the hardware.Software Support:Ensure all softwar...

Job Purpose/Summary: Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpd...

NGO job opportunities in Kenya. About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact. The Program / Department / Team Mercy Corps Sudan c...

Job Description The role holder will be tasked to ensure accurate and timely processing of employees payroll (Local & expatriate payrolls) , payroll reconciliations , ensure compliance with relevant laws and regulations, people risk management , payroll reporting and maintaining payroll records. Minimum Qualifications Type of Qualification: First Degree Field of Study: Commerce, Finance, Human Re...

Andersen in Kenya is a member of Andersen Global, an international association of member firms with more than 3,500 professionals worldwide, nearly 500 global partners and a presence in over 111 locations through its member firms and collaborating firms. The professionals of Andersen Global all over offices in the world share a common background and a vision. We value open communication, informat...

Purpose: To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries. Primary Responsibilities: Check compliance of agents with IRA regulations; Confirm compliance of the necessary regulatory business licenses; Provide input for the branch reports; Coordinate...

Job Description Brief Description The candidate will be responsible for overseeing all aspects of operations, from planning and execution to client engagement and team management. This role requires a blend of technical expertise, leadership skills, business acumen, and a deep understanding of regulatory requirements in the UAS industry. The ideal candidate must ensure a high performing team of U...

Job Purpose/Summary:Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpde...