customer service jobs in kenya airways

Job Description Brief Description S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Detailed Description Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote trouble shooting through diagnostic techniques and pertinent questions. Determine the best solution b...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Overall accountable for providing leadership and management of Ground Handling Services in International stations operations within...

Brief DescriptionOverall accountable for providing leadership and management of Ground Handling Services in International stations operations within agreed standards and financial targets.Detailed DescriptionPolicies and Procedures:Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the International stations to guarant...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Respons...

Policies and Procedures:Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the International stations to guarantee employee safety, corporate security, legislative compliance, delivery of quality customer service with a responsible environmental attitude so that work is carried out in a controlled and consistent manner...

Job Description Brief Description The candidate will be responsible for overseeing all aspects of operations, from planning and execution to client engagement and team management. This role requires a blend of technical expertise, leadership skills, business acumen, and a deep understanding of regulatory requirements in the UAS industry. The ideal candidate must ensure a high performing team of U...

Brief DescriptionThe candidate will be responsible for overseeing all aspects of operations, from planning and execution to client engagement and team management. This role requires a blend of technical expertise, leadership skills, business acumen, and a deep understanding of regulatory requirements in the UAS industry. The ideal candidate must ensure a high performing team of UAS Operators and ...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The candidate will be responsible for overseeing all aspects of operations, from planning and execution to client engagement and te...

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving process.Direct unresolved issues to the next level of support personnel.Provide acc...

OperationalExcellenceDevelop and implement strategies to ensure efficient and effective UAS operations, including mission planning, execution, and post-mission analysis.Monitor and optimize key performance indicators (KPIs) related to UAS services, such as mission success rate, turnaround time, and customer satisfaction.Lead continuous improvement initiatives to enhance operational processes, saf...

Brief DescriptionS/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests.Detailed DescriptionServe as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and...

Brief DescriptionThe candidate will ensure inventory optimization through review and analysis of data and provision of solutions / proposals that guide agreement / contract decisions and establish supplier performance indicators by applying industry proven metrics for measuring & improvement of supplier performance to drive business operations.Detailed DescriptionPrincipal Accountabilities (Respo...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. The candidate will ensure inventory optimization through review and analysis of data and provision of solutions / proposals that guide agre...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Respons...

To drive the sales and commercial action plan for the country/territory to deliver the budgeted objectives.To drive the revenue through key trade channels such as consolidator, OTA, SMA channel.To drive the revenue through direct kq.com channel.To drive relevant Sales strategies to deliver revenues and market share from TMC and Corporate Segments, develop new Corp sales leads.To drive government ...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Job Purpose: Reporting to the Commercial Manager, Kenya, the ideal candidate will be responsible for: Management of Corporate and Trade Acc...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Reporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling KQ products and value add services (...

Brief DescriptionReporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.Detailed DescriptionTicketingLocate available flights; Check on best connectio...

Locate available flights; Check on best connections if more than one flight is involved, determine fare costs to maximize on revenue while helping passengers to save.Help customers find the right itinerary that fit their needs; apply upgrades on additional costs to generate more revenue.Provide with details and accurate fare quotes to all KQ clients to provide the best applicable fare and generat...

Drive contracts negotiation by analyzing and reviewing the requisite materials data.Operationalize existing contracts and agreements,Monitor and control contracts performance CSP, PBH s, GTA sGenerating management reports regularly or as requiredReview and management of materials cost.Strategyand DevelopmentImplement Material Management vision, strategy, policies, processes and procedures to aid ...

Jambojet, a brand of Kenya Airways, is Kenya s first low-cost airline. Operating from Jomo Kenyatta International Airport in Nairobi, Jambojet has set to revolutionize the way you travel by opening up the skies for all to fly for less. We aim to provide affordable air travel because flying really is for everyone Role Purpose Statement: Under the general direction and guidance of the Chief Pilot, ...

Customer Service Agent (Cargo) H07-I at Kenya Airways

Jambojet, a brand of Kenya Airways, is Kenya s first low-cost airline. Operating from Jomo Kenyatta International Airport in Nairobi, Jambojet has set to revolutionize the way you travel by opening up the skies for all to fly for less. We aim to provide affordable air travel because flying really is for everyone. Role Purpose Statement: Under the general direction and guidance of the Director of ...

Brief DescriptionThis position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction.Detailed DescriptionThis role involves developing organizational and technological goals, identifyi...