customer experience programs

Job Summary Card product invention and innovation Card product revenue and cost optimization Driving the best CX for customers by ensuring the product has the best capabilities and features. Engagement of schemes, processors, MNOs, payment gateways and Fintech s to drive product development and enhance product user experience. Product development and innovation to drive new revenue streams and su...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Job Summary Card product invention and innovation Card product revenue and cost optimization Driving the best CX for customers by ensuring the product has the best capabilities and features. Engagement of schemes, process...

JOB SUMMARY:CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own work and partners and collabor...

We create chemistry for a sustainable future In line with our corporate purpose, around 113,000 employees contribute to the success of our customers in nearly all sectors and almost every country in the world. Our broad portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. In 2014, BASF posted sales of â 74.0 billion and income from operation...

This position will perform a key sales role in the development of Visa Acceptance Solutions (Cybersource) East Africa expansion plans. Working in strategically targeted countries, this role will be focused on appraising the market opportunity and delivering strategies that enable Visa Acceptance Solutions (Cybersource) to identify, qualify and contract opportunities to retain and grow our clients...

We are seeking a highly organized and versatile individual to join our team. As a Program Support Specialist, you will play a key role in supporting various aspects of our organization, including procurement, finance, event coordination, communications, and operations. The ideal candidate is detail-oriented and proactive and possesses excellent communication and multitasking skills. Location pref...

Call Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Develop and implement best practices for call handling, escalation procedures, and quality assurance.Train and coach Call Center staff to deliver excellent customer service.Monitor call center metrics and KPIs to identify areas for improvement and optimize performance.Operational Efficiency...

Job Purpose:Reporting to the Head of Emerging Consumers Innovation, the role holder will be responsible for developing assigned channel(s), managing property insurance initiatives, and growing regional presence & diversifying product portfolio to provide sales and operations related support growth of climate insurance with an aim of growing the revenue and number of customers within the emerging ...

(REF NO: MBDO/04/24)Job Purpose:To drive the marketing and business development Strategies of the Society.Reporting to: The CEORoles and ResponsibilitiesPrepare, monitor and implement Marketing Budget and plan.Prepare and submit timely annual work plan to the CEO.Design and implement direct marketing campaigns according to marketing strategy.Conduct market research and intelligence for the SACCO,...

Yellow Pages Kenya is a full-service digital agency providing print, online and digital services.Role Description This is a full-time on-site role for a Sales Trainer located in Nairobi County, Kenya. The Sales Trainer will be responsible for: Conducting sales trainings and developing training programs for our sales team. Providing ongoing coaching and feedback to enhance the performance of the s...

Yellow Pages Kenya is a full-service digital agency providing print, online and digital services. Role This is a full-time on-site role for a Sales Trainer located in Nairobi County, Kenya. The Sales Trainer will be responsible for: Conducting sales trainings and developing training programs for our sales team. Providing ongoing coaching and feedback to enhance the performance of the sales team. ...

Job Description Our client in the Telecommunications sector seeks to recruit a Zonal Sales Manager. Job Purpose To sell and manage the distribution of communication products and services (Airtime, SIM Cards, Mobile Financial Services & Devices) to resellers and distributors within the assigned territory. The role needs to identify and facilitate optimisation of opportunities to drive sales as max...

JOB SUMMARYThe main purpose of this position is to deliver the strategic and operational goals of CARE Kenya's procurement function. The position holder needs to ensure the unit provides efficient, effective, and quality management of procurement services. This includes technical support and mentoring to the various locations and Field Office staff. Regular analysis is required to inform workflow...

A Company in Nairobi in the fuel retailing business is looking to fill the position of Oil Specialist for one of its Petrol Stations. Key Responsibilities: 1. Lubes Dispensation: Dispense Lubricants to customers' vehicles with the correct type and quantity as needed. Ensure compliance with safety standards and regulations during lube dispensation operations. Handle and store lubricant products ac...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Job Purpose To sell and manage the distribution of communication products and services (Airtime, SIM Cards, Mobile Financial Services & Devices) to resellers and distributors within the assigned territory. The role needs to identify and facilitate optimisation of opportuni...

Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya. Businesses Citi Kenya is structured around business segments, product groups, operatio...

JOB SUMMARY:The Care manager is responsible for coordinating and facilitating patient care across various departments and services within the hospital. This role involves assessing patient needs, planning and managing care programs. and closely with healthcare professionals to optimize patient outcomes.KEY RESPONSIBILITIES:Sending pre-authorizations of Scheduled and non- scheduled admissions with...

As a Supply Chain Assistant at Plantech Kenya Ltd, you will play a pivotal role in ensuring the seamless flow of operations within our supply chain. You will be responsible for various tasks, including production planning, order management, customer liaison, and administrative duties. This position offers an exciting opportunity to contribute to the success of our operations while gaining valuabl...

Username is a leading real estate company based in Nairobi. The company seeks to recruit a Self-Driven and Enthusiastic Finance Collections Officer. The Role reports to the Finance Manager. Duties and Responsibilities: Collect outstanding debts from clients and achieve collection targets to ensure positive cash flow. Maintain debtor s book to ensure that the debt status is accurate and latest. De...

Requirements for AppointmentFor appointment to this grade, a candidate must have: -Cumulative service period of fifteen (15) years, in the field of Information Communication and Technology, three (3) of which must have been in the grade of Assistant Director, Management Information Systems PSC 5 or in a comparable and equivalent position in the wider Public Service;Bachelors degree in any of the ...

Requirements for Appointment For appointment to this grade, a candidate must have: - Cumulative service period of fifteen (15) years, in the field of Information Communication and Technology, three (3) of which must have been in the grade of Assistant Director, Management Information Systems PSC 5 or in a comparable and equivalent position in the wider Public Service; Bachelors degree in any of t...

Your contributionsEvaluate, benchmark, and market price jobs. Analyze compensation data and recommend salary grades. Assist in the design and implementation of base pay structures, incentive programs, and equity plans that reflect PSI's compensation philosophy. Review and sometimes approve proposed salary offers and provide feedback based on analysis of the labor market and internal equity. Parti...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. Summary We are seeking a highly organized and versatile individual to join our team. As a Program Support Specialist, you will play a key role in supporting various aspects of our organization, including procurement, finance, event coordination, communications, and opera...

JOB PURPOSEThe Chief Marketing Officer will be responsible for overseeing all marketing initiatives across the portfolio, including digital marketing, brand management, PR, and customer relationship management. The role involves developing and executing strategic marketing plans, managing marketing budgets, and driving revenue growth. You will collaborate with the executive team to align marketin...