customer business analyst

The RoleWe're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will:Review all incoming emergency callsAssess the quality of interactions against predefined criteria, ensuring a hi...

Rescue.co is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides lifesaving services to millions of Kenyans, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last five years, we've built and deplo...

The Role We're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will: Review all incoming emergency calls Assess the quality of interactions against predefined criteria, ensuring a...

Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently. The Role We re seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listeni...

Job Purpose We are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of both business processes and IT solutions. As a Business Analyst, you will collaborate with project sponsors, stakeholders, and project teams to gather, analyze,...

Mission Statement for the Role:Telling data stories to move an audience to action!Overall Responsibility:As a data storyteller, you will analyse data, creating compelling narratives that inform, inspire and support business decisions while contributing to enhancing Poa's data infrastructure.Key SMART Results for A-Player SuccessAnalyse customer data through monitoring and reporting on the upgrade...

Mission Statement for the Role: Telling data stories to move an audience to action! Overall Responsibility: Mission Statement for the Role: Telling data stories to move an audience to action! Overall Responsibility: As a data storyteller, you will analyse data, creating compelling narratives that inform, inspire and support business decisions while contributing to enhancing Poa s data infrastruct...

Mission Statement for the Role: Telling data stories to move an audience to action! Overall Responsibility: As a data storyteller, you will analyse data, creating compelling narratives that inform, inspire and support business decisions while contributing to enhancing Poa's data infrastructure. Key SMART Results for A-Player Success Analyse customer data through monitoring and reporting on the up...

Description Reporting to the Underwriting Manager, Health, this role serves to provide technical support aimed at maintaining a profitable and innovative health insurance portfolio.The key tasks assigned to this role include:Continuously reinforcing and implementing experience-based underwriting discipline.Providing flexibility in offering tailor-made corporate client solutions, with adequate pri...

Job DescriptionReporting to the Underwriting Manager, Health, this role serves to provide technical support aimed at maintaining a profitable and innovative health insurance portfolio.The key tasks assigned to this role include:Continuously reinforcing and implementing experience-based underwriting discipline.Providing flexibility in offering tailor-made corporate client solutions, with adequate ...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary Reporting to the Underwriting Manager, Health, this role serves to provide technical suppo...

Role DescriptionWe are looking for a Paid Media Manager to be drive campaign strategy and execution for a portfolio of multiple clients. You will will be a key actor of our customers growth through data-driven campaign strategies delivering tangible business results. Your missions will encompass the following:Building and running advanced paid media strategies on Meta, Google Ads, TikTok, Snap, X...

Role Description We are looking for a Paid Media Manager to be drive campaign strategy and execution for a portfolio of multiple clients. You will will be a key actor of our customers growth through data-driven campaign strategies delivering tangible business results. Your missions will encompass the following: Building and running advanced paid media strategies on Meta, Google Ads, TikTok, Snap,...

? Meet your dream team Hi there! We're Welcome Tomorrow the digital marketing agency behind some of Africa's most successful brands . Welcome Tomorrow was founded in 2021 by Maxime Calot , starting from a simple observation: advanced growth marketing techniques are not localised for emerging markets. Online marketing is increasingly complex and competitive, while there too much fragmentation in t...

The role is similar to an analytical project analyst, bridging credit experience, qualitative observations, economic and behavioral research and technical data analytics to answer key questions about M-KOPA's credit portfolio in Ghana. To excel in this role you will require the ability to clearly identify a problem, scope an approach to understanding the problem, manage analytical workflow to ans...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose We are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skill...

Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assis...

You can join our journey too.As theStrategy and Operations Analystwill use M-KOPA's internal data resources and external customer data touncover and share insightsand inform business decisions throughout the company. The Analyst combines technical skills, creativity, and business acumen to improve the understanding of our customer, the market, and company, deliver onoperational data processesand ...

Assess the proposed risk within set standards to accurately determine the risk the business is takingPolicy generation and motor certificate issuancePreparation of policy documentsPolicy endorsementsPolicy reconciliationPolicy renewalPolicy debitingPolicy cancellationsIssuance of cover notesIssuance of quotationsKeep detailed and accurate records of policies underwritten and decisions madeMaintain...

M-KOPA s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. You can join our journey too. As the Strategy and Operations Analyst will use M-KOPA s internal data resources and external customer data to uncover and share insights and i...

Customer Experience Business Analyst at BURN Manufacturing

Job SummaryThe role holder will be responsible for the effective processing of underwriting documents and verification of client data and assessment of the proposed risks within the set standards.Key ResponsibilitiesAssess the proposed risk within set standards to accurately determine the risk the business is takingPolicy generation and motor certificate issuancePreparation of policy documentsPol...

Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people s lives by making financial freedom possible Job Summary The role holder will be responsible for the effective processing of underwriting documents and verification of client data and assessment of the proposed ris...

Job PurposeThe Process Analyst is responsible for leading Process Reengineering initiatives across the Group.Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assist ...