customer services advisor jobs

Job PurposeIt's the right moment and the right place for us to make an impact, as logistics and movement across Kenya, the region, continent, and globe is at a record high. And guess what? You can help us fulfil our mission What you'll be doingWork with assigned Account Executive and Account Manager to onboard new Amitruck customers and provide internal and external stakeholders with the proper g...

Position Overview:We are seeking proactive and customer-focused Freelance Support Team Members to join our Sales Team at Nathan Digital Kenya. As a Support Team Member, you will play a crucial role in ensuring our clients receive exceptional service and support throughout their journey with us. This is a remote position with flexible hours, ideal for individuals who are passionate about customer ...

A. ResponsibilitiesThe advisor is responsible forBusiness development support for growth-oriented SMEs with innovativebusiness models contributing to climate change adaptation. Awarenessraising and network building among impact investors for investmentopportunities in the field of adaptation to climate change, including in the water,energy and agriculture sectors.Steeringof multi-stakeholder proc...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently has a branch network of 41 branches countrywide ...

Position Overview:Nathan Digital is seeking talented individuals with previous IT industry experience to join our Renewals Freelancing Team in Nairobi, Kenya. As a Renewals Freelancing Team Member, you will play a pivotal role in managing and renewing client contracts, leveraging your IT expertise to ensure seamless transitions and client satisfaction. This position offers the flexibility of free...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Summary Our client in the Telecommunications sector seeks to recruit a Business Development Advisor; whose main duty will be to develop and maintain excellent relations with new and existing Corporate customers resulting in increased levels of customer retention and growth...

Job PurposeThe role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism.Key ResponsibilitiesCustomer ExperienceAvailable and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and fri...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consist...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose Statement Responsible management, administration and coordination of finance department activities for the subsidiary. These will include continuous development ...

JOB PURPOSEThe jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships.KEY RESPONSIBILITIESBranch s...

Understand customer needs and coordinate with the internal team to ensure customer requests are fulfilled.Result: Complete data about the car and the customer enables the team to fully meet customer expectations.Schedule bookings for maintenance, servicing, or diagnostic inspection for our customers.Result: All customer requests are scheduled with full information in the CRM.Receive all customers...

Role DescriptionThe Car Care team has grown significantly over the last months and is taking more external work i.e vehicle fixes and inspections, consequently the team is becoming more client facing and as such the requires a personable vehicle Service Advisor who can guide clients through their Car Care customer journey, and act as the liaison between our customers and our internal team as well...

Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assis...

In this key position, you will be an integral part of our project implementation organization and a customer-facing representative of the company. You will be responsible for the end-to-end project implementation of our innovative solution, in such a way to meet or exceed our customer's reasonable expectations of the solution's technical and business benefits.You are a dynamic and enthusiastic ha...

Azure Business Strategy and Planning:Develop and implement comprehensive business strategies to accelerate the adoption of Microsoft Azure services in the African market.Conduct in-depth market research and analysis to identify emerging trends, customer needs, and growth opportunities within the region.Collaborate with cross-functional teams to develop go-to-market plans, pricing strategies, and ...

Job PurposeThe Process Analyst is responsible for leading Process Reengineering initiatives across the Group.Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assist ...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. T...

Summary:We are seeking a highly skilled and dynamic Azure Business Manager and Consultant to drive the adoption and successful implementation of Microsoft Azure solutions across the African continent. In this pivotal role, you will be responsible for developing and executing strategic business plans, fostering customer relationships, and providing expert consulting services to help organizations ...

Campaign Planning and ManagementCollaborate with Corporate various segment heads to understand product offerings and target customers and align on marketing strategies and campaigns.Manage and coordinate all Corporate Life segment marketing, advertising, PR, promotional activities in liaison with Corporate Life Marketing Manager.Liaise with the advertising company/agency partners to ensure timely...

Ezra is a financial technology company that partners with banks, MNOs, utility companies and e-commerce platforms to deliver easy and rapid credit solutions in emerging and financially underserved markets. Context of the role As Regional Account Manager you will be responsible for forming deep relationships with your key accounts, being their trusted advisor to our products and services. Using th...

Description Location: Any country in East & Southern Africa where Mercy Corps operates Position Status: Full time, Regular.Salary Level: Country National Salary ScaleAbout Mercy CorpsMercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgroun...

Job Purpose:The job holder is responsible for effective and strategic coordination and execution of Corporate marketing campaigns and projects to meet the set business objectives and to ensure positive returns to the business.Key responsibilitiesCampaign Planning and ManagementCollaborate with Corporate various segment heads to understand product offerings and target customers and align on market...

Role DescriptionThe Car Care team has grown significantly over the last months and is taking more external work i.e vehicle fixes and inspections, consequently the client facing team is facing increased demands. At the same time, the team is relatively inexperienced in the industry and we struggle to balance (1) context-rich communication with (2) selling works and (3) managing customer expectati...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi Job Purpose: The job holder is responsible for effective and strategic coordination and execution of Corporate marketing campaigns and proje...