Fri Mar 29 2024 07:30:11 GMT+0000 (Coordinated Universal Time)

customer experience programs

New

Customer Experience Lead

EcoSafi - Nairobi

    Call Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Develop and implement best practices for call handling, escalation procedures, and quality assurance.Train and coach Call Center staff to deliver excellent customer service.Monitor call center metrics and KPIs to identify areas for improvement and optimize performance.Operational Efficiency...

    12 hours agofuzu.com
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    Customer Experience Lead At Ecosafi

    Ecosafi - Nairobi

      As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...

      1 day agofindojobs.ke
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      Customer Experience Lead at Ecosafi

      Church World Service - Nairobi

        Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal. BCC is now offering Kenyans the chance to save money while they enjoy clean and safe cooking. BCC is seekin...

        2 days agomyjobmag.com
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        Customer Experience Lead at Ecosafi

        Ecosafi - Nairobi

          Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...

          2 days agojobwebkenya.com
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          Manager Customer Experience

          Nairobi

            Purpose for the Job The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention. The successful candid...

            6 days agoelevolt.co.ke
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            Manager Customer Experience At Minet Kenya

            Minet Kenya - Nairobi

              Purpose for the JobThe CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention. The successful candida...

              5 days agofindojobs.ke
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              Manager Customer Experience at Minet Kenya

              Minet Kenya - Nairobi

                Minet is a trusted pan-African advisor that meets the uncertainties of tomorrow by delivering risk and human capital solutions today. As the largest Aon Global Network Correspondent, Minet has access to a network of over 50,000 colleagues in 120 countries as well as proprietary data, research and analytics which enable us to manage and secure the risks of tomorrow and provide clients with an unri...

                7 days agojobwebkenya.com
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                Kenya| Customer Service Representative I (CSR I) - DF6134

                Majorel Kenya - Nairobi

                  Operations - Customer Service Representative I (CSR I)Responsibilities * Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries via phone and through emails and chats. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Knowing our products inside a...

                  2 days agofuzu.com
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                  Customer Success Lead

                  Workforce Africa - Nairobi

                    Working closely with the Lead Software Engineer in product development and prioritizing customer needs.Leading the Marketing Team and coordination of the execution of marketing and business development plans.Working closely with the Project Administrator in scheduling all company projectsLeading, coaching and empowering the customer success team to be successful in their rolesLeading the customer...

                    3 days agofuzu.com
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                    New

                    Group Head, Customer Loyalty, Retention & Engagement at Equity Bank Kenya

                    RTI International - Nairobi

                      Equity Bank Limited (The "Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Ken...

                      14 hours agomyjobmag.com
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                      Customer Success Lead At Workforce Africa

                      Workforce Africa - Nairobi

                        JOB DESCRIPTIONThe Associate Customer Success Lead is the liaison between the company and our customers. The Associate Customer Success Lead will be responsible for ensuring that all our customers have a positive experience with our solutions and services from the moment they become aware of them to the day they decide to make a purchase all the way to when they are using the solutions.The Associ...

                        2 days agofindojobs.ke
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                        Customer Service Representative At Sunculture Kenya Ltd

                        Sunculture Kenya - Nairobi

                          About the roleThe Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providi...

                          5 days agofindojobs.ke
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                          Customer Service Representative at SunCulture Kenya Ltd

                          SunCulture Kenya - Nairobi

                            Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Customer Service Representative will handle a high volume of ...

                            6 days agojobwebkenya.com
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                            Call Center Quality Analyst

                            Nairobi

                              Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...

                              2 days agoelevolt.co.ke
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                              Call Center Quality Analyst at Poa Internet

                              Jobs in Kenya - Nairobi

                                Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

                                1 day agokazitoday.com
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                                Product Trainer At Verde Edge Consulting Ltd

                                Verde Edge Consulting - Nairobi

                                  Job DescriptionOverview of the roleTo enhance the knowledge and skills of both internal & external stakeholders regarding the company's products and services with a direct aim of improving sales performance, customer satisfaction, and ultimately, the overall success of the organization. The ideal candidate will collaborate closely with sales to support, develop, and implement training programs fo...

                                  1 day agofindojobs.ke
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                                  New

                                  Product Trainer At Verde Edge Consulting Ltd

                                  Verde Edge Consulting - Nairobi

                                    Overview of the roleTo enhance the knowledge and skills of both internal & external stakeholders regarding the company's products and services with a direct aim of improving sales performance, customer satisfaction, and ultimately, the overall success of the organization. The ideal candidate will collaborate closely with sales to support, develop, and implement training programs for commercial cu...

                                    1 day agofindojobs.ke
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                                    Product Trainer at Verde Edge Consulting Ltd

                                    Verde Edge Consulting - Nairobi

                                      Verde Edge Consulting Ltd is a new age executive HR consulting company based in Nairobi Kenya with operations running throughout the republic and the greater East Africa region. We are dedicated to revolutionizing HR practice in the new age through developing long term strategic partnerships with our clients Overview of the role To enhance the knowledge and skills of both internal & external stak...

                                      2 days agojobwebkenya.com
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                                      New

                                      Product Trainer

                                      Verde Edge Consulting - Nairobi

                                        Job Description Overview of the role To enhance the knowledge and skills of both internal & external stakeholders regarding the company's products and services with a direct aim of improving sales performance, customer satisfaction, and ultimately, the overall success of the organization. The ideal candidate will collaborate closely with sales to support, develop, and implement training programs ...

                                        1 day agofindojobs.ke
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                                        Internal Audit Assistant

                                        Execafrica Recruitment - Nairobi

                                          Reporting - ImmediatelyAre you a dynamic self-driven individual, looking to make an impact in the FMCG industry to grow your audit experience? This is chance to grow with us, we are looking for an Internal Auditor whose main roles will be to:Duties and ResponsibilitiesDocumentation and review of all existing processes and procedures, both manual and automated, mapping and highlighting all critica...

                                          1 day agofuzu.com
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                                          Product Trainer at Verde Edge Consulting Ltd

                                          Opticom Kenya - Nairobi

                                            Verde Edge Consulting Ltd is a new age executive HR consulting company based in Nairobi Kenya with operations running throughout the republic and the greater East Africa region. We are dedicated to revolutionizing HR practice in the new age through developing long term strategic partnerships with our clients. We are well placed to offer best breed of innovative solutions to our clients, whilst ma...

                                            2 days agomyjobmag.com
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                                            Customer Relationship Management Specialist At Jubilee Insurance

                                            Jubilee Insurance - Nairobi

                                              Job Ref. No. JLIL209Role PurposeThe CRM Expert overall role is to ensure optimal availability, configuration, and utilization of Jubilee Insurance systemapplications in a manner that meets the internal customers' requirements, creates efficient and business supporting solutions whilst maintaining relationships with vendors, users, and key stakeholders by applying best practice project management ...

                                              15 days agofindojobs.ke
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                                              New

                                              Graduate Management Trainee - Operations

                                              Deutsche Post DHL Group - Nairobi

                                                Learn & adhere to clear understandings of the clients service requirements.Build the knowledge & experience to ensure the use of standardized programs & tools.To report and record any non-conformity with regards to customer merchandise. To work within operating areas as determined by management and the needs of the business.When performing duties - adapt to following operating procedures and safe...

                                                12 hours agofuzu.com
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                                                Territory Manager at Ecolab

                                                Ecolab - Nairobi

                                                  Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. What You Will Do Grow sales within an existing territory of f...

                                                  1 day agojobwebkenya.com
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