customer service jobs in kenya airways

To drive the sales and commercial action plan for the country/territory to deliver the budgeted objectives.To drive the revenue through key trade channels such as consolidator, OTA, SMA channel.To drive the revenue through direct kq.com channel.To drive relevant Sales strategies to deliver revenues and market share from TMC and Corporate Segments, develop new Corp sales leads.To drive government ...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Job Purpose: Reporting to the Commercial Manager, Kenya, the ideal candidate will be responsible for: Management of Corporate and Trade Acc...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Reporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling KQ products and value add services (...

Brief DescriptionReporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.Detailed DescriptionTicketingLocate available flights; Check on best connectio...

Locate available flights; Check on best connections if more than one flight is involved, determine fare costs to maximize on revenue while helping passengers to save.Help customers find the right itinerary that fit their needs; apply upgrades on additional costs to generate more revenue.Provide with details and accurate fare quotes to all KQ clients to provide the best applicable fare and generat...

Drive contracts negotiation by analyzing and reviewing the requisite materials data.Operationalize existing contracts and agreements,Monitor and control contracts performance CSP, PBH s, GTA sGenerating management reports regularly or as requiredReview and management of materials cost.Strategyand DevelopmentImplement Material Management vision, strategy, policies, processes and procedures to aid ...

Jambojet, a brand of Kenya Airways, is Kenya s first low-cost airline. Operating from Jomo Kenyatta International Airport in Nairobi, Jambojet has set to revolutionize the way you travel by opening up the skies for all to fly for less. We aim to provide affordable air travel because flying really is for everyone Role Purpose Statement: Under the general direction and guidance of the Chief Pilot, ...

Customer Service Agent (Cargo) H07-I at Kenya Airways

Jambojet, a brand of Kenya Airways, is Kenya s first low-cost airline. Operating from Jomo Kenyatta International Airport in Nairobi, Jambojet has set to revolutionize the way you travel by opening up the skies for all to fly for less. We aim to provide affordable air travel because flying really is for everyone. Role Purpose Statement: Under the general direction and guidance of the Director of ...

Brief DescriptionThis position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction.Detailed DescriptionThis role involves developing organizational and technological goals, identifyi...

Brief DescriptionThe incumbent will be responsible for the core activities of the Materials Management Organization, ensuring strategic development and delivering operational and financial performance through effective provision of aircraft spares inventory for scheduled and unscheduled aircraft maintenance in the fleet network, and within KCAA and EASA / FAA regulations and KQ requirements.The r...

Brief Description This position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction. Detailed Description This role involves developing organizational and technological goals, identi...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The incumbent will be responsible for the core activities of the Materials Management Organization, ensuring strategic development ...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Job Purpose: Reporting to the Commercial Manager, Kenya, the ideal candidate will be responsible for: Management of Corporate and Trade Acc...

Jambojet, a brand of Kenya Airways, is Kenya s first low-cost airline. Operating from Jomo Kenyatta International Airport in Nairobi, Jambojet has set to revolutionize the way you travel by opening up the skies for all to fly for less. We aim to provide affordable air travel because flying really is for everyone Role Purpose Statement: Under the general direction and guidance of the Chief Pilot, ...

Brief DescriptionResponsible for ensuring that Customer Excellence Center operations and workflow procedures are in place and adhered to, to maximize staff productivity and work efficiency. The role will support the Customer Excellence Center teams in various Man-power planning and administrative tasks. The role will liaise with the Quality Assurance team to ensure that the Customer Excellence Ce...

Brief DescriptionThe candidate will be responsible for the core activity of the Engineering Services organisation, ensuring strategic development and management of fleet safety, operational reliability, technical standards, compliance with regulatory requirements, and a cost-effective operation and maintenance of the fleet through provision of technical and commercial management. He/she will deve...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The candidate will be responsible for the core activity of the Engineering Services organisation, ensuring strategic development an...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Brief Description The role of a Supplies Officer is to undertake all daily warehouse activities such as receiving and storing goods, managi...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The candidate will develop and cost effectively conduct all technical courses within his / her discipline as required to meet the n...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The incumbent will be responsible for the core activities of the Materials Management Organization, ensuring strategic development ...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The Product Development Executive will develop, evaluate and implement Ancillary and Holiday products, and product enhancements for...

Brief Description Drive Kenya Airways' Customer Experience Strategy and initiatives toimprove Customer relations, service delivery and customer loyalty to achieve highlevels of Customer satisfaction at key stages of the customer journey. Head of Customer Experience and will be accountable for and lead on shapingthe end-to-end experience of Kenya Airways customers and in collaboration withvarious ...

Brief Description Reporting to Commercial Manager - Kenya, the idealcandidate will provide the KE Sales Team with administrative support so theymay maximize the value of external customer relationships. Detailed Description Achieve budgeted revenue target including ancillary sales. Provide contract support and expertise to contracted agents to maximize revenue. Create and maintain customer and ag...