customer operations jobs

JOB PURPOSEAs a Store Manager, you will be responsible for strategically planning and managing logistics, warehouse operations, transportation, and customer service within the inventory team. You will oversee the full order cycle, including liaising with suppliers, manufacturers, retailers, and consumers, to ensure efficient and effective inventory management.KEY DUTIES AND RESPONSIBILITIESStrate...

Reporting to: Managing DirectorThe Water Processing Plant Supervisor will supervise and coordinate all activities at the Water Processing Plant. You will be operating the water processing and bottling plant as well as marketing and distributing the final product. You will also work hand-in-hand with the Plant Operators to ensure smooth operations of the Water Processing Plant.Key Duties and Respo...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, custo...

JOB SUMMARY: The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy. KEY RESPONSIBILITIES: Business Acquisition - 60% To implement the Bank's business development strategy at branch level including growth in customer base with...

Responsibilities:Greet patients and visitors with warmth and professionalismAnswer incoming calls and direct them to the appropriate department or individualSchedule appointments and maintain accurate appointment recordsVerify patient information and insurance detailsAssist with patient registration and check-in proceduresProvide information about hospital services, policies, and proceduresMainta...

Location: Kenya Our client, a leading automotive manufacturer in Electric 2&3 Wheelers offering continued renewable energy technology solutions through excellent customer service is seeking to recruit a Store Manager. JOB PURPOSE As a Store Manager, you will be responsible for strategically planning and managing logistics, warehouse operations, transportation, and customer service within the inve...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. About Job The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service...

Hotel job vacancies in Kenya. Location: Machakos, Salary: 50K, Our client who is in the Hospitality Industry is seeking a vibrant, aggressive, pro-active Restaurant Supervisor responsible for providing overall leadership to a Restaurant team as well as supervisory services so as to ensure optimal efficiency of the Restaurant operations. Read>>How To Write A CV In Kenya 5 Tips for Success Key Resp...

What you will be doingYou will assist in developing the product vision, strategy, and roadmap for building the product suite of Jumia in concert with cross-functional peers, in order to improve both customers & vendors' experience.You will support in developing the product vision, strategy, and roadmap to extend our current Sprinklr product to support our Jumia Customer and Vendor Experience tool...

We are seeking a professional with proven track record in duty management with aviation services with a service delivery orientation that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula.Main ResponsibilitiesPlan and deploy resources to ensure that we are collectively successful by producing...

Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirementsEnsure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)Supervise/control and follow up staff attendance and absencesLead the team to ensure we deliver consistently great customer ex...

City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity. Responsibilities: Greet patients and visitors with warmth and professionalism Answer incoming calls and direct them to the appropriate department or individual Schedule appointments and maintain accurate appointment records Verify pa...

A university of global excellence in advancing Knowledge, science and Technology. To provide leadership and outstanding programmes by engaging in scholarly reflection, cultivating critical thinking and advancing creative problem-solving skills in the fields of engineering, the sciences, business and related areas that benefit society. Reporting to: Managing Director Summary The Water Processing P...

Key Responsibilities:Uphold all restaurant policies and standards for quality and safety.Conduct regular operational reviews to identify and solve issues, ensuring continuous improvement.Supervise and guide staff, delegating tasks to achieve restaurant goals.Train staff in safety, sanitation, and food hygiene, and ensure compliance.Monitor food preparation to maintain quality and presentation.Fac...

JUMIA is an e-commerce startup with an aim to mimic Amazon s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d'Ivoire.What you will be doing You will assist in developing the product vision,...

We are seeking a professional with proven track record in duty management with aviation services with a service delivery orientation that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula. Main Responsibilities Plan and deploy resources to ensure that we are collectively successful by produci...

Tushop is a venture-backed technology-enabled company operating in Kenya. Our mission is to strengthen the welfare of communities by giving them more value with their groceries. We do so by aggregating communities demand for groceries to help them access wholesale prices and provide convenient delivery to end-customers. Summary The Dispatch Associate is instrumental in ensuring the seamless deliv...

At Savannah Healthcare we provide advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our goal is to better serve our patients in a timely and convenient fashion. As a multidisciplinary service provider, our clinic contains a number of on-site services that would not be available at a typical provider. S HL/HRD/04/02 /24 : CLIENT EXPERIENCE MANAGER ...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

ROLES & DUTIESSupport the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold Apex brand values at Apex collectioncallsMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the st...

Responsible for efficient coordination of lab daily activities by training and assigning the daily work to available quality personnel.Developing the quality control processes & implementations.Designing product specifications.Ensuring products are designed with adherence to legal and safety standards.Daily monitoring & follow up for product quality throughout production.Supervising quality team ...

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.Key Responsibilities: Uphold all restaurant policies and standards for quality and safety. Conduct re...

JOB SUMMARY:The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy.KEY RESPONSIBILITIES:Business Acquisition - 60%To implement the Bank's business development strategy at branch level including growth in customer base with con...