customer relation service

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fil...

HACO Industries was established in the early 1970 s as single-product manufacturer. From those modest beginnings, HACO is now one of the region s leading FMCG manufacturers, supplying a wide range of products to the entire East African and COMESA Markets. About the Role: Reporting to the Director Marketing and Customer Service, the position holder will build and raise brand awareness by working w...

Providing information to Senior Business Development Officer by collecting, analyzing, and summarizing data and trends.Developing business cases of well-researched opportunities.Working closely with cross-cutting departments and customers to identify business opportunities locally and regionally.Liaising with external partners in relation to contracting, licensing, and compliance requirements.Sup...

Job SummaryTo drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.Drive implementation of business and service strategi...

Job SummaryTo drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.Drive implementation of business and service strategi...

Role Overview:Responsible for providing an efficient and effective planned preventative maintenance, reactive maintenance and remedial works programme in a manner that achieves the objectives of the client by proactively administering the workplace services in accordance with the Service Agreement.Key objectives of the role (Not exhaustive or necessarily in order of importance):Engineering Operat...

Job SummaryThe Director Marketing and Corporate Affairs plays a pivotal role in driving Absa Group's ambition of being a leading pan African Financial Services Group in Kenya and in Africa.The role is responsible for brand, marketing, communications, and corporate relations excellence within Kenya and responsible for representing the local franchise at the Absa Group level. The individual will pl...

Job Description Role Overview: Responsible for providing an efficient and effective planned preventative maintenance, reactive maintenance and remedial works programme in a manner that achieves the objectives of the client by proactively administering the workplace services in accordance with the Service Agreement. Key objectives of the role (Not exhaustive or necessarily in order of importance):...

Role Responsibilities Key Responsibilities RM is responsible for origination and would work closely with Acquirer and CSM in on boarding clients, deepening relationships, and driving revenue growth.RM is responsible for post deal account maintenance and managing the risk associated with the portfolio.Oversee CSM who has the responsibility for post transactional activities and the CA for credit re...

1.\tDeveloping and implementing commercial strategy. Implementing an innovative, growth focused strategy, focusing primarily on existing, new product areas and emerging markets. 2.\tContinually monitoring business performance against the business plans and steering the business back on course and when needed.3.\tUnderstanding the value drivers of the business and identifying profitable commercial...

REF: KET/5/1C/40/210/VOL I B (04/2024) ON PERMANENT & PENSIONABLE TERMSReportingto the Senior Business Development OfficerJob purposeThe successful candidate will be responsible prospecting business opportunities through identification of commercial business income streams by leveraging on excess resources of the Company.Key Responsibilities:Providing information to Senior Business Development Of...

Role ResponsibilitiesKey ResponsibilitiesRM is responsible for origination and would work closely with Acquirer and CSM in on boarding clients, deepening relationships, and driving revenue growth.RM is responsible for post deal account maintenance and managing the risk associated with the portfolio.Oversee CSM who has the responsibility for post transactional activities and the CA for credit rela...

Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya. Role Responsibilities Key Responsibilities RM is responsible for origination and would work closely with Acquirer and CSM in on boarding clients, deepening relationships, and driving revenue growth. RM is responsible for post deal ...

Job SummaryTo drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.Drive implementation of business and service strategi...

We are looking for a Senior Manager -Credit to join our credit team in Kenya, where progress, and humility are valued as highly as technical excellence.The role is similar to an analytical project manager, bridging credit experience, qualitative observations, economic and behavioral research and technical data analytics to answer key questions about M-KOPA's credit portfolio. To excel in his role...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer ex...

Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...

Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service 85 million customer relationships throughout the world. The Cigna office in Kenya operates as a "liaison office", providing administrative support to its parent company in Belgium, in relation with health insurance administratio...

Job DescriptionJob Purpose:To be the lead event facilitator and Lead coordinator of the Financial Fitness Academy (FFA) . To develop a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules. Support the management of the resolution of client and staff friction points to improve the overall client experience co...

Job Purpose:To be the lead event facilitator and Lead coordinator of the Financial Fitness Academy (FFA) . To develop a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules. Support the management of the resolution of client and staff friction points to improve the overall client experience considering the o...

Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transactin...

The Role ResponsibilitiesThis is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transac...