Wed Mar 27 2024 08:30:19 GMT+0000 (Coordinated Universal Time)

customer operations jobs

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Customer Experience Advisor

Nairobi

    Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism. Key Responsibilities Customer Experience Available and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and...

    20 hours agoelevolt.co.ke
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    Customer Experience Lead At Ecosafi

    Ecosafi - Nairobi

      As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...

      1 day agofindojobs.ke
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      Customer Experience Lead at Ecosafi

      Church World Service - Nairobi

        Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal. BCC is now offering Kenyans the chance to save money while they enjoy clean and safe cooking. BCC is seekin...

        1 day agomyjobmag.com
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        Customer Experience Lead at Ecosafi

        Ecosafi - Nairobi

          Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...

          1 day agojobwebkenya.com
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          Customer Care Intern at ENGIE

          ENGIE - Nairobi

            ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationship...

            2 days agojobwebkenya.com
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            Kenya| Customer Service Representative I (CSR I) - DF6134

            Majorel Kenya - Nairobi

              Operations - Customer Service Representative I (CSR I)Responsibilities * Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries via phone and through emails and chats. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Knowing our products inside a...

              1 day agofuzu.com
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              Senior Payment Operations Specialist

              Carry1St - Nairobi

                Carry1st is Africa's leading publisher of mobile games and digital content. Operating at the intersection of games, publishing, and fintech, we scale awesome content in frontier markets by solving hard problems. Across our publishing and Pay1st business lines, we are partnered with top global game companies like Riot Games, Activision, and Stillfront. We are backed by top investors like: a16z, Bi...

                1 day agofindojobs.ke
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                New

                Graduate Management Trainee - Operations

                Nairobi

                  Are you an operation graduate ready to venture into the operational space and passionate about logistics operations in a busy environment that offer required solutions to the team and entire business operations in an efficient and effective manner? We are looking for someone with entry-level experience in logistics operations to support and grow with the operation. This role typically involves ro...

                  21 hours agoelevolt.co.ke
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                  Customer Experience Advisor at SBM Bank

                  SBM Bank - Nairobi

                    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consist...

                    1 day agojobwebkenya.com
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                    Operations Officer(Systems and Tech)

                    Nairobi

                      The right person for this role is meticulous in their attention to detail, thorough, and sees tasks through to 100% completion. They are proactive and have strong problem-solving skills. At the same time, they are customer service oriented; as Namati is a global organization with staff on almost every continent, the Operations Officer must be able to work with individuals from diverse backgrounds...

                      1 day agoelevolt.co.ke
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                      Graduate Management Trainee Operations at DHL

                      DHL - Nairobi

                        Our vision is to be The Logistics Company for the World. Our mission Excellence. Simply Delivered. is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives Summary Are you an operation graduate ready to venture into the operational space and passionate about logistics operations in a busy environment that offer required s...

                        1 day agojobwebkenya.com
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                        Operations Officer(Systems And Tech) At Namati

                        I - Nairobi

                          The right person for this role is meticulous in their attention to detail, thorough, and sees tasks through to 100% completion. They are proactive and have strong problem-solving skills. At the same time, they are customer service oriented; as Namati is a global organization with staff on almost every continent, the Operations Officer must be able to work with individuals from diverse backgrounds...

                          1 day agofindojobs.ke
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                          Operations Officer(Systems and Tech) at Namati

                          Namati - Nairobi

                            Namati is dedicated to placing the power of law in the hands of people. For billions of people around the world, the law is broken. Summary The right person for this role is meticulous in their attention to detail, thorough, and sees tasks through to 100% completion. They are proactive and have strong problem-solving skills. At the same time, they are customer service oriented; as Namati is a glo...

                            1 day agojobwebkenya.com
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                            Operations Officer(Systems and Tech) at Namati

                            Text Book Centre TBC - Nairobi

                              Namati is dedicated to placing the power of law in the hands of people. For billions of people around the world, the law is broken. It s an abstraction -- or worse, a threat -- but not something we can use to exercise our basic rights. Namati is building a global movement of community legal workers also known as barefoot lawyers, or community paralegals who empower people to understand, use, and ...

                              1 day agomyjobmag.com
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                              Customer Service Assistant Job MKU - Corporate Staffing Services

                              Mount Kenya University - Nairobi

                                Mount Kenya University (MKU) is a chartered and ISO 9001:2015 certified University committed to a broad-based, holistic and inclusive system of education. The University is a member of the Inter-University Council of East Africa as well as the Association of Commonwealth Universities. MKU is largely known for its dynamic, comprehensive and thorough academic and vocational training system as well ...

                                3 days agocorporatestaffing.co.ke
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                                Manager Customer Experience

                                Nairobi

                                  Purpose for the Job The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention. The successful candid...

                                  5 days agoelevolt.co.ke
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                                  Manager Customer Experience At Minet Kenya

                                  Minet Kenya - Nairobi

                                    Purpose for the JobThe CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention. The successful candida...

                                    5 days agofindojobs.ke
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                                    Customer Success Manager

                                    Nairobi

                                      Context of the role As Regional Account Manager you will be responsible for forming deep relationships with your key accounts, being their trusted advisor to our products and services. Using this relationship you will provide a world class customer experience for your accounts, driving revenue growth through cross and up-sell opportunities, Reporting to the Head of Customer Success Manager, this ...

                                      6 days agoelevolt.co.ke
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                                      Operations Specialist at Flexi-Personnel

                                      Nation Media Group - Nairobi

                                        Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

                                        4 days agomyjobmag.com
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                                        Permalink to Operations Specialist

                                        Nairobi

                                          Location: Nairobi. About the role. Our Operations team is the backbone of our business. As part of the team, you will help shape our business in Kenya. We are looking for sharp, highly motivated individuals to join our Local Operations team in Kenya and be involved in a number of Driver / Rider / Marketplace operations projects. Knowing your market best, you will act as the face of Uber towards t...

                                          5 days agojobsinkenya.co.ke
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                                          Senior Manager, Operations

                                          Sama - Nairobi

                                            About the Job:You will work within the support function of the Global Service Delivery teams in East Africa as part of our Operations department.As the Senior Manager of Operations, you will lead and support formulating overall company strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our p...

                                            5 days agofindojobs.ke
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                                            Operations Specialist At Flexi-Personnel

                                            FlexiPersonnel - Nairobi

                                              Knowing your market best, you will act as the face of Uber towards the fleet partner base. You will help fleet partners navigate local challenges, regulatory complexity and the day-to-day challenges in a growth business.You will have a direct impact on your market's growth, setting and implementing the growth strategy and working closely with cross-functional teams to overcome any challenges you ...

                                              5 days agofindojobs.ke
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                                              Customer Service Lead - Nairobi at Brites Management

                                              United Nations Environment Programme UNEP - Nairobi

                                                Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and...

                                                4 days agomyjobmag.com
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                                                Manager Customer Experience at Minet Kenya

                                                Minet Kenya - Nairobi

                                                  Minet is a trusted pan-African advisor that meets the uncertainties of tomorrow by delivering risk and human capital solutions today. As the largest Aon Global Network Correspondent, Minet has access to a network of over 50,000 colleagues in 120 countries as well as proprietary data, research and analytics which enable us to manage and secure the risks of tomorrow and provide clients with an unri...

                                                  6 days agojobwebkenya.com
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