customer experience programs

Overall purposeThe Head of the Training Institute is an executive-level role, with the holder being responsible for the commercial and business growth strategy, and for providing overall leadership for the Institutes commercial and administrative activities.Reporting to the Director of the Institute, the position holder shall design, implement, and evaluate training programs designed to meet the ...

Job summary:The ICT Officer (Systems) is responsible for capturing incoming hardware and software calls from various user stations and resolving them online via remote control support where applicable or escalated.Key Responsibilities/Tasks/Duties:Capturing on the helpdesk system the details to all user requests as they come in via phone or email.Resolving level 1 calls (MS Office, User permissio...

Isuzu East Africa (Isuzu EA) is the leading motor vehicle assembler in East Africa selling a wide range of Isuzu vehicles with a solid foundation established by the Isuzu brand s automotive excellence over the last 40 years.With over 15 models in its line-up, the Isuzu brand has dominated the new vehicle segment for five years in a row since 2012 achieving a market share of 35.1% by end of 2016. ...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Salary Range : KSh 100,000 KSh 150,000/month Duties and Responsibilities Documentation and review of all existing processes and procedures, both manual and automa...

Angaza s Pay-As-You-Go solution enables businesses to extend flexible solar payment plans to the billion individuals without access to grid electricity. Our platform allows manufacturers and distributors of off-grid energy products to expand their customer base and access data-driven market insights. Angaza s partners can launch their Pay-As-You-Go program today without the investment of building...

Job Opportunity: Head of Technical Training Institute (Road Safety and Automotive Related Courses) Nairobi Career Management Centre is a Human Resources Management Consulting firm that offers comprehensive HR Services like Recruitment, Job Evaluation, Training, Payroll Outsourcing, Labor Compliance, Engagement surveys, Staffing Solutions & HRMS to businesses both at a strategic and operational le...

Introduction In the last four decades, Aga Khan University (AKU) has built a global reputation for its work to improve the quality of life in developing societies through high-quality teaching, research, and healthcare delivery that reflects its core values of impact, quality relevance and access. A not-for-profit organization and an agency of the AKDN, the University has campuses and programs in...

About the roleThe Contact Center Executive at Sun King will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.What you would be expected to doInitiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer ...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Salary Range : KSh 50,000 KSh 100,000/month Duties and Responsibilities Assist with the recruitment process, including job postings, screening resumes, scheduling...

United States International University Africa is located in the Kasarani area, off Thika Road in the suburb of Kenya s capital city of Nairobi. The university is an independent, not-for-profit institution serving 6512 students representing 69 nationalities Job summary: The ICT Officer (Systems) is responsible for capturing incoming hardware and software calls from various user stations and resolv...

IT jobs. United States International University-Africa, is a Higher Learning Institution based in Nairobi, Kenya and is the most diverse university in East and Central Africa with about 6,000 students from over 60 nations, and a global network of more than 25,000 alumni. USIU-Africa is the only university in Sub-Saharan Africa whose degree programs are accredited by both the Kenya Government thro...

KEY RESPONSIBILITIESCollaborate with marketing and sales to design and deploy customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital Insurance, Wealth & VAS products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value cus...

KEY RESPONSIBILITIESCollaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital lending products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value custom...

Broll Kenya is a property services company which represents clients in the rapidly growing East Africa economic block which includes Kenya, Tanzania and Ethiopia. Main Responsibilities: He/she will be tasked with the execution of the following duties: Develop and implement effective marketing programs Develop and maintain effective public relations with customers, marketing professionals and exte...

RESPONSIBILITIES:Leadership and Team Management: Provide leadership, guidance, and direction to branch managers, store managers, and other staff within the region. Set performance expectations, coach team members, and foster a positive and productive work environment.Strategic Planning: Develop and implement strategic plans and initiatives to achieve sales targets, increase market share, and driv...

Location: Tala Road, Runda Off, Kiambu Road. Job type: Fulltime Indepth Research Institute (IRES) is a global training and professional services firm that partners with organizations to enhance productivity, performance, sustainability and overall success. Job Summary The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the succe...

Location: Tala Road, Runda Off, Kiambu Road. Job type: Fulltime Indepth Research Institute (IRES) is a global training and professional services firm that partners with organizations to enhance productivity, performance, sustainability and overall success. Job Summary The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the succe...

Job SummaryThe ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the success of our healthcare training and services within the health sector.The ideal candidate should have a strong background in Sales & Business Development, Excellent Communication Skills, and a proven track record in building successful relationships with organ...

KEY RESPONSIBILITIES Collaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital lending products / enhancements. Use customer insights and market deep knowledge to develop quick scale to value cust...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary poi...

KEY RESPONSIBILITIES Collaborate with marketing and sales to design and deploy customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital Insurance, Wealth & VAS products / enhancements. Use customer insights and market deep knowledge to develop quick scale to value c...

What You will Do For Us Develop Long Range (LRP) and Annual Business Plan (ABP) Lead development of annual and multi-year brand growth strategies and business plans to deliver against overall category vision, business objectives and financial targets Recommend and deliver a rolling 24-month Africa Operating Unit calendar. Identify new volume and profit growth areas across the full product and pac...

Fanisi is a HR consulting and management company that guides enterprises in setting up management and development of their workforce. We support Small and Medium Enterprises to excel in improving the people component of their businesses and organizations by building human capital through developing employee related policies and practices, staff training and development, incentive programs, talent...

Job SummaryThe ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the success of our healthcare training and services within the health sector.The ideal candidate should have a strong background in Sales & Business Development, Excellent Communication Skills, and a proven track record in building successful relationships with organ...