customer care policy

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Job Objective/Purpose Provide professional and compassionate maternity nursing service and care to patients, by ensuring their review and treatment as per the Hospital protocols, and nu...

PURPOSE:The incumbent shall be responsible for analyzing and assessing the risk presented to the company through proposals submitted guided by the laid down underwriting guidelines.PRIMARY RESPONSIBILITIES:Evaluate risks proposed and prescribe rates and terms commensurate with level of risk before acceptance as per Underwriting guidelines;Customers onboarding and registration in the system;Interm...

Kenya Medical Research Institute (KEMRI) is a State Corporation established through the Science and Technology (Amendment) Act of 1979, which has since been amended to Science, Technology and Innovation Act 2013. The 1979 Act established KEMRI as a National body responsible for carrying out health research in Kenya. Key Responsibilities: Coordinate all the research activities that are carried out...

We are expanding to new locations and require additional Clinical Officer - Paediatrics. Reporting to our Doctor In-charge, you will take on responsibility of delivering quality customer service and maintaining superior patient satisfaction. Will you join us and help transform maternal and new-born health care in East Africa?EducationHigher Diploma in Clinical Medicine and Surgery PaediatricsDipl...

Job Title: Clinical Officer - Paediatrics Reports to: Doctor In-charge Department: Clinical Operations Business Purpose/Objective: The job holder will be primarily responsible for providing quality clinical services to our clients and paediatric cases. About Jacaranda Maternity Jacaranda Maternity is redesigning the future of healthcare in East Africa for the patients who need it most. Our hospit...

Job PurposeThe overall purpose of this job is to manage credit through debt collection activities and negotiation of repayments plans with clients in line with the credit control policy and Hospital objectives.Overall ResponsibilityThe jobholder has no accountability for equipment stock or finances.Decision-makingMakes recommendations within existing guidelines to facilitate final decisions.Key d...

Our mission is to provide high-quality, client-centered, affordable care to mothers and their babies at the highest standards We achieve our mission by adhering to the following core values: Uncompromising Quality We aim to set a gold standard for quality of care and measure ourselves constantly against our goals Summary We are expanding to new locations and require additional Clinical Officer Pa...

The Medical Assistant Float is responsible for supporting the delivery of health care services under the medical supervision of Clinician and/or Physician at five health centers. Assist patients by providing testing, screening, and education required for the provision of medical care. Assist providers to ensure high quality, efficient delivery of care. Screen patients, prepare exam rooms, provide...

The Medical Assistant Float is responsible for supporting the delivery of health care services under the medical supervision of Clinician and/or Physician at five health centers. Assist patients by providing testing, screening, and education required for the provision of medical care. Assist providers to ensure high quality, efficient delivery of care. Screen patients, prepare exam rooms, provide...

IPPF is a global service provider and a leading advocate of sexual and reproductive health and rights (SRHR) for all. We are a world-wide movement of national organisations working with and for communities and individuals Summary The Medical Assistant Float is responsible for supporting the delivery of health care services under the medical supervision of Clinician and/or Physician at five health...

Travel to all of our five health centers: Alhambra, Baldwin Park, Glendora, Highland Park, and PasadenaAdhere to affiliate goals and policies on patient care, professionalism, wait time in-clinic and on the system for addressing patient complaintsParticipate in health center efforts to achieve established goals for productivity and quality metricsParticipate in health center/affiliate efforts to ...

Core ResponsibilitiesPerform plain radiography work and ultrasonographyIdentify all patients properly by using two patient identifiers and utilizes universal protocol when performing proceduresReview patient history and assess physician orders, applying specific departmental protocols for optimal results in the acquisition of data.Duly maintain imaging records and files of exams performed on pati...

Key duties and responsibilitiesParticipate in the development and ensure implementation of a robust admission and discharge transfer procedures in line with the credit control policy;Negotiate repayments plans with clients, ensure debtors accounts management and monitor repayments patterns in order to put in place remedial actions to ensure optimal debt settlement;Prepare and submit periodic cash...

Bliss Medical Centre is a leading provider of medical services in East Africa, providing accessible, affordable and quality healthcare services. We are the fastest growing chain of modern outpatient medical services with over 80 Medical Centres. Core Responsibilities Perform plain radiography work and ultrasonography Identify all patients properly by using two patient identifiers and utilizes uni...

Supervising and ensuring delivery of a professional and high standard of nursing care within the theatre while leading a team of nurses and theatre technicians in delivering individual and team targets.Ensuring all planned departmental activities is geared towards meeting growth and quality objectives in theatre department.Monitor and ensure client satisfaction and proactively manage their compla...

Responding to all system and/or network security breaches.Engineer, implement and monitor security measures for the protection of computer systems, networks and information.Test, Identify and define system security requirements.Participating in change management process.Design computer security architecture and develop detailed cyber security designs.Prepare and document standard operating proced...

YOUR JOBDelivers basic technical, administrative, or operative Claims tasks. Examines and processes paper claims and/or electronic claims from Healthcare Providers. Completes data entry, maintains files, and provides support. Understands simple instructions and procedures. Performs Claims duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basi...

Core ResponsibilitiesPerform plain radiography work and ultrasonographyIdentify all patients properly by using two patient identifiers and utilizes universal protocol when performing proceduresReview patient history and assess physician orders, applying specific departmental protocols for optimal results in the acquisition of data.Duly maintain imaging records and files of exams performed on pati...

Bliss Medical Centre is a leading provider of medical services in East Africa, providing accessible, affordable and quality healthcare services. We are the fastest growing chain of modern outpatient medical services with over 80 Medical Centres. Core Responsibilities Perform plain radiography work and ultrasonography Identify all patients properly by using two patient identifiers and utilizes uni...

Overall Responsibility:The successful candidate will be expected to competently manage Dental services in the Hospital in accordance with our quality policy which emphasizes continuous improvement of service to meet and exceed customer expectations.Key ResponsibilitiesConsulting with patients to understand their symptoms and health concerns.Prescribing tests, treatments, and/or surgery, when nece...

The Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years experience operating schools in Kenya. Overall Responsibility: The successful candidate will be expected to competently manage Dental services in the Hospital in accordance with our quality policy which emphasizes continuous improvement of service to meet ...

Options Consultancy Services Limited is a consultancy organisation providing technical and management expertise in the health and social sectors to governments and international development partners to transform the health of women and children. Main purpose of job Based in Kenya office, the Team Leader will provide inspirational, strategic, technical and managerial oversight of the FCDO Kenya He...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Responsibilities Meeting or exceeding sales goals (volumes, margins) within designated region by assigning individual targets to accounts and tracking the performance. Initiate, prepare and coordinate signing with legal and line manager...

As a global leader in the elevator and escalator industry, we believe in improving performance through inspiring, engaging, and developing our people. Being a part of a global network of people, we are looking for a unique individual who would leverage working in a culture that fosters innovation and empowers individuals to make a difference.KONE Kenya falls under the umbrella of Middle East Turk...