customer relationship officer in bank

Purpose of the Job: The job holder will be responsible for growth in the non-funded income, inflows, onboarding onto digital channels activities in line with the bank s strategy and set policies and procedure guidelines of all legacy bank customers. Reports to: Head- Digital & Transactional Banking Job Description This is the digital channels champion who works with the Branch Business Developmen...

About Kingdom Bank is a subsidiary of the Co-operative Bank of Kenya, following its acquisition of Kingdom Bank in August 2020. We are now part of a Group with over Kes. 457 Billion total assets and Kes 20.7 Billion profit before tax as at 31 December 2019. Reports to: Principal Officer, Bancassurance Location: Head Office Summary The Relationship Officer for Bancassurance will be a key driver fo...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To provide advice and support in the development and implementation of business development management planning and associated service delivery proce...

Job Purpose: Posting collected premiums in a timely and accurate manner and maintaining data integrity for revenue operations function as well as ensuring accurate and timely processing of premiums and effective management of general, bank and policy suspense. This also includes maintenance of good working relationship with stakeholders both internal and external. Key responsibilities: Processing...

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Responsibilities Drive the agreed forex sales strategies for existing and potential clients across the various segments in line with bank poli...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job Purpose: Posting collected premiums in a timely and accurate manner and maintaining data integrity for revenue operations function as w...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JLIL197 (Re-Advertised) Role Purpose The job holder will be responsible...

Centum is East Africa s leading investment company listed on the Nairobi Securities Exchange and Uganda Securities Exchange. We are an investment channel providing investors with access to a portfolio of inaccessible, quality, diversified investments. Principle Accountabilities: The Collections Officer is responsible for all aspects of managing payment collections, recovering arrears, and ensurin...

JOB PURPOSE Responsible for the effective management, control and marketing of the Banks Product portfolio within the branch, in line with the Bank's policy, to ensure growth of the balance sheet and revenue. KEY RESPONSIBILITIES AND ACTIVITIES Strategic input and planning: Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that ...

JOB PURPOSE Responsible for the effective management, control and marketing of the Banks Product portfolio within the branch, in line with the Bank's policy, to ensure growth of the balance sheet and revenue. KEY RESPONSIBILITIES AND ACTIVITIES Strategic input and planning Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that e...

JOB SUMMARY: The purpose of the Service Recovery Officer (Back Office) is Handling and Investigations of Customer queries and ensuring that the escalated cases logged on CRM are duly tracked and closed with constant update to customers, with effective and utmost level of consistency and quality to all customers. KEY RESPONSIBILITIES: Customer Service - 60% Analyze, investigate and follow up on cu...

Key Responsibilities: The Incumbent will report to the Bancassurance Business Development Manager and will be responsible for: Driving growth in Bancassurance business across the region/branch through new business acquisition, cross sells and upsells with a focus to Personal Banking, Premium Banking and MSME customer Segments. Execution of day-to-day insurance operations at branch level which ent...

Job Summary To advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Job Description Key Accountabilities/Deliverables Cases to DSC Submit 85% of the offer letters approved to DSC. Reduce RTS Use DSC Aide memoir to reduce RTS. Branch network engagement Issuance of Mortgage certi...

(REF NO: MBDO/11/23) Job Purpose: To oversee the marketing, business development, and customer care functions of the Society. Reporting to: The CEO Job Type: Contract Three (3) Years (Renewable on performance). Roles and Responsibilities Develop and implement the Sacco Marketing Plan. Spearhead all internal and external communications for the business including brand identity, corporate image, me...

The main responsibility of the job holder role in assisting the Senior Manager-Marketing and Corporate affairs in directing the department towards achieving marketing and product objectives as per the Marketing Department Strategy. JOB DESCRIPTION Participate in developing plans for Marketing, PR, Product Development and Customer Experience disciplines. Support in execution of Marketing and Custo...

JOB PURPOSE Reporting to the Head of IT, the Client Service Manager oversees several key functions within the IT department that enable the delivery of a high-quality service to end users, and to ensure service support and service delivery processes are in place to meet business needs and champion the IT service culture within the bank. This position is a stakeholder facing role that requires est...

Job Ref. No: JLIL182 Role Purpose The job holder will be responsible for building, maintaining and growing Bancassurance relationships and increase revenue by delivering a world class customer service in a very pro-active manner. The role holder must meet the set retention target, increase portfolio profitability and grow the portfolio through upselling of benefits, proper loading, and claims con...

Job Description The Accounts Receivables Officer is in charge of recording transactions, payments , processing invoices, follow up on overdue payments and ensure that a company's invoices and payments match up. The role is also tasked with budgeting, generation of company accounting documents, bank reconciliations, management of debtors accounts, preparation of management reports, proper book kee...

Job Ref. No: JLIL181 Role Purpose The job holder will be responsible for building, maintaining and growing Bancassurance relationships and increase revenue by delivering a world class customer service in a very pro-active manner. The role holder must meet the set retention target, increase portfolio profitability and grow the portfolio through upselling of benefits, proper loading, and claims con...

Job Description The Accounts Payables Officer is in charge of recording transactions, payments and expenses, processing invoices, monitoring on overdue payments and ensure that a supplier(s) invoices and payments match up. The role is also tasked with budgeting, purchases of stock, costing for imported and local items. Generation of company accounting documents, bank reconciliations, management o...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. KEY RESPONSIBILITIES Relati...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya,...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: The purpose of the Service Recovery Officer (Back Office) is Handling and Investigations of Customer queries and ensuring that the escalated cases logge...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard o...